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“Spacious suites...could be better” 3 of 5 stars
Review of Residence Inn Anaheim Resort Area

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Residence Inn Anaheim Resort Area
3.0 of 5 Resort   |   11931 South Harbor Blvd., Garden Grove, CA 92840   |  
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Ranked #1 of 17 Hotels in Garden Grove
Calgary, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Spacious suites...could be better”
3 of 5 stars Reviewed November 4, 2013

We stayed here for 5 nights with our family of 6 in a two bedroom family suite. We had 2 adults and 4 young children. We have travelled to the area 2-3 times a year for the last 10 years to vacation and have stayed at a number of hotels in this area. We were able to get an outstanding rate here thanks to their best rate guarantee (see their website for details). We paid $85/night for a two bedroom, two bathroom family suite. The suite was large and spacious. Fully equipped kitchen was fantastic. Some things have been updated and renovated but some furniture pieces were quite old, worn, and dated. The bunk bed in the kids room was old and dirty. My child dropped her toy behind the bed, I looked over to see garbage and other things that had been dropped by previous guests that hadn't been cleaned. The beds were uncomfortable and the thread count on the sheets was low. This is a very busy family hotel. At peak times, the elevators took a long time (at one point only one was working). The breakfast area can be a zoo. Very basic breakfast with lower quality food. If you are on a budget and need a spacious place to stay this residence inn is adequate. Personally I would stay at the doubletree, or the marriott suites nearby.

Stayed October 2013
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRankGM106, General Manager at Residence Inn Anaheim Resort Area, responded to this review, November 11, 2013
Thank you for taking the time to write a review. We pride ourselves in providing our guests with a trouble free stay and unfortunately we fell short this time. I apologize for the inconveniences you and your family experienced. Please be assured that our team takes the feedback seriously and we are making changes to address some of your concerns.
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942 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
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English first
Köln
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 3, 2013

Great hotel with very friendly service. Booked two-bedroom suite on 8th floor. Great room equipment; very clean.
Pool area also clean and with heated pool no problem to swim in November.
Reception personel was very friendly asking for our special needs.

Breakfast out of big variety with good food; only with plastic plates, forks, etc. a lot of garbage is unnecessarily produced every day which is not very environmental thinking.
But otherwise excellent.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRankGM106, General Manager at Residence Inn Anaheim Resort Area, responded to this review, November 4, 2013
We feel that no hotel in the area caters to large families like the Residence Inn by Marriott. The additional space enhances your trip by giving you room to relax after a long day. Thanks for the 5 star rating we truly appreciate your recommendation. Hope to have you and your family back soon.
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Calgary, Canada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 3, 2013

As mentioned in my past reviews, we have stayed at the Residence Inn Marriott Anaheim Resort Area Garden Grove facility many times over the years. For my latest trip (and I had not been to the facility for nearly exactly a year) I was on my own and I stayed in a corner room facing the pool area. (I think it was room #711) The room was suggested to me by Mr. James Hererra and was one of the best I have ever stayed in at the facility. Over the past year there had been extensive renovations at the facility and my suite was essentially "brand new". It was clean, spacious, and very quiet with the daily cleaning staff doing an excellent job while I was away. When I arrived at the front desk to check-in I was thrilled to see that Mr. Walter Maldonado had returned to work at the facility again. In addition, all of the familiar employees recognized me (and I them) and called me by name including Mr. Frank Palacios. Also, all of the familiar front desk staff including Katrina (Sp?) and the buffet area/kitchen staff greeted me like a returning family member. Overall, the services were excellent, the shuttle services convenient and inexpensive, the food very good, and with the recent renovations to the facility, my expectations were exceeded on this latest trip. I would like to thank all of the staff at the Residence Inn Marriott Anaheim Resort Area Garden Grove who made my 1 week stay so special. I am already planning my next visit hopefully to include our (now adult) children, my wife, and other members of our family. Thank you Residence Inn!

Room Tip: If you are solo, try one of the higher up "corner" rooms facing the pool. The Residence I...
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  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRankGM106, General Manager at Residence Inn Anaheim Resort Area, responded to this review, November 4, 2013
Keith thank you for the great review! It’s always a pleasure having you as our guest. We can't tell you how much we appreciate you taking the time to share such an experience on this website!
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Edmonton, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 1, 2013

We stayed in a 2 bedroom, 2 bath, kitchenette suite. Our family of four had plenty of room to spread out. We didn't end up using the kitchenette but the fridge was handy to store lots of snacks! The staff was fantastic. They helped us with a tv that did not work properly, gave us info on taxis, ect. Each encounter was friendly and helpful. Wonderful breakfasts in the morning! Our room was on the seventh floor and we were able to see the fireworks at Disney each night! The room was in awesome shape and looked even better than the online photos!

