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“Amazing! Great!!!” 5 of 5 stars
Review of Crowne Plaza Anaheim - Garden Grove

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Crowne Plaza Anaheim - Garden Grove
3.5 of 5 Hotel   |   12021 Harbor Blvd., Garden Grove, CA 92840   |  
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Ranked #8 of 17 hotels in Garden Grove
Mesa, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Amazing! Great!!!”
5 of 5 stars Reviewed October 22, 2011

I love this hotel, very nice employees, great location. Love how close it is to disneyland! definitley will be a returning customer. :) Stayed for about 3 days, and got great service everyday i stayed, nice pool , nice hot tub, love the workout room! Great food, just a great hotel. Love that there is a shuttle too Disneyland! Shuttle drivers are even pretty cool to! Great place to stay!!!! One thing i really didnt like was that there was no fan in the bathroom to like suck up all the hot steam... It was kinda a bummer. thats all though, other than that everything is basically perfect!

Room Tip: We were on the 3rd floor i believe, and i never had a problem with loudness, or anything.
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  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda A, Manager at Crowne Plaza Anaheim - Garden Grove, responded to this review, November 12, 2011
Thank you for the wonderful review. I have passed along your compliments to the team members, and I agree we have an excellent team working together to provide great service to our guests. We have also noted your comments regarding the bathroom fan and forwarded this to the Facilities Department. We look forward to seeing you on your next visit!

Sincerely,
Brenda Alcazar
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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English first
Seattle, WA
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
Reviews in 18 cities Reviews in 18 cities
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed October 20, 2011

This is a good choice for Disneyland. Stayed here twice now.

Nice big clean rooms. Unique style to them. I'm a total clean-o-phobe when it comes to hotels is this one is one the cleanest I've seen.

THE SHUTTLE IS EXCELLENT FOR DISNEYLAND! Most hotels don't operate their own shuttles the way the Crowne (and Hyatt) does and force you onto the ART System. In a word, the ART system sucks (although it has gotten a bit better). Access to this hotel's private shuttle is a huge reason to stay here!

The resort fee is a pain, but it's actually a good value. Most hotels at this level DO charge for internet and these guys dont, and DO charge for parking and these guys dont, and if you use NEITHER of those but use the Shuttle you are still getting your money's worth... because I'd happily pay $12 a day just to avoid the ART....

BTW - always gotten this hotel through Priceline or Hotwire. If you get it there it's a massive bargain... I can't believe people who land a NICE 3+ star hotel like this one (for fifty bucks a night) bother to complain about a $12 resort fee.....

  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Crowne Plaza Anaheim - Garden Grove, responded to this review, July 7, 2012
Thank you for your review! We are glad to hear you enjoyed our shuttle service, our drivers are truly an asset to our team. Our resort fee is definitely a good value! We really appreciate the time you took to write about us, and hope to see you again soon.
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Calgary, AB CANADA
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 16, 2011

We just returned from a 8 day stay at the Crowne Plaza Hotel, overall this hotel is very good. Rosendo & Roberto at the Concierge Desk were exceptional in assisting us to have the best family vacation possible!!! These two definitely made our experience a great one!! This hotel is well located near 5 restaurants all within walking distance of parking lot, the shuttle to & from Disneyland was Great!! Especially with their shuttle driver providing trick or treat candy to us all after a long day at Disney was very generous & thoughtful. We never had an issue with parking, it should be noted that money orders can only be cashed for $50.00 per day, I did not know this prior to going, wish I had. It is Great that Target is across the street, we purchased some water and stored in the in-room fridge which was very handy. Our room & beds were clean, however upon our first night arriving, our bathroom sink drain smelled absolutely horrible, we contacted front desk who had housekeeping head up right away to address, although smell was still there for the rest of our holidays just not as bad. Still not very pleasant to smell. Bathroom tubs, faucets & drains really should be updated, rust along the bottom, a few inches of water would sit at bottom of tub during each shower, but eventually drained. Overall I would stay again, staff was helpful & pleasant, hotel is nice with great location to restaurants.

