The hotel property looks nice on the outside and the lobby was inviting. I dropped my wife off at the entrance and she checked us in while I looked for parking. The parking at this property was awful they apparently share the lot with an adjacent hotel and I had to park all the way at the other end of the lot and then hoof it back to the hotel.
When we made out reservation we asked the agent if the beds were pillow top mattresses and we were assured that they were high quality pillow top beds. The beds are awful and I've slept on better at a much cheaper property. I called down to the front desk and spoke with Gary who assured me he would leave a note with the general manager to address my concerns about the quality of beds and the miscommunication of the reservation staff. We were never contacted, in fact the first contact I have received about our stay was an email from Wyndham asking for a review.
I would not recommend this property to anyone, yes they have a high class name but the rooms just don't live up to it and the customer service follow up is non existent.
- Official Description (provided by the hotel):
- The Crowne Plaza Resort Anaheim-Garden Grove is less then one mile from both theDisneyland and California Adventure Theme Park and Anaheim convention center. The Crowne Plaza Resort Anaheim just underwent a $4 million guest room renovation to ensure you have a superior sleep experience. Whether you are here for business or travel you will be thrilled by our newly renovated guest rooms. Every aspect has been perfected, from the ergonomically correct desk and chair, improved lighting, 32 inch LCD TV, plush carpeting and comfortable new bed where you will feel right at home. The Crowne Plaza Resort Anaheim is a full service resort offering 379 luxurious guest rooms, including 96 executive rooms and 30,000 sq. feet of flexible meeting space. Enjoy the California Grill and Cantina; outdoor heated pool and spa The hotel charges a nominal daily resort fee of $12.00 per day, which includes: self parking, Disney Resort Shuttle, access to the fitness center, use of the business center, in-room high speed Internet access, wireless high speed Internet in all public areas and a California Tourism Fee and Marketing Assessment. ... more less
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- Also Known As:
- Crowne Plaza Anaheim - Garden Grove Hotel Garden Grove
- Crowne Plaza Garden Grove
- Wyndham Anaheim Garden Grove Orange County, CA