We stayed March 4-8. The hotel impressed us with the beautiful landscaping, clean and comfortable beds, nice breakfast, fluffy towels, free parking, etc. The best part, though, was the way the employees did their jobs. They were unobtrusive, efficient, and willing to help with any question or problem. One example was the man at the desk who made a map to show me how to get to a certain beach. The same clerk the next day quickly helped us use the printer in the business center when we had trouble with it. These people know how to run a hotel!
By staying in Goleta, a 10-minute drive from downtown Santa Barbara, we saved some money and felt that we got an excellent value. When we checked in, we asked for a quiet room which we got (second floor in the back, overlooking the gardens and pool).
The only negatives were that we could not get the TV to work. We would have asked for help, but the TV was not a big deal to us. (Too busy sightseeing and reading our books.) Also, we didn't get Gold Crown Club points for our stay on our Best Western. We were told that was because we booked through a third party.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for you response! The hotel has a lot of great amenities and we are happy that you were able to enjoy them. We are also glad that you were impressed with our great customer service. We hope that you think of us for your next trip to the area, so you can enjoy our convenient location and value again. We look forward to having you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.