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Crowne Plaza Anaheim - Garden Grove, responded to this review, July 7, 2012
Thank you for reviewing us! We apologize for the issues you had regarding your bathrooms. We are working on that continuously to endure it doesn't keep happening. I am pleased to hear you enjoyed our shuttle service and proximity to restaurants and attractions. We hope to see you again soon!
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Davao City, Philippines
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 14, 2011 via mobile

Stayed for 4 nights last sept had a great time with my kid. Very near disney. Not to mention the free shuttle to and from. Right in front of target mall and a lot of restos around like joe's crab shack. The best part went to vegas after LA. Thats where i found out i left some things inside the in room vault called up the hotel and they kept it for me. Had to rent a car from vegas. But upon reaching the hotel, the head of the housekeeping had it kept in a safe place for me. He even had to go back to the hotel to give it to me in the wee hrs of the evening. Thanks a lot Crowne Plaza!!!

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Crowne Plaza Anaheim - Garden Grove, responded to this review, July 7, 2012
Thank you for your review! We are thrilled to learn you had a great time, and we were able to assist you with your lost item. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 12, 2011

Our family of four stayed here for 2 nights in Feb. 2011 to celebrate my son’s 2nd birthday at Disneyland. We chose this hotel because of my friend’s recommendation and the positive reviews that I read online.

We walked into a very nice lobby area. Check in process was smooth and the rooms were comfortable for us. We paid a reasonable resort fee, which covered shuttle service, parking, and internet access. We used the shuttle service to Disneyland, since it is too far to walk esp. with young kids. We didn’t eat at the restaurant in the hotel, but we did order take out from a couple of restaurants close by. A big plus for us is that Target is located right across the street.

We enjoyed our first visit here and plan to stay here again for my son’s birthday next year!

Stayed February 2011, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Crowne Plaza Anaheim - Garden Grove, responded to this review, July 7, 2012
Thank you for reviewing us! We are pleased to hear you had a great time while at our hotel, and appreciate your loyalty. We look forward to having you again, and hope to see you soon!
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Port Orchard, Washington
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed October 4, 2011

While the overall property was nice, we had a make up mirror that when my wife plugged it in would not work and when you touched the swing arm would shock you. We advised the front desk and they had "Engineering" look at it and when they left it did work but it STILL SHOCKED YOU! It still was not fixed when we left 2 days later.

We also did not have a hotel guide telling us about the room service menu and when we asked for one they said they would send one up but it never arrived. We knew they had to at least have coffee so we ordered that but nothing else

Disappointing over all

Room Tip: try another hotel
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  • Stayed September 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Crowne Plaza Anaheim - Garden Grove, responded to this review, July 30, 2012
Thank you for your review. We apologize for not living up to your expectations. Please be assured the the challenges you faced have been addressed. Please join us again soon, so we may show you that this is not the norm. We were recently renovated, and would love the opportunity to share it with you. We hope to see you soon!
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Melbourne, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 3, 2011

Great Hotel for all types of travellers with everything you could need close at hand.

  • Stayed July 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Crowne Plaza Anaheim - Garden Grove, responded to this review, July 30, 2012
Thank you for your review! We truly appreciate the time you took to provide your comments and feedback, and look forward to your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Anaheim - Garden Grove

Also Known As:
Crowne Plaza Anaheim - Garden Grove Hotel Garden Grove
Crowne Plaza Anaheim - Garden Grove Hotel
Crowne Plaza Anaheim
Crowne Plaza Garden Grove
Crowne Plaza Anaheim - Garden Grove Orange County, CA
Address: 12021 Harbor Blvd., Garden Grove, CA 92840
Phone Number:
Location: United States > California > Orange County > Garden Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Garden Grove
#7 Romantic Hotel in Garden Grove
#8 Family Hotel in Garden Grove
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Anaheim - Garden Grove 3.5*
Official Description (provided by the hotel):
The Crowne Plaza Resort Anaheim-Garden Grove is less then one mile from both theDisneyland and California Adventure Theme Park and Anaheim convention center. The Crowne Plaza Resort Anaheim just underwent a $4 million guest room renovation to ensure you have a superior sleep experience. Whether you are here for business or travel you will be thrilled by our newly renovated guest rooms. Every aspect has been perfected, from the ergonomically correct desk and chair, improved lighting, 32 inch LCD TV, plush carpeting and comfortable new bed where you will feel right at home. The Crowne Plaza Resort Anaheim is a full service resort offering 379 luxurious guest rooms, including 96 executive rooms and 30,000 sq. feet of flexible meeting space. Enjoy the California Grill and Cantina; outdoor heated pool and spa The hotel charges a nominal daily resort fee of $12.00 per day, which includes: self parking, Disney Resort Shuttle, access to the fitness center, use of the business center, in-room high speed Internet access, wireless high speed Internet in all public areas and a California Tourism Fee and Marketing Assessment. ... more   less 
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