I was trying to book a room for one night and was having trouble on the website. Some friends had booked a block of rooms for the weekend but I could only come for one night. I called the front desk and they said I had to go through central reservations - the person there was rude and would not even check to see if they had any open rooms (I understood it was a holiday weekend - I just wanted to know if they were sold out so if that day I could call and book something). Then I called sales and catering to see if they could help and got a message back saying that for my friends event I missed the deadline. I called back saying (Again) that I wasn't trying to book for the event - I just wanted to see if they were sold out and there were any way to book on night if they had open rooms - she never called me back. Customer Service Score - 1
- Official Description (provided by the hotel):
- The Goodland, a Kimpton Hotel is a boutique hotel in Santa Barbara's sister city Goleta. This new hot spot features an outdoor pool, on-site spa, fitness center offering daily classes, restaurant and lobby bar. Evenings are filled with live music, movie nights in the courtyard and more entertainment. The Goodland is conveniently located near UCSB, Goleta's business district and downtown Santa Barbara. Stay with us today. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Santa Barbara - Goleta Hotel Santa Barbara
- Santa Barbara Holiday Inn