We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“First time stay and will be back!” 4 of 5 stars
Review of Chalet View Lodge

Save Saved
You added Chalet View Lodge to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Chalet View Lodge
72056 Highway 70, Graeagle, CA 96103   |  
Hotel amenities
Ranked #1 of 2 hotels in Graeagle
Apple Valley, California
1 review
2 helpful votes 2 helpful votes
“First time stay and will be back!”
4 of 5 stars Reviewed February 2, 2014

We went to celebrate a family member's birthday of 92 years. Checked in Wednesday night after dark. Would have arrived sooner but the weather through Donner Pass prevented it. Trisha checked us in and Manny offered to cook us something even though he was closing. We were hungry and tired. They Made us feel at home and special.The next morning Meagan was equally friendly and accommodating. Rooms are clean. Beds are very comfortable!We have no complaints. We dined in front of the fireplace Thursday evening for her birthday celebration and we had a great time. The atmosphere was excellent . Great place! We were very satisfied and will be back. Thank you Carrie and Bob and the whole staff!We always recommend calling and talking directly as you get the best results and no mix ups.

Room Tip: Call directly and talk to people where you want to stay. Always gets the best results. Computers are...
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie H, Owner at Chalet View Lodge, responded to this review, February 5, 2014
We are so happy that you chose our lodge to have your birthday celebration and enjoyed your stay with us as well. We really enjoyed meeting you and greatly appreciate you taking the time to share your experience. We will look forward to your return next year!

Regards,

Carrie & Bob
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

179 people have reviewed this hotel

Traveler rating
    93
    51
    19
    7
    9
See reviews for
48
83
3
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Any
English first
Taylorsville, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 20, 2014

We stayed in 2 cabins (big family) and we told the receptionist to take the payment from one card. The receptionist said they needed 2 different cards for 2 different cabins (weird). They charged both cards and double the price that we were informed. WE WON'T BE BACK! Oh the rooms were mediocre. TV was to small to see across the tiny room.

  • Stayed January 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie H, Owner at Chalet View Lodge, responded to this review, January 22, 2014
This was a difficult situation from not only the guest's point of view, but also from our own. When these clients reserved two cabins, they were emailed two separate confirmation letters with the total amounts due on each reservation. When the guests arrived for checkin they signed their sign in sheet which again reflected the total price for their stay. Unfortunately we were unable to authorize their credit card as it was declined and a new credit card needed to be obtained to secure funds.

We attempted to do everything in our power to make these clients' stay pleasant including giving them the use of the Villa at no additional charge so they would have a private hot tub to use during their stay and dropping various standard surcharges. We attempted to contact these guests after learning about their dissatisfaction with the situation, but they would not take our call and therefore no resolution could be reached. We deeply regret any inconvenience caused, but it is our belief that we did everything possible to make their stay exceptional.

Regards,
Carrie & Bob
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno, Nevada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed January 8, 2014

My new years resolution is to review every place I stay this year, which will be many starting with the chalet view lodge.

I will be staying here in two weeks with my boyfriend for his birthday surprise and I hope that the stay will redeem what I have experienced so far. I really want to love this place as much as I have loved the other places I have stayed in this area, which is why I am still going to try it out. I bought a deal on Amazon Local for their standard room which read "149 sunday through thursday check in" for 2 nights. This worked for my purposes of checking in on a thursday, which is the only reason I chose to go with this hotel. The next level of deal was for the same room but for a "friday-saturday check in" at 169.00. I called to book and was informed the "wording was wrong" on the deal and I had to pay the fri-sat checkin rate even though I'm checking in on thurs. This means that I'm paying the weekend check in rate even though one night is a weekday and is the night I am checking in. Doesn't seem fair that I have to pay for their mistake, which makes the "deal" I thought I was buying not such a great deal after all. :(

Although I am disappointed to start, I hope that our experience when we arrive at the chalet is the opposite of this. I will write an updated, hopefully much better, review, so stay tuned. Fingers crossed that they make up for their shortcomings thus far!

Room Tip: Be careful when buying a deal for this lodge. It may not be exactly as it seems to double check bef...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rc_hickman, Owner at Chalet View Lodge, responded to this review, January 10, 2014
We are apologetic that this guest misunderstood the representation of the Amazon offer and we hope that they enjoy the property upon arrival. Bob
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 2, 2014

This place looks great on the surface but is missing several essential things that make it good on par with its price range. First of all, we arrived by the time it was dark and the receptionist was not entirely clear as to how to get to our room. We had to drive to it and spent about 10 minutes walking around in the dark and cold looking for it because the room numbers were not lit or positioned over a light where it could easily be seen. I think better training of staff to explain to guests how to locate their rooms would be helpful. That's front desk etiquette 101.

