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“Watch Out For Loose Dogs - Off Leash” 4 of 5 stars
Review of BEST WESTERN Gold Country Inn

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BEST WESTERN Gold Country Inn
2.0 of 5 Hotel   |   972 Sutton Way, Grass Valley, CA 95945-5177   |  
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Ranked #5 of 10 Hotels in Grass Valley
Livermore, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Watch Out For Loose Dogs - Off Leash”
4 of 5 stars Reviewed August 12, 2013

Somewhat pricey for the rooms. But they have everything you will need. Great Breakfast. Good location, easy access. Watch out for all the dogs running around, off leash and watch where you step in the common, Grass, areas for dog droppings. The staff was very nice and easy to deal with. The breakfast was a virtual cornucopia of items sure to please even the most finicky eaters. Would stay again, but the rates seem more inline with a Hilton All Suites and not a Best Western Motor Inn.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teniah M, Front Office Manager at BEST WESTERN Gold Country Inn, responded to this review, August 21, 2013
We apologize that your stay was not completely satisfactory, we do encourage you so visit in the later fall, winter and spring for a lower rate, during the winter there is a lot of snow sports in the area and the rates are much lower. We are sorry for the issue with the pets staying at the hotel, we have hired more staff for clean up and enforcing the pet policies. We encourage you to stay again, after this coming winter we are undergoing major remodeling, we look forward to your stay.
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169 reviews from our community

Traveler rating
    42
    65
    32
    22
    8
See reviews for
65
44
13
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Any
English first
Laytonville, Ca, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 6, 2013

My family and I came to visit relatives in the area. The place was clean, food was good and people relatively friendly. The staff did seem distracted by other things and even though I was helped, I got the impression I wasn't their first choice.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teniah M, Front Office Manager at BEST WESTERN Gold Country Inn, responded to this review, August 21, 2013
We are very sorry our staff did not give you their undivided attention during your stay, this issue is currently being handled by our management staff. We hope you continue to stay with us.
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Cabool, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 31, 2013

The motel was very nice, with a nice quite location. I do not like the doors on the outside, but that is a personal preferance of mine. The staff was excellent and the room was very nice. The breakfast was good. The computer in the bussiness center was a little slow but did the job.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teniah M, Front Office Manager at BEST WESTERN Gold Country Inn, responded to this review, August 21, 2013
Thank you for your feedback, we look forward to having you stay again. Make sure to come visit again after this winter when we have remodeled our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elk Grove, California
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 26, 2013

This would have been a 4 or 5 star review but for the people who frequent this hotel at least when we stayed, and the inability or refusal of the hotel staff to take action. We were here on a baking hot day in July so naturally me, my wife and my daughter wanted to use the pool. It had been taken over by some construction workers who were drinking alcohol, smoking, swearing and playing loud music. We notified the front desk, the music was turned off but these guys were still there doing everything else. Not very cool for a family hotel. Then after they left, some other people had a pool party that went on til 11pm, in the morning, the pool area was littered with beer bottles, empty cigarette packets and trash.

Its a shame because the rest of the stay was fine, the room/bed was good, wifi worked well, breakfast was pretty good, and we were allowed to check in early but because hotel staff were unhelpful, it means we probably wont stay here again.

Room Tip: dont get a room overlooking the pool in the summer!!
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teniah M, Front Office Manager at BEST WESTERN Gold Country Inn, responded to this review, July 31, 2013
We have addressed the issues with the loud group that was staying with us, they will not be staying again unless they meet our guidelines for pool hours, noise and littering. We are sorry this was a inconvenience on your stay, we assure you this will not happen again, with you or any future guests.
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Monterey, California
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 24, 2013

The staff was friendly enough, but our experience was less than great. The location is convenient and, at least in our room, the nearby freeway was not too loud. We checked in to find broken bulbs in the room - that were immediately replaced. The place has probably not seen a renovation in years, shabby stained carpet, mildew in the shower and bathroom, older furniture, microwave and other appliances in the breakfast room greasy.

