I don't usually stay in motels but went ahead and booked a three night stay based on the TripAdvisor reviews. Keep in mind this is a motel. Even though I requested a 2nd floor room, I was given a ground floor (1st floor) room. As expected, I heard my upstair neighbor walking around. Actually it was more like creaking floor walking around noise. You know, the noise old houses make when walking around on the upper floors. The room contained a comfy king size bed with two night stands, microwave, refrigerator, TV, dresser and small table with two chairs. The room contained a counter with a sink, mirror and hair dryer. The bathroom contained a pedestal sink and shower/tub combination. Toiletries were very basic: soap, shampoo, lotion. They offer coffee in the morning and newpapers in the office. There is a restaurant next to the motel, but I didn't try it out. Not far from the motel (Alameda/San Fernando) are two small shopping centers: grocery stores (Ralph's, Trader Joe's), two pharmacies, Starbucks, etc. Burbank Villiage is close with lots of shopping and restaurants.
Customer Service: Upon booking my reservation via the web, I received a very detailed and informative email confirmation. The next day I received a "Welcome" email with contact information for the General Manager. After checking in, I received a call from the manager making sure I was satisfied with the room and to offer any assistance. On day two when I returned to my room I found it smelling like cigarette smoke. I think it must have been sucked into the room via the window A/C unit. I requested some air freshner which was given to me immediately. The next day, as I returned to my room, the manager met me with the air freshner. I didn't need it but I was impressed with the customer service. A few days after checking out, I received a "Thank You" email from the General Manager. Based on my experience, the management and staff are making every effort at making this a clean, comfortable place to stay with an emphasis on customer service.
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- Also Known As:
- Glen Capri Inn And Suites - San Fernando Road
- Glen Capri Inn & Suites - San Fernando Road Hotel Glendale
- Glen Capri Hotel