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“Great hotel, convenient access to Disneyland” 4 of 5 stars
Review of Sheraton Garden Grove - Anaheim South Hotel

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Sheraton Garden Grove - Anaheim South Hotel
3.5 of 5 Hotel   |   12221 Harbor Boulevard, Garden Grove, CA 92840   |  
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Breakfast for 2 Included
Ranked #9 of 17 Hotels in Garden Grove
Salt Lake City, Utah
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Great hotel, convenient access to Disneyland”
4 of 5 stars Reviewed August 2, 2014 via mobile

Stayed here July 16-20. Arrived late, we were quickly received and given a room with a view toward Disneyland. Ate dinner in the restaurant once and was impressed with the quick, polite service. Food was good. Staff was friendly and they accommodated our late check out request. Smallish pool and lots of children, but thats what you get by Disney. Shuttle service to and from DL was quick and friendly.

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris_Halderson-GM, General Manager at Sheraton Garden Grove - Anaheim South Hotel, responded to this review, August 4, 2014
We are grateful for the recognition and excellent review. We look forward to being of service again soon!
The Sheraton team
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460 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
Templeton, California, United States
Top Contributor
113 reviews 113 reviews
16 hotel reviews
Reviews in 34 cities Reviews in 34 cities
116 helpful votes 116 helpful votes
2 of 5 stars Reviewed July 26, 2014

The Sheraton Garden Grove was more upscale than many of Sheraton’s properties. Staff at check-in were friendly.My room was clean and modern. When I went for a glass of wine at the bar, no staff was present, and it was at least 10 minutes before anyone appeared. They were other people also waiting in the bar. When I asked if the wine was “oaked” or not, she had no idea what that meant. The glass of Sauvignon Blanc I had was one of the worst I have had in a long time. When I checked in, I told them I had a car parked at the hotel. When I was departing the next day, my ticket did not work in the exit machine to raise the bar, and said I first needed to pay $12. In a hurry to get to my work, I paid with my credit card. Since I had elected to have my folio sent by email, it wasn’t until I got home that I saw that they had already charged me for the parking. Thus I emailed the hotel about the duplicate billing, and asked if that was intentional, knowing that some people would not notice or not take the time to get it corrected. I received a response indicating they would credit me for the double billing but there was no reply as to whether this was intentional. Possibly it was operator error (me) but I would have thought they would have responded to that question.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris_Halderson-GM, General Manager at Sheraton Garden Grove - Anaheim South Hotel, responded to this review, July 28, 2014
We appreciate the kind words about the staff and cleanliness of the hotel, and assure you that the parking charge error was not on purpose. Our staff are not incentivized on any revenue basis and in fact are documented for making mistakes such as these, as we have to make adjustments.
As can be seen from hundreds of other reviews, this has not been mentioned before and making sure it never happens again will be a top priority.
Our customer service scores rank among the very highest among Sheraton's across North America and we stand behind the team here.
Best wishes,
The Sheraton team
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Tracy, California
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 22, 2014

We stayed here for 2 days during the 4th of July weekend! It was a really nice hotel, it was busy but granted its down the street from Disneyland but the staff were friendly and helpful. We had to pay for the shuttle from our hotel to Disney-$3 per person, worth it since we didn't want to have to pay for parking for 2 cars and they dropped us off pretty close to the entry way. We had booked via hotwire and so we didn't have a choice in the bedding, we had reserved 4 rooms which all with came with king beds but when we got there we asked for 2 queens for 2 of the rooms and there wasn't any available, they told us to check in the morning but instead we just asked for a roll away that night which was $10 a night but since they didn't have 1 our first night they comp'd it for the 2nd night which was nice but everything cost..so be careful. Overall we enjoyed our rooms, it was clean, roomy and comfortable and everyone was nice. we would definitely stay there again.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris_Halderson-GM, General Manager at Sheraton Garden Grove - Anaheim South Hotel, responded to this review, July 25, 2014
We appreciate the feedback and recommendation. We do recommend booking directly with Sheraton as we have many special offers, and the room type can be guaranteed. In addition, if you sign up for our loyalty program you can earn points for every $.50 spent at the hotels!
Best regards,
The Sheraton team
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CA
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 18, 2014

This is my second time staying at this location and chose it because we had such a positive experience and we didn't want to pay extra to stay at the Hyatt where my daughters dance competition was being held. I must say this was a very good choice!

