We reserved a none smoking room for 4 days in this hotel. They gave us a room # 213 on second floor and this is a horible room if you are none smoker. After the first night we start to experience all the smoking smell came through the vent. We called the front desk twice and they only came and spray the room with the chemical stuff but without letting us exchange different room with an excused that all hotel room was booked. In additional to that the pillows is so high but the bed is too soft so your body feel like shrinking down when you sleep on top of the bed. When we checked out the elderly gentlement has an unfriendly attitude when we asked him a simple question regarding about the room rate which was different than the amount that we have reserved because we don't understand. Instead of just let us know the state tax that has not been added when we reserved the room, and right now they adding 14% state tax towards the total price. But he was upset and said what are we complaining for because we got a cheapest rate which was average about $83 per night. For this price I think we deserved to have a 100% none smoking room with a friendly smile service. We are regular travelers to all the conferences in the United State and International but this is the first time we came to "Ramada hotel", and with this experienced we don't think "Ramada Hotel " have leave a good image for their customers to come back. It's sadly to say this business is "One way" street and no "U Turn" that we ever have seen in hotel industry since we traveled from place to place.
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- Also Known As:
- Ramada Garden Grove
- Garden Grove Ramada
- Ramada Plaza Garden Grove/Anaheim South Orange County, CA