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“Great Family Hotel, Clean, Walkinh Distance to Disney.” 4 of 5 stars
Review of Hyatt Regency Orange County

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Hyatt Regency Orange County
4.0 of 5 Hotel   |   11999 Harbor Boulevard, Garden Grove, CA 92840   |  
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Ranked #3 of 17 Hotels in Garden Grove
GreenLeadersSilver level
Lynnwood, Washington
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Great Family Hotel, Clean, Walkinh Distance to Disney.”
4 of 5 stars Reviewed September 2, 2012 via mobile

This hotel has a beautiful and luxurious feel while still maintaining affordability and a family-friendly atmosphere. We stayed in the family suite which offered a separate room with a bunk bed for our kids to sleep in. Their room also had it's own flat screen tv. Our room was cozy and comfortable with a king sized bed, refrigerator, microwave, bureau, and a flat screen of it's own.
The hotel lobby includes a Starbucks, sandwich shop, family restaurant and a bar.
We also used the hotel shuttle service to Disneyland. It used to be free of charge and now costs $4 per adult.
Overall this is a great family OR business hotel.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, September 12, 2012
Thank you for choosing to stay with us during your family vacation to Disneyland! We are glad to hear that you enjoyed our popular Family Suite and shuttle service to Disneyland. Thank you for your review and recommendation of the hotel, and we hope you will visit us again soon!
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1,656 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (325)
Date | Rating
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English first
Melbourne
Top Contributor
70 reviews 70 reviews
61 hotel reviews
Reviews in 34 cities Reviews in 34 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed September 1, 2012

From check-in to check-out this hotel offers a friendly family oriented service that makes a change from a lot of robotic ("your call is important to us") type hotels. I had an early check-in after 24 hours of travelling and despite the room not being ready for my arrival the front desk person came looking for me to tell me that they had a room available. Room was well furnished and clean. Daily servicing was good. Breakfast with a smile and great value. Food from room service was tasty and good value. Valet parking was steep at $21 per day but when everything else was so good it is hard to knock. I would definitely recommend for families on the Disney vacation, although I was not, and I would stay here again with my family if in the area.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, September 4, 2012
Thank you for visiting us from Melbourne, Australia! We are so happy to hear that you enjoyed your guestroom, breakfast buffet, and that you experienced the level of customer service that Hyatt prides itself on. Thank you for your review and recommendation of the hotel, and we look forward to having you back as our guest again!
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Sacramento, California
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 30, 2012

I've stayed at this hotel several times and it is consistent, to me that's important. The staff is friendly the location is good whether just Orange County or the entire Southern California basin.

This trip was just three nights and it is late August so there weren't very many children but, that's not always the situation. I've stayed here when you had trouble walking through the lobby because so many HAPPY kids were running around, This hotel is just down the road from Disneyland and it's always fun for me to see the joy and sometimes the disappointment on the faces of the children, usually when their parents real them in.

That said, the rooms are good size, the beds good, housekeeping good and the restaurant OK too. This property doesn't have a Regency Club so be prepared for that and remember it is a vacation destination but when it's an off season like now it could be rated a 5 excellent.

I like the location best, the staff right next to that and the rest of the property is at least consistent and that's important when you travel a lot like I do.

I've stayed at many of the hotel properties in this area including the Hilton, Marriott, Marriott Suites, Sheraton, Disneyland and other hotels, this is my first choice, always!

Room Tip: North Tower, high floor
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, September 4, 2012
We are so excited to be your favorite hotel in the Anaheim area! We truly appreciate you taking the time to provide feedback on your stay with us. We are glad to hear that you enjoyed the staff, guestrooms, and location of the hotel. Thank you for choosing Hyatt OC, and we look forward to inviting you back as our guest again!
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Bishop, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed August 27, 2012

As a Gold Passport member,I was very upset about this incident.In the approx hour and a half,the intoxicated young man made comments of a sexual nature to my wife,attempted to expose himself and simulated sexual intercourse on the ground in a prone position for five to ten minutes complete with his own sound track.A hotel employee observed this and nothing was done about it.In the entire time we were at the pool approx three hours I did not see any security.when this was reported to security I was told ''It could be outsiders as it is pretty easy to sneak in...''

