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Ramada Plaza Garden Grove/Anaheim South
2.5 of 5 Hotel   |   10022 Garden Grove Blvd, Garden Grove, CA 92844   |  
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Ranked #13 of 17 Hotels in Garden Grove
Salt Lake City, Utah
1 review
“Emily”
2 of 5 stars Reviewed June 24, 2013

We reserved a none smoking room for 4 days in this hotel. They gave us a room # 213 on second floor and this is a horible room if you are none smoker. After the first night we start to experience all the smoking smell came through the vent. We called the front desk twice and they only came and spray the room with the chemical stuff but without letting us exchange different room with an excused that all hotel room was booked. In additional to that the pillows is so high but the bed is too soft so your body feel like shrinking down when you sleep on top of the bed. When we checked out the elderly gentlement has an unfriendly attitude when we asked him a simple question regarding about the room rate which was different than the amount that we have reserved because we don't understand. Instead of just let us know the state tax that has not been added when we reserved the room, and right now they adding 14% state tax towards the total price. But he was upset and said what are we complaining for because we got a cheapest rate which was average about $83 per night. For this price I think we deserved to have a 100% none smoking room with a friendly smile service. We are regular travelers to all the conferences in the United State and International but this is the first time we came to "Ramada hotel", and with this experienced we don't think "Ramada Hotel " have leave a good image for their customers to come back. It's sadly to say this business is "One way" street and no "U Turn" that we ever have seen in hotel industry since we traveled from place to place.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada Plaza G, Manager at Ramada Plaza Garden Grove/Anaheim South, responded to this review, June 29, 2013
First of all, thank you for taking the time out of your schedule to give us some feedback regarding your stay at our hotel. We apologize that your experience was anything less than satisfying. You booked for a non-smoking room, so we gave you room #213, which is a non-smoking room and on a non-smoking floor. Normally, we are always willing to switch the room for our guests if there are any available. Unfortunately, we were booked up on that night, that was why we just be able to try our best to refresh the odor in that room for you.

Secondly, our hotel does not have state tax. The only thing you have to pay is the room charge and the city tax, which currently is 14.5%.

Hope our clarification make you feel better. Again, please accept our apology for the inconveniences during your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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120 reviews from our community

Traveler rating
    23
    28
    25
    21
    23
See reviews for
55
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
San Jose, California
1 review
1 of 5 stars Reviewed June 8, 2013

Over all it is very good location. Standing outside you would like to stay.

However, when you enter to the room, its design looks old and needs fresh air.

The bed is not firm enough for best sleep.

Moreover, they let us stayed in the room that was fixed in the morning.
The paint on the cabinet's door in bathroom were still wet.
We smell a paint but just stated that when our pants get wet paint on them.

When we check out and complain about that, the clerk has no words to sorry,
They just say that I can request a new room if I did not like something.

If they are good maintenance,They have to check everything before
let their customers walk in in any room. I feel so sorry for their bad services,

I won't refer any friend to Ramada Plaza Hotel.

Peter

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunsmuir
1 review
4 of 5 stars Reviewed April 3, 2013

The hotel and service was great, although the veiw from the balcony was a steel building it was peaceful and nice. The pool was smaller than expected but it was refreshing.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ramada Plaza Garden Grove/Anaheim South

Address: 10022 Garden Grove Blvd, Garden Grove, CA 92844
Phone Number:
Location: United States > California > Orange County > Garden Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 17 Hotels in Garden Grove
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ramada Plaza Garden Grove/Anaheim South 2.5*
Number of rooms: 116
Reservation Options:
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Also Known As:
Ramada Garden Grove
Garden Grove Ramada
Ramada Plaza Garden Grove/Anaheim South Orange County, CA

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