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“just the basics” 3 of 5 stars
Review of BEST WESTERN PLUS South Coast Inn

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BEST WESTERN PLUS South Coast Inn
2.5 of 5 Hotel   |   5620 Calle Real, Goleta, CA 93117   |  
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Ranked #3 of 10 Hotels in Goleta
Acton, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“just the basics”
3 of 5 stars Reviewed February 23, 2013

This is a good place to stay if you are trying to save a little money and not stay in Santa Barbara. Its about 5-10 minutes from State street in Santa Barbara. If you are looking for a clean place to crash while you are out visiting the town I would recommend it. But it is just the basics. The beds are clean. The bathrooms are a bit small. It is a bit out dated. So, I wouldn't recommend this place for a romantic getaway. The grounds and pool are nice. It has your typical continental breakfast. Some others complained about noise from the freeway but I did not have that problem. We had a room towards the back of the hotel. It has a decent TV and a DVD player.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review, March 4, 2013
Thank you for completing the review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 805.967.3200.

Thank you again for taking the time to complete the review. We appreciate your loyalty to our hotel.

Nicole Weland
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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355 reviews from our community

Traveler rating
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150
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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English first
Wayland, Massachusetts
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 22, 2013

Recently enjoyed a nice weekend stay in Santa Barbara CA at the BW South Coast Inn. Location was excellent and the facility is in excellent condition including a nice swimming pool . Room was clean and well appointed. Staff was very attentive and friendly. Will plan to stay there again on my next visit to the area. Highly recommended for families.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review, February 25, 2013
We are so glad that you stayed with us on your recent trip to Santa Barbara. Thank you for taking the time to leave a nice review for us. We are happy that you enjoyed our great staff and wonderful amenities! We hope to have you backa gain soon!

Thanks,

Nicole Weland
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
65 reviews 65 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed February 15, 2013 via mobile

Stayed 3-nights for business with some colleagues. Generally nice, although feels a little like a motel. Rooms very spacious and well equipped if a tiny bit outdated.

Hotel was undergoing a refurb (feb 13) and felt like a good place! Nice pool and spa, breakfast was busy but plenty of food. A nice gesture with free water, coffee etc 24 hours.

I would go back- try it!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review, February 19, 2013
Thank you for completing the survey regarding your recent stay at our property.

Hi,
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 805.967.3200.

Thank you!
Nicole Weland
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boulder, Colorado
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 11, 2013

This is the second time we stayed here. We will not return for the following reasons: The rooms are difficult to heat when the weather is cold. The heater makes a loud noise. The lights on the smoke alarms flash all night. The manager told us this could not be corrected. The beds are worn out and sagging. The bathroom had water damage and was very cold. The breakfast is o.k., however the layout of the dining area is poor. There are doors that open automatically from 2 sides and if the weather is cold there is a constant blast of cold air every time someone walks in front of the door. Also, construction companies house their employees there. So if you want an early breakfast, the dining area is very crowded and the ambiance is dreadful. If you want to stay in Goleta, spend a bit more and stay at the Hampton Inn.

Room Tip: If you must stay here, ask for a 2nd floor courtyard room.
See more room tips
  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review, February 19, 2013
Hello,
Thank you for taking the time to review our hotel. We are sorry that you did not enjoy your time here with us.. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 805.967.3200.


Thanks,

Nicole Weland
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed February 6, 2013

We planned a 4-day getaway travelling as far as Cambria for two nights and spending one night in the Santa Barbara area. In checking prices and reviews for Santa Barbara for one night, a Saturday, I was discouraged by the high prices and the many negative reviews as well as the no one-night reservations on the weekend. Knowing that Goleta was just about a ten minute drive north, I decided to check hotels in that area and settled on the Best Western Plus South Coast right off Highway 101. The price was right with our AAA discount so I booked it. What a pleasant surprise! The hotel is large and beautiful, the staff is lovely and gracious, the dining room pleasant, the food selection was plentiful and tasty and the room was very comfortable with a wonderful bed. The hotel offers free parking and free wi-fi. Fresh baked cookies are set out in the late afternoon and we arrived at just that time so enjoyed a warm cookie as we checked in. The pool area is large and inviting and there is a separate area with a jacuzzi. Just outside the dining room are tables with umbrellas and chairs where you can, on a nice day, enjoy your breakfast or a cup of coffee outdoors. We enjoy a "good" cup of coffee and in the dining area there is a specialty coffee machine that actually grinds the beans before the coffee goes into your cup. There are several choices for the coffee from regular and decaf to latte, expresso etc. Newspapers are available in the dining room. The hotel is located just off the freeway and we heard no freeway noise at all. From the front of the hotel you really don't see the freeway even though the street parallels the freeway. Since it was dark by the time we got checked in and were ready for dinner we asked one of the young ladies at the front desk for a recommendation. She gave us a few choices and we settled on the Elephant Bar which I'll review separately. Just a little north of the hotel is a business area with a good variety of places to eat, including Outback Steakhouse, Denny's, a few fast food places, Chinese and Mexican. Sunday morning we were back in Santa Barbara in about ten minutes. We will definitely stay at this hotel our next trip to that area.

Room Tip: We asked for a room on the second floor and in a quiet area. We faced west toward the pool and we he...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review, February 19, 2013
Thanks so much for posting a great review. We are really grateful, and so glad that you enjoyed your stay with us. We loved hearing about how you enjoyed everything from the grounds and the breakfast to the staff and the location. We hope that we are your choice every time you visit the area, and we look forward to having your back again. Please contact me direct with any needs for your next visit.

Thank you,

Nicole Weland
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
73 reviews 73 reviews
50 hotel reviews
Reviews in 49 cities Reviews in 49 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed February 2, 2013

This place really has it all for the business traveler, free parking, free wifi in all areas, free high quality breakfast at a good corporate rate. Whats not to like here? It is a good location - you can get anywhere you need too quickly. Its close to the airport. They have a van to the airport if you need it and they will take you limited places around. There are places to eat close by for dinner just down the road. I also signed up for the frequent stayer program - but I forgot the name. The price is reasonable and since I had a rental car. The staff is friendly and helpful. The work out room is new and nice - the pool and hot tub are great. The grounds are nice and well maintained and the entire property is clean. Only down side is highway noise and train goes by once and awhile but pick your room location and work with the front desk to find a quiet room. I will be back every time I go there and I am in Goleta on business frequently - its my go to place. Its a nice break from the pompous full fare places that give you less and charge you more. This is how its supposed to be done.

Room Tip: work with the front desk to find a place where you dont hear the highway and train - they will know...
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South-Coast I, Manager at BEST WESTERN PLUS South Coast Inn, responded to this review, February 4, 2013
We are so glad that you took time out of your day to give us such a great review. We could not have written it better ourselves! Ha ha ha! We really appreciate our return guests and are so happy that we have impressed you enough to make us your "go-to" hotel in Goleta!! Thank you so much.

Nicole Weland
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS South Coast Inn

Address: 5620 Calle Real, Goleta, CA 93117
Phone Number:
Location: United States > California > Goleta
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Goleta
#3 Family Hotel in Goleta
#5 Business Hotel in Goleta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS South Coast Inn 2.5*
Number of rooms: 121
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Also Known As:
Best Western Plus South Coast Hotel Goleta
Best Western Goleta
Goleta Best Western

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