Stayed August 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, September 6, 2012
Once again, we truly apologize for the unfortunate incident that you and your wife experienced at our hotel's pool. As we have mentioned, we take the security and well-being of all of our guest's while on our property very seriously. We would ask that you please contact our General Manager at your earliest convenience, so that he can discuss this issue with you in further detail. The hotel's phone number is (714) 750-1234. We look forward to hearing from you so that we can rectify this situation. Thank you!
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Shaftesbury, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 27, 2012

Lovely hotel. We stayed for five nights in a two bedroom suite with a lounge area and it really was fantastic. Travelling with two teenagers this gave us adults a little bit of privacy. The hotel has two pool which looked lovely, did not spend any time in them as we were out all day exploring the beaches. We picked this hotel so that we could explore Orange County which we did. Huntington Newport and Laguna beaches did not take that long to drive to (if you avoided the rush hour). We then moved onto Hollywood for four nights and the hotel there was nowhere near as nice as the Hyatt. Fantastic staff very friendly and helpful, thank you to the Hyatt especially the maintenence man for making us feel so welcome on our first trip the the west coast. Definitely recommend and would stay again.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, September 4, 2012
Thank you for choosing to stay with us during your recent week-long visit to Orange County! We are so glad to hear that you and your family enjoyed the Two-Bedroom Suite, staff, and location of the hotel. Thank you for sharing your experience with us, and we hope you will visit us again!
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Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 7 cities Reviews in 7 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 27, 2012 via mobile

Our family of 4 stayed here Aug. 5-7th.
The room was very clean and faced the lobby. On Sunday night we all ate at the OC Brewhouse, good food and great service! The holy jumpers just got out of the ballroom so things got so loud and crazy in the front of the lobby area. There were hundreds of people continuing loudly the word of god! We all did our best to make our way past the huge groups of people to our next obstical...the elevator, it took about 15 minutes or so to get on as they tried to recrute me to go to the next morning seminar or what ever you would call this? It looks like they had many people sleeping per room. They seemed friendly enough to me...just in there own world... Kinda like the Hyatt was their place for that week!

The next day my 11 year old son and I went to the Tuska restaurant for dinner and had pizza and the Italian sodas. Good pizza and my son loved the sodas! I think this was his fav. place as he still raves about it! The hostess and our server on Monday night was so, so very friendly! It was just about closing time and she didn't rush us. She is an asset to have on the payroll! After we left...once again had to wait for all of the holy jumpers to let us through and get up to our room. It was a long wait for the elevator, but I need to hear the word of god from time to time! :)

Pool seemed nice, we just didn't get a chance to use it as the parks took our last bit of life out of us.

Wish parking was less then the $15 night, but we still hope to visit here again soon!

  • Stayed August 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, August 28, 2012
Thank you for taking the time to provide feedback on your stay with us! We are so happy to hear that you and your family enjoyed the hotel’s restaurants, staff, and guestroom. Thank you for staying with us, and we hope you will come back and visit us again soon!
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los angeles, ca
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 26, 2012

I stayed in this hotel for 1 night through a Hotwire deal for $110/night. The hotel was very clean, staff was helpful, and rooms very comfortable and large. The hotel seems well suited towards families going to Disneyland and business travelers, but not exactly the most romantic destination for couples. The worst part of the hotel is the lack of free amenities. To pay $15 night for parking is a bitter pill to swallow when there are multiple neighboring hotels offering free parking. Also, many competitors nearby offer free breakfast, which would have been a nice touch. Overall, I don't really think you get the bang for your buck with this hotel, especially given the many other options in the area.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicole_gravelle, Marketing Manager at Hyatt Regency Orange County, responded to this review, September 4, 2012
Thank you for taking the time to provide feedback on your stay with us. We are glad to hear that you enjoyed your stay including the guestroom and staff. We apologize for any inconveniences that you experienced during your stay, and we thank you for letting us know. Thank you for staying with us, and we hope to have the opportunity to have you back as our guest again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Orange County

Address: 11999 Harbor Boulevard, Garden Grove, CA 92840
Phone Number:
Location: United States > California > Orange County > Garden Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Garden Grove
#2 Family Hotel in Garden Grove
#2 Business Hotel in Garden Grove
#6 Romantic Hotel in Garden Grove
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Orange County 4*
Number of rooms: 654
Official Description (provided by the hotel):
When it comes to hotels near Disneyland, Hyatt Regency Orange County is the ultimate destination for your getaway or vacation. Located just 1.4 miles from the Disneyland® Resort, our luxury hotel near Anaheim has shuttle service available to and from the parks, and is in close proximity to Angel Stadium, the Honda Center, world-famous beaches and many other Orange County attractions. ... more   less 
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Also Known As:
Hyatt Regency Orange County Hotel Garden Grove
Hyatt Garden Grove
Hyatt Regency Garden Grove
Hyatt Regency Orange County Garden Grove, CA

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