My husband and I stopped at the Hotel Charlotte after a very long travel day on the road and got their last room in the hotel--a nice cosy first floor room in their historic building. It was too warm n the room, so we mentioned that to the person helping us. She said she would turn on the AC. It was off because it was often too cold in that room. We went to dinner in the restaurant and had a great meal. When we returned, the room was not any cooler. We went to the front desk to ask about the situation and found that they believed the AC was broken. At that point, Lynn, one of the owners, stepped in and took care of us. She arranged for us to move to a large condo just about a 5-minute drive from the hotel and didn't charge us the additional cost. (That property cost at least twice what we were paying.) She gave us detailed directions and was gracious and apologetic about the inconvenience. The condo was lovely, comfortable and quiet. We went back to the hotel for our complimentary breakfast. All in all, it was a good experience because Lynn came to the rescue and made it right. I would recommend the hotel to anyone!