This was a pure business trip... The location made it the smart choice during planning.... Very convenient with lots of restaurant options just a few blocks down... For those who only read the first couple lines: I absolutely would return - no doubt about it.
Specificities: this is an older hotel; but during my stay an entire Hilton executive group was touring and planning on how to update and refurbish certain areas (directly from an employee); but to clarify it may be older, but it was certainly not bad; very clean - no mold or musty smells - which matters A LOT if you're an asthmatic. Great pool area - perfect for kids... Not too large, but a great consideration for families
Customer assistance was crazy good. Check-in was fast... The front desk clerk not only changed my room rate to a lower level, but also COMP'D me breakfast tickets... I am a HHonors member, but not qualifying for the automatic breakfast tickets... That's customer service - thanking you for being a member - seeing your points - seeing how much you travel - and then comp'ing tickets "just because."
I read the other reviews, every single employee I encountered was friendly, helping, and inquired if there was anything they could do to improve my stay... 5 stars... Bellman / concierge: great... Gave me airport transfer tips - saved me from paying too much $$ on a taxi... Checked on me at least three (3) separate times.
Doormen: actually engaged me in conversation about how my dinner (had outside of the hotel) was.... Nobody does this anymore... BTW - this was my first "In & Out Burger" experience... Crazy good and it's a quick drive or cab ride straight down the road... These doormen know how to treat people... Definitely 5 stars
Food: omelet was amazing... Every single food item was great... Entire area was both tidy and well stocked... They were literally tripping over each other to ensure that I was taken care of.... Drinks re-filled before I finished / plates taken away / buffet food even DELIVERED to my table without asking... Remarkable.
Top floor bar / wait staff: perfect... Didn't try to force food or drinks on you... More than happy to bring you a non-alcohol beverage.... And the terraces themselves are worth the stay... Try to catch the terrace on the far right side (when you walk in)... It's shaded and will allow a full evening of cool relaxation... Pricey yes - but you get what you pay for.......
All facets were 5 stars... After the re-model my review would be a FULL 5... But regardless, this would be a definite return visit for me when I'm back in the region
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- Also Known As:
- Hilton Los Angeles North/Glendale And Executive Meeting Ctr
- Hilton Los Angeles North/Glendale & Executive Meeting Ctr Hotel Glendale
- Hilton Glendale
- Glendale Hilton Hotel