Simply awful experience with the Evergreen. We have not even been able to visit, so truthfully I can't speak of their grounds but their customer service does not exist. Due to the Government shutdown, we have had to make alternative plans to our honeymoon. After the rim fire in August, we contacted Evergreen to ask specifically how the grounds were and the surrounding area. They made no mention that all of the surrounding forest was closed off due to the Rim Fire and simply told us they were unaffected. While that might be true, with the Government Shutdown closing Yosemite, there is basically nothing to do when you arrive at Evergreen. Rather than being a bit more lenient on their currently RIDICULOUS cancellation policy, my fiance and I had to jump through hoops to essentially get them to agree to refund us. We cancelled over 2 weeks in advance and they wanted to hold onto 1 nights deposit ($176.00) as well as are holding onto an additional $20.00 for our excursion into Yosemite... which clearly needs to be cancelled due to the shutdown. We all know you will be collecting these losses from the insurance company Evergreen Lodge, so stop nickle and diming your prospective guests and DO THE RIGHT THING. Instead, I will be doing the right thing and letting everyone I know to not consider your establishment due to the horrendous customer service.
Also to note, Elizabeth in your recreational services department is especially rude. Thank you for absolutely nothing but higher blood pressure!