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“Awesome Sergio” 4 of 5 stars
Review of Residence Inn Anaheim Resort Area

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Residence Inn Anaheim Resort Area
3.0 of 5 Resort   |   11931 South Harbor Blvd., Garden Grove, CA 92840   |  
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Free Breakfast
Ranked #1 of 17 hotels in Garden Grove
San Diego, California
1 review
“Awesome Sergio”
4 of 5 stars Reviewed December 21, 2012

Sergio at the front desk was awesome. A real example of "customer service". I arrived around 10 p.m. with a group of teenagers for a Disney trip. He understood my needs and even gave me a tour of the available rooms. Upon selecting one of the suites with twin beds, Sergio was the man and upgraded to the queen beds. Are you kidding? Who does this anymore? On top of that, he hooked me up by not charging me the parking fee. I guess he knows how it can be with excited teenagers. In addition to the great room, the evening social and the buffet breakfast was great! Overall a great experience with this hotel and the staff. Definitely on the return list.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRankGM106, General Manager at Residence Inn Anaheim Resort Area, responded to this review, January 3, 2013
We can't tell you how much we appreciate you taking the time to share such an experience on this website! The comments regarding the great customer service is very kind and we're thankful you had a great stay. We hope to see you again soon!
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703 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 13, 2012 via mobile

For families looking for a convenient, clean, spacious and reasonably priced hotel close to Disneyland, I would highly recommend the Residence Inn Anaheim Resort Area. We booked through Disney and had our Disneyland tickets included in the package, which made the stay extraordinarily good value! The kids had a room with bunk beds (always a winner), the adults had a room with a king and there was a separate lounge/kitchen and two bathrooms. Breakfast was complimentary, but don't expect 5 star food - it was just ok for us as a family looking for healthier options. We used the ART to get to Disneyland and the stop is just outside the hotel ... great for the journey home after a huge day.

Stayed December 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRankGM106, General Manager at Residence Inn Anaheim Resort Area, responded to this review, December 17, 2012
We thank you for sharing your experience on your recent stay. Our staff goes out of their way on a daily basis to make every stay special. We are always looking to improve our breakfast and we will take your suggestions to help us get better. We hope to see you soon again!
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Blythe, California
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 11, 2012

I like this place , nice rooms its just a few blocks from Disney parking areas and a shuttle (ART) runs to the front gate of Disney also . the rooms were nice , we stayed three nights.it had a kitchenette but we found out they had buffet breakfast every morning. also a social hour in the evening to where they served a different meal every day. very nice staff.clean rooms,

Room Tip: quieter rooms are on the back side facing the pool..
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRankGM106, General Manager at Residence Inn Anaheim Resort Area, responded to this review, December 17, 2012
Thank you for staying with us during your recent trip to Disneyland! We’re delighted to hear that you and your family enjoyed our suite, Disney shuttle service, and breakfast. We hope to see you and your family again very soon.
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phoenix,arizona
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
Reviews in 14 cities Reviews in 14 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 10, 2012

As always the stay here was comfortable, relaxing, enjoyable and an overall fun vacation. This time we stayed for about 9 days! Wow, it was awesome. First, I would like to give the Manager and the front desk staff a very grateful "thank you" from our family for making the most of our time away from home and making it a welcoming one. Next I'd like to say we are a food loving family so it's important to all of us that breakfast be hot, hearty and fresh and that's exactly what you get every morning here at Residence Inn. Mon-Fri the Manger's special is more than adequate offering anything from burgers and hot dogs, to baked potato bar and hot soups and salads. It is very filling and satisfying after a long day running back and forth from Disneyland to California Adventure, whew, you can really work up an appetite. This time we didn't get the 2 bdrm but the one instead with a sofa sleeper and I can say that it wasn't that much of a difference other than my children would have liked their own room with the 2 twin beds and the separate bathroom which, I can say looking back would have been a great convenience to us all. We did receive bags of cookies about 2-3 times a night left in our room upon our return. One was thanking us for coming back and another for a minor set back for a very brief power outage that only stopped our microwave from working and another time I guess just because. We did again take advantage of Target across the way and this time found Food for less a grocery store on Katella and Beach Blvd. We were there while the staff starting decorating the front lobby for Christmas with a fresh Pine tree and wrapped presents underneath and the fire place was going, ahhh. As a young traveling mother I will say that the rooms may not be the best quality updated fashion designer style but it does encompass an environment tailored to suite the needs and comforts of families that will keep us coming back time and time again. One more thing we did take some time to swim in the heated pool, relaxed in the jacuzzi, played basketball and ping pong. The kids loved it! You can get the equipment at the front desk.

Room Tip: Our room was at the very end of the hall. Close to the stairwell exit and it was very quiet. We even...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRankGM106, General Manager at Residence Inn Anaheim Resort Area, responded to this review, December 11, 2012
It means a great deal to us to receive such a positive review from someone that has stayed at our hotel for 9 nights. Your review touched on many of the reasons that we are the best choice for a hotel stay during a visit to Disneyland. Our daily breakfast buffet is an added value especially when you are traveling with a family. Our recently renovated pool area is a popular area were kids can play and adults can relax in our oversize Jacuzzi. Thank you for being our guest!
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Melbourne, Australia
Top Contributor
50 reviews 50 reviews
49 hotel reviews
Reviews in 45 cities Reviews in 45 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed December 7, 2012

Our first visit to Disneyland and we were really pleased with our stay. First thing to say that the reception staff were first rate ( more about that later).

