We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic stay at the Hyatt” 5 of 5 stars
Review of Hyatt Regency Orange County

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Hyatt Regency Orange County to your Saves list
Hyatt Regency Orange County
4.0 of 5 Hotel   |   11999 Harbor Boulevard, Garden Grove, CA 92840   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Disneyland Package
Ranked #3 of 17 Hotels in Garden Grove
GreenLeadersSilver level
Fife, Scotland
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
“Fantastic stay at the Hyatt”
5 of 5 stars Reviewed September 9, 2008

My family and I visited the Hyatt as part of our holiday which took in Las Vegas on either side. Our break at the Hyatt was a really welcome relief from a hectic week in Vegas. We had booked a suite which gave us great space to break out and relax.

We took advantage of the bus to and from the disney resorts as it was a bit too far to walk between the hotel and the resorts (especially if you've spent the full day at the parks!). The pool area was quiet despite there being a conference on at the time we were there (note, we used the pool at the front of the hotel which gets the shade in the morning, choose your pool bed with care!).

The network lounge bar was great with great service. The hotel was clean, employees really pleasant and helpful. On two occasions, hotel employees volunteered places for us to visit to get the most out of our trip and all employees were pleasant, helpful and really enthusiastic.

We normally stay in one of the other hotels in Anaheim but will now be staying at the Hyatt!

  • Liked — The great service
  • Disliked — Location
  • Stayed August 2008
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,696 reviews from our community

Traveler rating
    792
    607
    176
    82
    39
See reviews for
848
215
50
237
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (336)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Northants
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 3, 2008

Stayed here for a fortnight in August with partner and two children aged 12 and 9 and overall were prettty impressed.

Location of hotel is excellent re Disneyland, nearby restaurants (eg Bubba Gumps, Outback, and plenty others), Target store (literally across the road). Shuttle to Disney (including Downtown Disney) runs every half hour with an extra bus available at busy times and always really prompt starting early and running late.

Try out the Anaheim Garden Walk for places to eat. About 800 yards from Disney and about a mile from the hotel so really easy to walk. Walking is really acceptable here and you feel safe.

Room in hotel was OK though it was a little cramped for four people. Standard of cleaning was OK but not brilliant. Read a few reviews where people staying for longer periods were upgraded from standard rooms but don't bank on this as it never happened to us. Staff on reception and concierge desk were OK, though sometimes it all comes across as a little false.

Big downside was conferences in hotel. We had conference of approx 250 people whilst staying there for four days which meant at various times the restaurant, bar, Starbucks, Pizza Hut and the lifts were virtually unusable. A lot quicker just to go out of the hotel and get food etc elsewhere. Another conference for four more days was due to start the day we left so it appears to be a regular thing rather than just "unlucky". We also had a beauty pageant at the hotel the first wekend which although it was interesting meant again that Starbucks, Pizza Hut and the pools were completely cramped. A lot of the "contestants" weren't stating at the hotel but were obviously being let into the pool area by their friends. This would be OK but the pools were both small.

Be warned (and in their defence the hotel do warn you) the bottles of water provided in your room are $5.00 each.

Overall we really enjoyed the holiday but if we were to return to Anaheim would not stay in this hotel again, because although Virgin Holidays plug it as a big favourite of theirs it is quite obviously aimed at the conference market which is fine but not when you are on a family holiday.

  • Liked — location
  • Disliked — conferences and beauty pageants taking over the entire hotel
  • Stayed August 2008, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, UK
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 31, 2008

All the staff at the Hyatt were extremely friendly and helpful. Location was great, near enough to the Disneyland resort without being on top of it.

Only slight downside was that the elevators were really busy most evenings on our return from sightseeing, theme parks, etc due to the several conferences which were being held at the hotel.

We had a room in the South Tower which was clean and perfect for our needs and the pools were good.

We will definitely visit Anaheim again and will stay at this hotel again.

  • Liked — Location
  • Disliked — Busy with business users
  • Stayed August 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston-upon-Hull, United Kingdom
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed August 27, 2008

We'd read lots of negative things about this hotel but I can honestly say it's not that bad. Stayed for 9 nights, me and my hubby and two lads, 14 and 12. The room was okay. We didn't plan to live in it. They charge for everything but at least they let you know (bottles of water in room tell you they'll cost 5 dollars). The hotel is really well placed for the Disneyland themeparks, The free shuttle bus is a godsend. Hire a car and you can go anywhere. Hollywood, Beverley Hills, downtown LA (something else!) and the beautiful beaches.

We had a fantastic time; never a dull moment and still didn't see everything. Check out the local supermarkets. Vons does a 3 day pass to Disneyland for 99 dollars (on the stands where they sell their phone and gift cards).

Would definitely go back and would stay in same hotel. And yes, it seems to have loads of conferences going on all the time - loads of rowdy and drunk delegates - but it just adds to the ambience. Ate at restaurant once but nothing to write home about. Nicest guy is Mike the concierge - black guy. Genuinely helpful and Mark (I think - guy with glasses - doesn't forget what he's promised to do for you the minute he turns his back like some of them).

It's just what it says on the tin; a reasonable, reasonably priced hotel.

  • Liked — location
  • Disliked — charge for everything
  • Stayed August 2008, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nevada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 25, 2008

My story starts with booking through Priceline. I was able to get a room at a great rate. I called the hotel the day of my check in to let them know I would be checking in late and would like a non smoking room. They confirmed my late check in and said they had reserved a non smoking room.

