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“Bring your space heater” 2 of 5 stars
Review of Pacifica Suites Santa Barbara

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Pacifica Suites Santa Barbara
3.5 of 5 Hotel   |   5490 Hollister Ave., Goleta, CA 93111   |  
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Ranked #1 of 9 hotels in Goleta
Chicago, IL
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
“Bring your space heater”
2 of 5 stars Reviewed November 25, 2006

This place is great until you have a problem, then good luck finding someone who gives a whit to help you. The property appears to be run by 18 year old boys. This is fine for check-in, check-out procedures, but they are also making executive decisions such as what to do when a problem arises. We had no heat in our room for 3 days, with outdoor temperatures in the 40's. The response from the front desk? "I really don't know how the heat works". Too bad, the rooms are nicely refurbished and I still enjoy the gardens. We've been staying here for years during visits to Santa Barbara, and this is the first time we've had a problem with a room. We'll be staying elsewhere on the next vist.

  • Liked — Room size
  • Disliked — Response to request for room maintenance
  • Tips/Secrets — Verify all features of room are functional before unpacking
  • Stayed November 2006, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Pacfica_Suites, General Manager at Pacifica Suites Santa Barbara, responded to this review, November 26, 2006
Thank you for your comments. I truly appreciate the time that you took to offer your suggestions. Your feedback will help us to improve our service to our guests.

As the new General Manager of Pacifica Suites, I certainly apologize for failing to meet your expectations. I can also assure you that I will do everything I can to correct the problem.

Although I have inherited a young staff, they are eager to master the art of customer service. I have full confidence in their ability to do so. Our goal is to exceed the expectations of all our guests.

I have also read the comments of other reviewers. Their suggestions will assist me in targeting those areas that need improvement as well as continuing our efforts to build on our past successes.

Again, I appreciate your feedback. If you wish to contact me directly about your concerns, please do not hesitate to do so.

Sincerely,

Kurt Picillo
General Manager
Pacifica Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about Pacifica Suites Santa Barbara

Address: 5490 Hollister Ave., Goleta, CA 93111
Phone Number:
Location: United States > California > Goleta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Goleta
#1 Family Hotel in Goleta
#1 Business Hotel in Goleta
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Pacifica Suites Santa Barbara 3.5*
Official Description (provided by the hotel):
Experience a grand property anchored by the historic Sexton House and exotic plants and flowers and stay within easy access of area attractions, beaches and activities. ... more   less 
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Also Known As:
Pacifica Suites Santa Barbara Hotel Santa Barbara
Pacifica Hotel Santa Barbara
Pacifica Santa Barbara

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