Kim Grabas

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRankGM106, General Manager at Residence Inn Anaheim Resort Area, responded to this review, November 4, 2013
Our spacious two bed room two bathroom suite is definitely a great value. The additional space enhances your trip by giving you room to relax after a long day. Having a full equipped kitchen is an extra value especially when you are traveling with a family. Thank you for being our guest!
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Riverside, California
1 review
5 of 5 stars Reviewed October 31, 2013

i was so impressed with this hotel, the manager james went out of his way for my daughters 7th birthday, he made it so special. i was so impressed that im planning to come back and stay first week of december for a disneyland trip!!! thanks so much to james and his staff for making her birthday so special!!!! YOU ROCK!!! The Glidden Family!

Room Tip: the two room suite was perfect
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRankGM106, General Manager at Residence Inn Anaheim Resort Area, responded to this review, November 4, 2013
Thank you for taking the time to write this review. I absolutely agree with you we do have a great staff and we are fortunate to have each and every one of them. I’m glad that we were able to make your daughter’s birthday a little extra special. Can’t wait to have you back!
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Irymple Australia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 30, 2013

As a party of seven we stayed here 6 nights in a 2 bedroom 2 bathroom suite, with a sleeper sofa, our room was comfortable and freshly made up each day, breakfast was served daily down stairs, and there was also an evening meal Monday to Thursday nights which was small but enough, both of which was included in the cost, we also had a hire car and while the web site said parking was $10 a day we were not charged at all. Although it is a fair way away from disneyland, ( we drove each day) there is a range of restaurants and shops within walking distance, target, Walgreen red robin, Taco Bell Pizza Hut etc.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRankGM106, General Manager at Residence Inn Anaheim Resort Area, responded to this review, November 4, 2013
We thank you for sharing your experience on your recent stay. The additional space enhances your trip by giving you room to relax after a long day. Our daily breakfast buffet is an added value especially when you are traveling with a family. Thank you for being our guest! Hope to see you soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed October 27, 2013

We just returned from an 8 night stay here. We are a family of 4 and stayed in a room with 2 separate bedrooms. The first bedroom had a king bed, the 2nd room had 2 twins. The twin beds were both very uncomfortable. Each room has its own attached bathroom. One thing to note-the 2nd room/bathroom does not have a closet-just a small dresser. It also does not have a hair dryer. The larger bedroom has both of these though so we just shared. Our room was on the top (8th) floor and overlooked the pool. It was a very quiet location. Parking was easy and we never had an issue finding a spot.
The hotel staff were very friendly. The breakfast was a nice way to start the day. It is very crowded though. The staff does their best to keep it clean and re-stock items as they run out. We used the pool/hot tub every day. It was a nice way to end each day. We also used the laundry facilities-very nice to have this since we stayed for over a week.
Housekeeping did a good job but we did notice that the carpets in our room were not clean. If we walked around in only socks in our room they got dirty very quickly. Having a large room with a kitchen and sitting area was very nice. It was also nice that each room had its own TV.
We would definitely stay here again for our next Disneyland trip.

Stayed October 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRankGM106, General Manager at Residence Inn Anaheim Resort Area, responded to this review, November 4, 2013
We appreciate you taking the time to write this review and share your experience during your recent stay. Our spacious two bed room two bathroom suite is definitely a great value. The additional space enhances your trip by giving you room to relax after a long day. We are grateful that you indicated you will return again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Anaheim Resort Area

Address: 11931 South Harbor Blvd., Garden Grove, CA 92840
Location: United States > California > Orange County > Garden Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Garden Grove
#4 Business Hotel in Garden Grove
#7 Romantic Hotel in Garden Grove
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Anaheim Resort Area 3*
Number of rooms: 200
Official Description (provided by the hotel):
Our extended stay Anaheim Resort Area suites are so well equipped and fully furnished, you’ll never have to set up house twice. Tastefully decorated, our guest suites are as comfortable as they are clean. With all the amenities to make your stay enjoyable and convenient they are the perfect home away from home. We offer a mix of 200 suites that fit your every need. Our suites feature a king or two queen beds and queen-sized sofa sleeper with a large living area and full kitchen. Two-bedroom kid's suites feature a bunk bed in a separate second bedroom. A queen sofa sleeper is available in the living area adjacent to the kitchen. All suites offer complimentary high-speed Internet and fully equipped kitchens. In our Anaheim Resort Area Suites we Offer:• Coffee and Tea Makers• Complimentary High-Speed Internet Access• Dual Line Phones with Voice Mail and Wake-up Service• Full Kitchens with Stove, Microwave, Toaster, Refrigerator and more• Hairdryer• Individual Climate Control• Iron and Ironing Board• Kids Suites Available w/ Bunkbeds• Pillow Choice (Feather Down/Foam)• Pool Views from 50% of the Rooms• Sofa Beds• Silverware, Pots, Pans, Serving Dishes, etc.• Work Stations with Lamp. ... more   less 
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Also Known As:
Residence Inn Anaheim Resort Area Hotel Garden Grove
Residence Inn Garden Grove
Garden Grove Residence Inn
Residence Inn Anaheim Resort Area Garden Grove, Orange County, CA

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