We managed to get a suite on the 8th floor at one end so it was extremely quiet. We arrived about 1.00am so it was straight to bed. Our daughter loved the bunk bed in her room and as usual our Marriott bed was top notch. It was only in the morning that we noticed the very strong cooking smell that permeated the kitchen / sitting room. Over the next day or so, cleaning staff tried to get rid of it but to no avail, despite sprays and carpet cleaners. It just wouldn't go, so we asked to move rooms. This is when we met Sergio, he was superb and a real credit to Marriott. He spent over an hour trying to sort the issue in terms of juggling rooms. He thought he had it solved when he offered us a free upgrade and indeed the room was great, but alas no bunk bed which made it a "no" as far as our 3 year old was concerned. So back to the drawing board; in the end Sergio managed to get us another suite. The hotel was very busy so he could just have said "sorry". He also got us a free 6pm check out as we had a late flight leaving around midnight. It is things like this that people really appreciate and value. Hang on to him, Marriott.....

Hotel was great. Breakfast a bit of a scrum but it was free. We were amazed at how much some folk ate...... Washing machines and dryers were also free which was a bit of a bonus.

When we were there the pool was out of use for renovation. We hadn't been told about this in advance but It wasn't an issue as arrangements had been made to use the Hyatt pool, which actually was a blessing in disguise as it meant the pool area was quiet and we got to see another hotel.

The hotel is on the ART shuttle and although you have to pay for it, it is a good service. There is a pay machine outside the hotel. Every time we used it, it wasn't too full and was a very good service.

Room Tip: Get a room on the 8th floor for a quiet sleep
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRankGM106, General Manager at Residence Inn Anaheim Resort Area, responded to this review, December 11, 2012
I am very lucky to have a staff full of great people like Sergio working at this hotel. Our staff genuinely cares about our guest's experience and we will always go out of our way to ensure that every guest has a great memorable stay. We hope to see you and your family again very soon.
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New Mexico
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 5, 2012

The 2 bedroom/2bath suite was great for 7 of us very comfortably. Kitchen was perfect although we only used the fridge. Beds were great. Clean, comfortable; especially liked the complimentary breakfast bar which included eggs, potatoes, meats and fruits, as well as the normal breads, waffle maker, cereals. It was a very large area for the breakfast, which with a busy holiday week, never felt too crowded. The ART shuttle worked perfectly, never waiting more than 20 minutes. The pool was warm and very clean. All in all, it was a great time for our family!

Room Tip: We were on the 5th floor end by the pool side, and it quiet and nice.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRankGM106, General Manager at Residence Inn Anaheim Resort Area, responded to this review, December 11, 2012
You are absolutely correct we are great for families. Our over size suites allow you to spread out after a long day at Disney. Our daily breakfast buffet is an added value especially when you are traveling with a family. Thank you for being our guest! Hope to see you soon.
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1 review
5 of 5 stars Reviewed December 4, 2012

Excellent service, beautiful suites, friendly staff and atmosphere, delicious breakfast and suppers and the Stott Family says: "thank you Sergio for all your help, always remembered!" HIGHLY RECOMMEND =]

Stayed November 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRankGM106, General Manager at Residence Inn Anaheim Resort Area, responded to this review, December 11, 2012
Thank you Stott’s family for being our guest! The people that work at this hotel are an exceptional group and greatly appreciate you noticing their efforts. We are so happy to hear that you and your family enjoyed your suite. Thank you for your recommendation of the hotel, and we hope you will visit us again.
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Additional Information about Residence Inn Anaheim Resort Area

Address: 11931 South Harbor Blvd., Garden Grove, CA 92840
Phone Number:
Location: United States > California > Orange County > Garden Grove
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Garden Grove
#5 Romantic Hotel in Garden Grove
#6 Business Hotel in Garden Grove
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Anaheim Resort Area 3*
Official Description (provided by the hotel):
Our extended stay Anaheim Resort Area suites are so well equipped and fully furnished, you’ll never have to set up house twice. Tastefully decorated, our guest suites are as comfortable as they are clean. With all the amenities to make your stay enjoyable and convenient they are the perfect home away from home. We offer a mix of 200 suites that fit your every need. Our suites feature a king or two queen beds and queen-sized sofa sleeper with a large living area and full kitchen. Two-bedroom kid's suites feature a bunk bed in a separate second bedroom. A queen sofa sleeper is available in the living area adjacent to the kitchen. All suites offer complimentary high-speed Internet and fully equipped kitchens. In our Anaheim Resort Area Suites we Offer:• Coffee and Tea Makers• Complimentary High-Speed Internet Access• Dual Line Phones with Voice Mail and Wake-up Service• Full Kitchens with Stove, Microwave, Toaster, Refrigerator and more• Hairdryer• Individual Climate Control• Iron and Ironing Board• Kids Suites Available w/ Bunkbeds• Pillow Choice (Feather Down/Foam)• Pool Views from 50% of the Rooms• Sofa Beds• Silverware, Pots, Pans, Serving Dishes, etc.• Work Stations with Lamp. ... more   less 
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Also Known As:
Residence Inn Anaheim Resort Area Hotel Garden Grove
Residence Inn Garden Grove
Garden Grove Residence Inn
Residence Inn Anaheim Resort Area Garden Grove, Orange County, CA

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