This rating is more of a reflection of the IHG brand rather than this individual hotel, however i did experience an unpleasant stay at the Crowne Plaza Fullerton. I was traveling for business and since I am a Priority Club member I chose the Crowne Plaza in Fullerton for my stay.

It was approximately 3:00AM and the fire alarm began to sound. After a couple of minutes and the alarm still going, i decided to evacuate my room. I proceeded to exit the building and after about 15 minutes we were advised of it being a false alarm and could return to our rooms. At this point i am pretty much awake but do my best to fall back asleep. I couldnt have been asleep for more than 30 minutes and what do you know the fire alarm begins to go back off! I complained the next morning to an employee on duty and they were very appologetic but were unwilling to compensate me in any way for all of the inconveniences and poor sleep.

I decided i would address the issue with corporate after my trip and figured surely they would provide some sort of customer support to their loyal Priority Club members. I wrote an email explaining the situation and never received even a reply. I then proceeded to send 2 follow emails both of which i have yet to receive any sort of response or acknowledgment of the situation. I have got to say this has got to be one of the worst experiences i have EVER had with customer service. To be completely ignored which i find to be blatantly disrespectful and is why i decided to write this review and make my experience public. I will certainly be exploring other options for my future business endeavors.

My husbands friends were all looking for a hotel room in Anaheim since we were attending the Marine Corps Ball at Disneyland and they all split up and chose several different hotels. We stayed at this hotel rather than paying $50 more for a hotel 3 miles away. I gotta say when I pulled up I was not expecting it to look so sad looking but when we git inside and saw our room we were very impressed. It did in fact look like the website. We got a King non smoking room with breakfast included. The room was so clean and smelled great. The sheets were perfectly white and the bathroom was impressive too. Attention to detail definitely came to mind. We even ordered room service, the food... oh my goodness.. was better than most restaurants. We ordered a bottle of wine and it came with a beautiful set out flowers. I was so happy with everything and so was my husband. I would have stayed the night again just out of pure comfort but we have to return to reality. The only down fall I saw while I was there was the restaurant down stairs called RED. My husnand and I saw a married couple walk in with two children ages 1 and 3. They askes for a high chair and the lady said they didnt have any. I felt so bad for them they didnt enjoy their meals because they kept having to sit the children in the extra large adult seats. So if you have kids and are eating breakfast at the hotel be prepared. All in all the hotel itself.. 2 thumbs up!!

Hotel was good value for the money. The beds were awesome. Rooms were a good size and were clean with all the necessary amenities. Property area seemed a bit unkept, but it was the week-end. Just a note to Disneyland travellers....the shuttle goes to the park at 9:00AM and comes back at 10:00PM. The drive to the park is about 20 minutes and parking is $15 per day. The drive can be a bit confusing after dark.

I got married in Fullerton and had a block of rooms reserved at the Crowne Plaza Fullerton for our wedding guests, as well as the bridal party. The sales manager Silvia was very easy to work with and extremely accommodating. The hotel is very nice, clean, and well-appointed with a beautiful courtyard that features a gazebo and pool/hot tub. There's also a bar/grill that we kept open late for a post-wedding place to gather. We hosted a Sunday brunch in one of the hotel's ballrooms -- a really nicely set-up buffet with breakfast, juice, coffee, etc. The staff of the hotel was very helpful and friendly, and they even arranged a free shuttle to and from our wedding venue. The only drawback of this place is that it's right beside the freeway, so there's quite a bit of noise when you're outside. But inside it's quiet and lovely. A great place to stay if you find yourself in Fullerton.