From the moment we walked in to check into our room we were greeted by warm friendly staff who quickly got us checked in and got us a bell hop to gather our stuff and bring it to our room. Every time we left or returned to the hotel we were greeted by the staff. They truly enjoy having happy customers.

The daily parking is a decent price compared to my friends who stayed at the Hyatt (where it's $20 a day) the only glitch is the room key doesn't always work with the gate. No worries the front desk took care of it and told me to just pull a ticket or push the button on the exit to get the gate opened. I have a feeling this happens a lot and the best they could do is apologize and give a solution.

Over all I would stay here again even if I was going to visit Disneyland with my family. They are in a great location with plenty of restaurants (and a Target across the street which has Disney stuff!) within walking distance and a shuttle that can take you to Disneyland.

Room Tip: SPG members are on the 6th floor which is nice
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris_Halderson-GM, General Manager at Sheraton Garden Grove - Anaheim South Hotel, responded to this review, July 22, 2014
This is terrific news! We appreciate the recommendation as we have tried vey hard to improve our customer service and I'm glad it showed. We are currently among the top tier of all Sheratons in North America for our service scores. We'll work on the parking gate/key issue and thank you for bringing that to our attention.
Very best,
The Sheraton team
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 18, 2014

We stayed here during our trip to Disneyland and everything was great! Loved the breakfast in the club, the beds were really comfortable and the staff were all really friendly. The shuttle left for Disney every half hour and was always right on time. I would highly recommend this hotel for families and it would be great for business, too.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris_Halderson-GM, General Manager at Sheraton Garden Grove - Anaheim South Hotel, responded to this review, July 22, 2014
Well this is great to hear! We appreciate the recommendation and hope to be of service in the future! Many of our guests to enjoy the Club level with full hot American buffet, and walking distance to many other great restaurants.
Best regards,
The Garden Grove team
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Sunnyvale, California
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 11, 2014

Been staying at both Sheraton and Crowne Plaza for visiting Disneyland. Room is very similar but Sheraton seems to be better in terms of price. However be aware that Parking is $12 and shuttle $3 and no breakfast compare to the Crowne Plaza.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris_Halderson-GM, General Manager at Sheraton Garden Grove - Anaheim South Hotel, responded to this review, July 14, 2014
We appreciate the recommendation. We do try to keep our parking fee less than the other area hotels. Always check before staying at any hotel in the area. Some have 'resort fees' to cover parking or internet, some parking fee, and others limited service with no fees.
Best regards,
The Sheraton team
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Las Vegas, Nevada
Top Contributor
269 reviews 269 reviews
97 hotel reviews
Reviews in 98 cities Reviews in 98 cities
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed June 26, 2014

I was told when I checked in that evening reception end at 8:30PM for gold and Platinum members. I went there around 7:45 to find out that the server was cleaning up and the food are in the kitchen. She was kind enough to let me get some of them. Around 8:10PM, someone came in and look for food. He was also told by the front desk during check-in that it ends at 8:30. The front desk staffs need to to be retrained and informed of the time of the evening reception.

Other than that, everything was fine.
Room was clean
WiFi was OK
Parking was $19. I did not check if I could find parking on the street
Lounge was fine. Food was ok in the evening. Breakfast was acceptable.

Room Tip: Parking is $19. There may be off street parking. I did not look this time because it was getting l...
See more room tips
  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris_Halderson-GM, General Manager at Sheraton Garden Grove - Anaheim South Hotel, responded to this review, July 2, 2014
We appreciate the feedback and recommendations and very much look forward to making changes where we can. Many of our guests do love the full hot American breakfast served in the Club Lounge that others don't offer.
Best regards,
The Sheraton team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Garden Grove - Anaheim South Hotel

Address: 12221 Harbor Boulevard, Garden Grove, CA 92840
Phone Number:
Location: United States > California > Orange County > Garden Grove
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Garden Grove
#9 Family Hotel in Garden Grove
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Garden Grove - Anaheim South Hotel 3.5*
Number of rooms: 285
Official Description (provided by the hotel):
Step outside and enjoy the nearby attractions. The Sheraton Garden Grove is only 1.5 miles away from the laughs and screams at Disneyland, and the variety of shops at Downtown Disney. ... more   less 
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Also Known As:
Sheraton Garden Grove - Anaheim South Hotel Orange County, CA

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