This place is great until you have a problem, then good luck finding someone who gives a whit to help you. The property appears to be run by 18 year old boys. This is fine for check-in, check-out procedures, but they are also making executive decisions such as what to do when a problem arises. We had no heat in our room for 3 days, with outdoor temperatures in the 40's. The response from the front desk? "I really don't know how the heat works". Too bad, the rooms are nicely refurbished and I still enjoy the gardens. We've been staying here for years during visits to Santa Barbara, and this is the first time we've had a problem with a room. We'll be staying elsewhere on the next vist.
- Official Description (provided by the hotel):
- Experience a grand property anchored by the historic Sexton House and exotic plants and flowers and stay within easy access of area attractions, beaches and activities. ... more less
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- Also Known As:
- Pacifica Suites Santa Barbara Hotel Santa Barbara
- Pacifica Hotel Santa Barbara
- Pacifica Santa Barbara