After a day at DL we went to our hotel for some much needed sleep. At check in I was greeted by friendly staff who quickly advised me we had been upgraded to the executive VIP suite. The only problem was they had to move the beds out. They assured me that housekeeping would be moving the beds back in. When I asked about the beds they did tell me they were similiar to roll away beds but were just as comfortable as the beds in the other rooms. For my inconvenience they comped my breakfast and parking. We headed up to the room and what we found was a conference room. They had put my family in the center of a Suite only giving us access to the conference room! Housekeeping showed up to roll in the 4 twin roll away beds. The most uncomfortable beds I have ever had the displeasure to lay in. Not only were the beds uncomfortable, there was not enough room for the 4 roll aways but they could not move out any furniture! Housekeeping was great to us and understood we were very upset with the situation. Housekeeping delivered candy, popcorn and soda to our room. Kudos to Housekeeping for understanding how to treat a guest.

I called Priceline to ask what they could do to get me out of the conference room. After all they Hyatt told me this was my only option. To my surprise Priceline contacted the hotel management and was able to get us a new room with beds. Imagine that! Priceline did tell me Hyatt would like their breakfast coupons back. I intentionally left them in the room and went to get my new keys. This is where the fun begins. The night manager was fuming when I arrived. The first thing he asked for was the breakfast coupons back. When I told him I left them up in the room he became angry and told me I must bring them back. The coupons were part of the compensation for giving us the room we had. He then scolded me for calling priceline saying I did not have to do that. I explained to him I had every right to call priceline for assistance. Once again he demanded the breakfast coupons back. I told him I did not want them and his repsonse was well you certainly must want them or you would have brought them down. At this point we were just yelling back and forth. I have never been treated this way! He then advised me I would need to call him as soon as I was in my new room so he could send housekeeping up to check the room. I assured him we had not touched anything to which he responded, well you were up there for some time.....I explained to him being in customer service myself I was amazed at how I was being treated. I let him know how dissatisfied I was to which he responded Have a nice night.. very sarcastically.

The next morning we went and talked to the new manager on shift. She was excellent apologized again and again. She took care of our room and promised this would never happen to us again. Unfortunately for the Hyatt, It won't because I just refuse to stay there ever again. It was the first time we did not stay at the Embassy Suites across the parking lot. I would recommend to anyone reading this to stay far away from the Hyatt and head over the the Hilton Embassy Suites. Extremely clean and very friendly.

Stayed August 2008
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield, CT
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed August 24, 2008

Very clean, bright, convenient hotel. Excellent concierge service. For a property so close to Disneyland, and offering free shuttle service, it was thankfully not overrun with tots and Mickey Mouse insignia, so would be a very good choice for business travellers. Very small, unexciting swimming pool. Convenient location for highway access; on the edge of the cluster of hotels serving Disneyland. Lots of quality for a reasonable price.

  • Liked — Good price/value quality
  • Stayed August 2008, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkeley, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 23, 2008

I booked a 3 night stay in a kids' suite for our trip to Disneyland, but was very disappointed with the room on our arrival.

We were allocated #668, which was filthy; very stained and dirty carpet, stains on curtains, broken rail in fridge, blood stains on shower curtain, disintegrating anti-slip bath surface, table and pull out bed in kids' room falling to pieces, a pin poking out of the carpet.......... I could go on but I'm sure you're getting the picture. I called the front desk and was offered an alternative room, #365, which was equally disappointing so we opted to stay where we were.

During dinner out I realised that the prospect of 3 nights at the Hyatt was too depressing, so called the Embassy Suites next door where we've stayed before, and luckily they had availability. On our return to the Hyatt I spoke to Kendrick at the front desk (he had checked us in, and if I could give 5 stars for customer service, he'd get them) and told him how dissatisfied we were. He was very apologetic and understanding and called a manager, who was also very courteous and offered to move us to a queen suite for a free night. At this point I just wanted to get our 3 kids to bed and had rather lost confidence in the Hyatt so elected to move to the Embassy Suites.

Both rooms in the Hyatt were in the North Tower (all the kids' suites are located there), so I don't know whether the problem is concentrated there, particularly as there are lots of positive reviews, but I have never checked into a hotel before and found it necessary to check out early.

  • Stayed August 2008, traveled with family
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hyatt Regency Orange County? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Regency Orange County

Address: 11999 Harbor Boulevard, Garden Grove, CA 92840
Phone Number:
Location: United States > California > Orange County > Garden Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Garden Grove
#1 Best Value Hotel in Garden Grove
#2 Business Hotel in Garden Grove
#2 Family Hotel in Garden Grove
#5 Romantic Hotel in Garden Grove
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Orange County 4*
Number of rooms: 654
Official Description (provided by the hotel):
When it comes to hotels near Disneyland, Hyatt Regency Orange County is the ultimate destination for your getaway or vacation. Located just 1.4 miles from the Disneyland® Resort, our luxury hotel near Anaheim has shuttle service available to and from the parks, and is in close proximity to Angel Stadium, the Honda Center, world-famous beaches and many other Orange County attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Amex, Hyatt Hotels Corporation, Priceline, Cheap Tickets, Orbitz, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Hyatt Regency Orange County reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Orange County Hotel Garden Grove
Hyatt Garden Grove
Hyatt Regency Garden Grove
Hyatt Regency Orange County Garden Grove, CA

Owners: What's your side of the story?

If you own or manage Hyatt Regency Orange County, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.