Second, while the stone floors looked great, there weren't any rug or slippers for guests making a stay in 29 degree weather pretty uncomfortable. While they provided robes, I think a pair of slippers would have been good as well.

Third, we needed some necessities that they did not have either in a dispenser in the women's bathroom or behind the counter in the reception. You would usually find hotels stocked with some little necessities that guests may need at the last minute such as toothpaste, advil, tampax, etc. Some hotels have a little basket of these things for you to purchase, so while I don't expect them for free, the convenience of having some of these available especially out in the middle of the country would be tremendously helpful.

What make this place mediocre is that its price range puts it up on the level that these simple things shouldn't be missing. So, I suggest that the management look into these suggestions, otherwise it will remain a mediocre hotel that is quite expensive for what it is.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie H, Owner at Chalet View Lodge, responded to this review, January 5, 2014
Thank you for taking the time to bring these very important concerns to our attention. We strive to have our staff well trained and knowledgable about every detail on our extensive 10 acre property. We do have new staff from time to time and unfortunately there is is some learning curve involved. We apologize for this staff member's lack of knowledge and will review this will all our Front Desk Associates.

Upon checkin our guests receive a detailed map showing all of the buildings and structures and we are sorry this failed to assist you in finding your room.

At the Front Desk we provide toothbrushes and toothpaste, feminine protections items, razors, shaving cream, deodorant, combs and brushes. We provide these items free of charge as an added amenity for our guests.

Thank you for your recommendation of providing slippers and after your suggestion we will add them to all of our guest rooms that we provide robes in.

Regards,

Carrie & Bob
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 8, 2013

Nicely done rooms, well kept, clean and cosy. We generally like places that are tucked away and had a restaurant / coffee shop in-house. Rooms were quite clean and cozy, though I larger bathroom would have been nice. The restaurant had great food, good selection of wine and cordial/friendly staff. Overall, great value for money and we will go back.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie H, Owner at Chalet View Lodge, responded to this review, November 11, 2013
Thank you for taking the time to share your experience. We are so glad you enjoyed your stay and dining in our restaurant. We hope that you will return and please keep in mind we do have other room types that have larger bathrooms for your next visit. We look forward to seeing you then!

Warm Regards,
Carrie & Bob
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 27, 2013

Each year on our return from vacationing around the northwest we make a point to stay atleast 1 night at the Lodge. Great rooms, always very clean and staff is very friendly. It's close to several golf courses. We have stayed numerous times and never disappoints. They are constantly working on the grounds and upgrading their property. We look forward to the stay every year.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrie H, Owner at Chalet View Lodge, responded to this review, November 1, 2013
We are so glad you enjoy returning to our lodge each year. We love welcoming back guests and appreciate you recognizing the improvements. We look forward to seeing you next year !

Warm regards,
Carrie & Bob
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 26, 2013 via mobile

Could not say more... We are locals and wanted a getaway. We will be back. Beautiful, amazing service, perfect!!!!!!!!! You will not be disappointed!!!! Check out the fire pit. The restaurant is fantastic. Love music one night, seared ahi the second. I honestly, honestly recommend this place for locals and travelers alike. Have fun!!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rc_hickman, Owner at Chalet View Lodge, responded to this review, October 30, 2013
This is so gratifying , we think the music is a wonderful idea and we are planning on continuing with it in perpetuity. We are also encouraged by the unique talents of our new Chef Marki, she is bringing our restaurant around to where we want it. We are extremely pleased that you had such a great experience and look forward to hosting you again soon. Warm Regards, Carrie and Bob
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Chalet View Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Chalet View Lodge

Address: 72056 Highway 70, Graeagle, CA 96103
Location: United States > California > Plumas County > Graeagle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Graeagle
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Chalet View Lodge, an exquisitely designed luxury hotel, makes your visit to the pristine golf country of the Mohawk Valley an experience to remember. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Expedia, Cheap Tickets and Hotels.com so you can book your Chalet View Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Chalet View Hotel Graeagle
Chalet View Graeagle

Owners: What's your side of the story?

If you own or manage Chalet View Lodge, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.