The worse thing was to wake up to bed bugs on the sheets. The staff claimed to be surprised by this and said they were unaware of any other reports, and when I spoke to the manager by phone the next day he also professed surprise. The manager was apologetic and did offer a 50% credit for our stay, which i accepted.

My advice: skip it unless you know renovations have taken place.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teniah M, Front Office Manager at BEST WESTERN Gold Country Inn, responded to this review, July 31, 2013
We are inspected on a regular basis and have no bed bugs, we are sorry that your stay was less than satisfactory. Furthermore, we will be renovating the hotel this winter so everything will be updated. We hope you continue to be our customer, we look forward to seeing you again after the remodel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Napa, California, Usa
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 24, 2013

Not your typical Best Western. I am a rewards member so I try to stay at BWs when I can. Staff was cheerful and very helpful, but the room was sad and in dire need of updating. It also had a stale, sour odor. There was a fridge in the room which was great, but it labored to keep our perishables even slightly cool. The AC unit was old and loud and competed with the fridge noise. I chose the BW because of the name, but wouldn't stay at this one again. There are much better hotels in the area.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teniah M, Front Office Manager at BEST WESTERN Gold Country Inn, responded to this review, July 31, 2013
We are sorry your stay wasn't completely satisfactory. Our hotel will be undergoing major remodeling early next year before our busy season. We look forward to seeing you after our updates!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 17, 2013 via mobile

I stayed here with my husband and three children recently and had a horrible time. My husband works up here often and has been staying at this motel and others in the city for the last three and a half years. The motel has completely new staff with the exception of some of the old housekeepers which are great and are always friendly. Any time I would ask one of the new housekeepers for new towels I was always given a dirty look and never answered back, just given a towel and then turned to walk away. Some of the girls up front were just plain rude and ALWAYS on their cell phones. We won't becoming back unless they hire some friendlier people.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teniah M, Front Office Manager at BEST WESTERN Gold Country Inn, responded to this review, July 31, 2013
Our management staff would like to apologize for the staff you encountered on your stay, I assure you action has taken place. This will not happen on anyone's next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Gold Country Inn

Address: 972 Sutton Way, Grass Valley, CA 95945-5177
Phone Number:
Location: United States > California > Grass Valley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Grass Valley
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Gold Country Inn 2*
Number of rooms: 84
Official Description (provided by the hotel):
Welcome to BEST WESTERN Gold Country Inn!Discover this pet friendly Grass Valley, California hotel offering convenient access to Empire Mine State Park, Historic Nevada City and the Tahoe National Forest. Located in northern, inland California just off highway 49, the BEST WESTERN Gold Country Inn is committed to providing the best in customer service, accommodations and amenities at the right price. Each well-appointed guest room at this Grass Valley hotel features cable satellite television and free high-speed Internet access. Hotel guests are welcome to a complimentary full breakfast daily. This pet friendly hotel also offers guest laundry, an exercise facility and a full-service business center. Guests staying at the BEST WESTERN Gold Country Inn will be a short walk from a variety of dining and shopping in historic Grass Valley. The Empire Mine State Park, only two miles away, offer the perfect setting for hiking and afternoon picnics. This California hotel is also less than five miles from many other key area attractions including the Nevada County Fairgrounds, the South Yuba River, Scotts Flat Lake, Bridgeport Historic State Park and Historic Nevada City. Business travelers will appreciate being close to the Whispering Pines Business Park, the Grass Valley Group and the Loma Rica Industrial Park. The Grass Valley area is also home to a variety of annual events including the Draft Horse Classic, Music in the Mountains, Dog Shows, the Teddy Bear Convention and more!The friendly, helpful staff at the BEST WESTERN Gold Country Inn is ready to ensure a fun-filled memorable stay in Grass Valley, California. Make a reservation today and save!**Hot tub and Pool closed until further notice* ... more   less 
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