Its unfortunate that a hotel liked by so many have became poor at customer service, even with their top tiered, Platinum members. I prefer the top floor, bed type almost matters least.
I called the hotel about 4 hours before checking in at 8:00 PM one night in February. I was told that there's a room for me, on the top floor, with two beds. I was by myself on business and didn't mind the bed type but it is crucial to be on the top floor.
I was happy at first after the woman over the phone assured me there's a room for me.
Too good to be true.
Once showed up at the hotel, another women at front desk (possible the same one answered the phone) told me it wasn't possible. The room either wasn't assigned to me or was unavailable to begin with.
So why would someone at front desk make such a promise?
I am sitting here in my room on lovely 5th floor (instead of 7th), hearing running and footsteps above me is just "great!"
Thank you, you individually owned hotel, but carries the Sheraton name. You have managed to screwed an unsuspecting top-tiered, Platinum member again!
- Official Description (provided by the hotel):
- Step outside and enjoy the nearby attractions. The Sheraton Garden Grove is only 1.5 miles away from the laughs and screams at Disneyland, and the variety of shops at Downtown Disney. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, BookIt.com, Starwood, Orbitz, Priceline, HotelTravel.com, Cheap Tickets and Hotels.com so you can book your Sheraton Garden Grove - Anaheim South Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Garden Grove - Anaheim South Hotel Orange County, CA