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“Good job. !!” 4 of 5 stars
Review of Extended Stay America - Santa Barbara - Calle Real

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Extended Stay America - Santa Barbara - Calle Real
2.5 of 5 Hotel   |   4870 Calle Real, Goleta, CA 93111   |  
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Ranked #7 of 9 hotels in Goleta
Orange, Connecticut
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Good job. !!”
4 of 5 stars Reviewed November 11, 2012 via mobile

Not big on writing reviews but this hotel was perfect for our 2 night stay.

The staff was courteous and the rooms where very clean

Not big on writing reviews but this hotel was perfect for our 2 night stay.

The staff was courteous and the rooms where very clean


Not big on writing reviews but this hotel was perfect for our 2 night stay.

The staff was courteous and the rooms where very clean



  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagement14, Manager at Extended Stay America - Santa Barbara - Calle Real, responded to this review, November 14, 2012
It was very kind of you to take the time to publish such a positive review of your stay at the Extended Stay America Santa Barbara. It's always satisfying to read positive feedback from our valued guests, like you. We are glad that the courteous staff you mentioned, took care of you, while you were our guest.
It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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56 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
Nanning, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 26, 2012

my better half and I arrived late at night,the staff is very helpful.quiet,big&clean room with ketchen within our budget.it should be perfect if we could have more choice for the free breakfast.anyway it's a fantastic experience ,looking for stay here again.thanks!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagement14, General Manager at Extended Stay America - Santa Barbara - Calle Real, responded to this review, October 27, 2012
Thank you for your great review of our property. I'm glad that you had a fantastic experience staying at our hotel and that it was within your budget. Our breakfast is a standard amenity that is intended for those on the go, and I will pass on your comments regards the choice offered. Thank you again and we look forward to seeing you again, when your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goleta, California
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 23, 2012

I had family come to town and they stayed here. It's a perfect location because it is situated in between Santa Barbara and Goleta....just a short distance from the freeway. There is also an In n' Out Burger across the street. This hotel has recently been renovated and is in great condition. My family liked the little kitchenette also, which made quick meals super easy. Clean rooms and clean carpets, and comfy beds. Plenty of parking and all of the amenities you can think of are here. Rates are competitive and guests can stay a day, a week or a month. (Yes, they do have monthly rates.)

Room Tip: There is no pool here and no fitness center.
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  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Santa Barbara - Calle Real, responded to this review, July 17, 2012
Thank you so very much for your glowing review of Extended Stay America Santa Barbara - Calle Real. I am glad your family enjoyed their stay with us. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. Please know that we would be thrilled to have you or your family stay with us again. Once again, thanks for all of your very kind words.
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Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 5, 2012

Thank you to the Extended Stay Santa Barbara for your wonderful service and accomodations!
My wife and I celebrated our wedding in Santa Barbara in May and chose the Extended Stay for our out of town wedding guests. Our guests loved the rooms and the service of the hotel. We felt very welcomed upon check in and they also made sure that we were good and comfortable after settling in. Our guests stayed two nights and everyone had good things to say about the rooms and the comfortness of the hotel. There were a number of places we could have chosen for our guests who all were traveling from out of town for our wedding. We chose Extended Stay because of their very reasonable rates and were surprised by the cleanliness and niceness of the hotel for the price. The rooms are definitely as nice or nicer than many of the higher priced other hotels in the area. My wife and I stayed in the King Suite which had an oversized King Bed and Separate living room which was well needed for wedding preparations and accomodated the many visitors that entered our suite every few minutes. Thank you very much to Extended Stay Santa Barbara for your service and for accomodating our guests!

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Santa Barbara - Calle Real, responded to this review, July 17, 2012
I would like to personally congratulate you on your marriage and thank you for taking time out to write such wonderful things about your experience at Extended Stay America Santa Barbara - Calle Real. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you and the wedding guests, and we are truly honored for your recognition of the service and amenities.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 11, 2012

Is fantastic hotel, fully refurbished, near santa barbara, is clean, and nice customers service, I only stay there for one night but for sure, if I been in santa barbara again, I will stay there again!!!!

Room Tip: 3rd floor room was quiet and clean
See more room tips
  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Santa Barbara - Calle Real, responded to this review, July 17, 2012
It was very kind of you to for take the time to write such a positive review of your stay at the Extended Stay America Santa Barbara - Calle Real. It's always satisfying to read positive feedback from our valued guests, like you. It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 30, 2012 via mobile

I stayed for one night. Forgot my shower stuff before staying here, they gave me really good soaps and tooth past. Good coffee and nice quick tasty breakfast. Had great sleep from the comfy bed.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Santa Barbara - Calle Real, responded to this review, July 17, 2012
Thank you so much for taking the time to publish such a positive review of the Extended Stay America Santa Barbara - Calle Real. Your experience seems to have been a great one and we were happy to hear about it. I was pleased to hear that you enjoyed the newly upgraded hotel and that the service was to your satisfaction. It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us, if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed April 29, 2012

2nd try with this brand and I should have learned from the first. EVERYTHING was terrible. Waited 15 min at check in for someone to come to the desk to help us. Rooms were clean but very outdated. Bathroom was filthy. Bathtub had a footprint from previous guest and shower curtain was so long it laid in the bathtub where im sure it has picked up a lot of nasty things. Sink clogged and staff unable to help or move us so we starred at our shavings from our beards for a few hours (NASTY). Soap, shampoo, and lotion are available.... but only at the front desk upon request? This was completely new to me and I travel very frequently. Construction all over the hotel which is understandable, but wait until 11am to get started and not 8 am. Only compliment was the lady working the desk in the mid afternoon. Very helpful with dinner options and local attractions. Other then that this place is just NO GOOD.

Room Tip: no pool and breakfast was coffee and cereal bars
See more room tips
  • Stayed April 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Santa Barbara - Calle Real, responded to this review, July 17, 2012
I recently received a copy of your review of the Extended Stay America Santa Barbara - Calle Real. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.

It is my pleasure to provide an explanation regarding the issue you described. Every part of our hotel, from the in-room features, to the design of the guest room hallways is an integral part in creating a "home away from home" experience for our guests. As you had mentioned, we were undergoing some kitchen upgrade construction, at the time of your stay, and we could have done a better job of ensuring that the scheduling of this was better managed. Whenever we are informed of such disturbances, our standard procedure is to promptly identify the source of the disturbance and resolve it. I take full responsibility that we were unable to resolve this situation to your satisfaction during your stay.
It seems like the bathroom area was also an issue and this is definitely being addressed. My apologies again.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Santa Barbara - Calle Real

Address: 4870 Calle Real, Goleta, CA 93111
Phone Number:
Location: United States > California > Goleta
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #7 of 9 hotels in Goleta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Santa Barbara - Calle Real 2.5*
Reservation Options:
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Also Known As:
Extended Stay America - Santa Barbara North Hotel Goleta
Extended Stay America Goleta
Extended Stay Goleta

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