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“Hotel was great except for a small incident” 4 of 5 stars
Review of Hyatt Regency Orange County

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Hyatt Regency Orange County
4.0 of 5 Hotel   |   11999 Harbor Boulevard, Garden Grove, CA 92840   |  
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Ranked #3 of 17 Hotels in Garden Grove
GreenLeadersSilver level
toronto
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Hotel was great except for a small incident”
4 of 5 stars Reviewed May 13, 2014

We stayed at this hotel during my family trip to Disneyland. The hotel was excellent. Room was very clean and modern. Being a diamond member, breakfast was included and We were upgraded to a suite even without asking.
I have no complaints except for a customer service issue where a restaurant staff was rude to my parents.This was just one of a case and does not reflect the overall customer service in the hotel.
Also this hotel is not very far from Disneyland. The cab to disneyland costs $7. So if you are more than 2 people, take a taxi rather than paying $5 per person per day for the hotel shuttle.
Pool was small but clean and nice. Parking is expensive.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole G, Manager at Hyatt Regency Orange County, responded to this review, May 29, 2014
We truly appreciate your feedback and are glad that you found the hotel to be excellent, very clean and modern. We apologize for your experienced in the restaurant and have shared your concern with our Director of Food and Beverage. The hotel has two pools and hopefully you had the opportunity to experience both facilities. We have added amenities that include a ping pong table, large chess set, bean bag toss and a fire pit. Thank you for providing us your feedback because it allows us the opportunity to be better at what we do. We hope to see you again soon.
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1,697 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (336)
Date | Rating
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English first
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 10, 2014 via mobile

We stayed here for five nights in a room that had a double bed and a bunk combination for the children. This was very comfortable. The issue we had was the toilet blocked twice but this was quickly fixed by maintenance. The shuttle to disney land was easy to use but can be crowded in the evening so we chose to walk home. Anyone that says it's too far needs to have a hard look at themselves and I have a dickey knee. There was also plenty of restaurants close to the the hotel if you do not wish eat in. The Starbucks in the foyer would appeal to many but Americans cannot make coffee .

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole G, Manager at Hyatt Regency Orange County, responded to this review, May 29, 2014
We are glad that you enjoyed the Kids Suites and found it to be very comfortable. We apologize for inconvenience of your toilet but we were glad to learn that it was quickly fixed. We hope that your travels bring you back to Orange County and we get the opportunity to welcome you back!
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Pelham, Alabama
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 9, 2014

Stayed here for a getaway treated by an old boyfriend, probably one of the best stays I've ever had. Room service to the bar top downstairs, everything was amazing. I loved every single part of staying here, can't wait to come back home so I can stay again.

THUMBS UP!

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole G, Manager at Hyatt Regency Orange County, responded to this review, May 29, 2014
We appreciate you taking the time to provide feedback on your stay. We are glad that you enjoyed every part of your stay and we look forward to your return!
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NYC
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 8, 2014

We stayed here as a big family... Parents,2 kids, and grand parents (plus my aunt) in a 2 bedroom suite. Super value for beautiful suite and comfortable rooms! I have no negatives about it. It is a bit far to walk to Disney but my husband and I did it with kids with no problem. It takes about 30 minutes for a non rushed walk. My parents always took the shuttle which was very convenient. I would definitely stay here again with a family group.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole G, Manager at Hyatt Regency Orange County, responded to this review, May 29, 2014
We are glad you enjoyed your stay with us. We do have a variety of suites and were glad you found your suite beautiful and comfortable. We hope your travels bring you and your family back to the Hyatt Regency Orange County soon!
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Martinsville, VA
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 6, 2014

Stayed for four nights April 22-26, 2014. I would definitely recommend this hotel. The rooms were very nice and the staff was extremely accommodating and friendly. Hotel has Disneyland rep on site to purchase tickets and shuttle is provided (for a fee) to Disneyland. Starbucks on site also, which was great to grab that morning cup of coffee! Look forward to traveling back to Anaheim and would book my stay at the Hyatt again! Exceptional value for the quality of hotel and service provided!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole G, Manager at Hyatt Regency Orange County, responded to this review, May 29, 2014
Thank you for providing your feedback on your recent stay. We are glad to hear that you found our rooms to be very nice and that our staff was extremely accommodating. We take pride in providing friendly service and we are glad you were able to experience it. We look forward to your return to the Hyatt Regency Orange County!
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Newcastle
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 5, 2014

The last hotel on an epic family road trip through California and Nevada.
This hotel was a great base for visiting Universal Studios, Hollywood and Disney (shuttle bus for $5 per person per day meant it was not worth driving and parking at Disney).
We drove from here to San Diego and I think we could have sent another week exploring the area south as well as north of Orange County.
Angela the concierge was an absolute star, offering really accurate and useful advice and practical support. Angela was celebrating 35 years of service with the hotel during our stay and her knowledge and enthusiasm alone should be enough to draw people back year after year.
We definitely got more out of our stay because of Angela.
The pool was small but a welcome cooler from the heat and pool area even had a fire pit for social evening events.
I would definitely revisit the area and would head straight for the Hyatt In Orange County.

Stayed May 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole G, Manager at Hyatt Regency Orange County, responded to this review, May 28, 2014
Thank you so much for your 5 Star Review! We are so happy that you enjoyed your stay while on your family road trip. You're right, our concierge Angela is an absolute star and always offers accurate, useful advice to all! Thank you for your positive feedback. Angela was thrilled to receive it. We look forward to welcoming you and your family back soon.
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 3, 2014

Great rooms we enjoyed kids suite as has 2 rooms. Very clean and modern decor.
Shuttle to Disney great and food was nice at all restaurants at hotel. We were going to split our stay and head to LA but changed plans and stayed here entire time. Recommend 2 full days at Disney midweek or 3 shorter days. Trips to Universal and tickets to Disney can be organised from
reception. Starbucks here too. No need to pay more to stay at Disneyland. Great service. Recommend!

  • Stayed April 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole G, Manager at Hyatt Regency Orange County, responded to this review, May 28, 2014
Thank you so much for your positive feedback! We are so happy to hear you enjoyed our clean, kid's suite, convenient Disneyland shuttle and great food. We love that you decided to extend your stay with us and appreciate you choosing the Hyatt Regency Orange County! Please come back and stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Orange County

Address: 11999 Harbor Boulevard, Garden Grove, CA 92840
Phone Number:
Location: United States > California > Orange County > Garden Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Garden Grove
#1 Green Hotel in Garden Grove
#2 Family Hotel in Garden Grove
#2 Business Hotel in Garden Grove
#5 Romantic Hotel in Garden Grove
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Orange County 4*
Number of rooms: 654
Official Description (provided by the hotel):
When it comes to hotels near Disneyland, Hyatt Regency Orange County is the ultimate destination for your getaway or vacation. Located just 1.4 miles from the Disneyland® Resort, our luxury hotel near Anaheim has shuttle service available to and from the parks, and is in close proximity to Angel Stadium, the Honda Center, world-famous beaches and many other Orange County attractions. ... more   less 
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Also Known As:
Hyatt Regency Orange County Hotel Garden Grove
Hyatt Garden Grove
Hyatt Regency Garden Grove
Hyatt Regency Orange County Garden Grove, CA

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