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“Great location but customer service is awful!” 2 of 5 stars
Review of Howard Johnson Inn Fullerton Hotel And Conference Center

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Howard Johnson Inn Fullerton Hotel And Conference Center
3.0 of 5 Hotel   |   222 West Houston Avenue, Fullerton, CA 92832   |  
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Ranked #6 of 10 Hotels in Fullerton
1 review
“Great location but customer service is awful!”
2 of 5 stars Reviewed October 8, 2012

The hotel location and price was very good. The front desk staff is not the most helpful. I had several issues with my room keys. The staff did not seem to care about guests' complaints. I would not recommend this hotel based on the poor customer service!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffersonKim, Manager at Howard Johnson Inn Fullerton Hotel And Conference Center, responded to this review, October 15, 2012
Thank you for your review! I have posted a video response on our main website under the "Reviews" section.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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513 reviews from our community

Traveler rating
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279
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 7, 2012

We stayed at the Howard Johnson in Fullerton. I had read lots of reviews abt how great this hotel was, but I was very disappointed and I will never stay here again. Our first room had carpet stains something on the bottom of the curtains not sure if it was throw up or powder. The sheets had come off one side of thetown bed and there was a huge stain, kinda looked like blood. I have 3 little ones and I did not want them staying in these conditions . The next day I asked for a different room, the next one smelled like smoke and it was a non smoking room. He finally went a head and put us in the newer rooms, called the tower (this is the building they show in their pictures to advertise). This room was much better and cleaner and no smells. The next day leaving Disneyland we had waited about 45 min for the shuttle, finally I called to find out the shuttle had been in an accident and they wont be picking anyone up for abt another hour. Having 3 little ones tired, this was not going to work. They have 2 shuttles, they could have sent the other one to stay on schedule. Also they don't have a jacuzzi, and their free breakfast was not good! I was not happy with this hotel at all! I stayed here for the price, but never again will I do that again.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffersonKim, Manager at Howard Johnson Inn Fullerton Hotel And Conference Center, responded to this review, October 15, 2012
Thank you for your review! I have posted a video response on our main website under the "Reviews" section.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux Falls
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 7, 2012

Reservation was last minute while driving from San Diego. Price was right. Staff was friendly and prompt. Hotel generally has no bar but a wedding was being held there and bar was opened for it so we were able to enjoy a glass of wine. Hotel needs major facelift. Room was clean. Breakfast was bad. Tasteless.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffersonKim, Manager at Howard Johnson Inn Fullerton Hotel And Conference Center, responded to this review, October 15, 2012
Thank you for your review! I have posted a video response on our main website under the "Reviews" section.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 7, 2012

My family and I stayed in this hotel for 3 nights .

The rooms were OK for the price, I guess but the resturant was really bad. It has no menu, only 4 or 5 choice which were either stirred fried chicken or beef for dinner.
Then all of a sudden, the resturant closed for business on the night our family came back late from Disneyland and we thought we could tolerate a meal at the place. Lucky it was opened up again the next morning for breakfast.

Talking about breakfast, not to mention it only had limited choices but there was no milk for the coffee . They let us use coffee creamer .

However, the staff there were friendly .

BTW, apart from the bad points, there are good points as well . I'd like to mention that staff at receptionist counter were nice and helpful and also the the hotel has 4 washing machines and dryers available which made life a bit easier

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CLIO
1 review
3 of 5 stars Reviewed October 6, 2012

We needed a place to stay near our daughter's place for a few days. This was the closest. The room itself needed upgrades: sheer curtain had a huge hole; bathroom faucet leaked, air condition/heat unit noisy; old tv. Housekeeping: needed better vaccuming...ran out of tissues, not enough towels

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Templeton, California
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 5, 2012

We arrived with a large group for a trip to Knotts Berry Farm......courteous check in and our rooms were all as we had requested, including 2 handicap rooms.....which was great as 1/2 of the times we request these kinds of rooms, we don't get them....there were no refrigerators in the rooms, you could request one for an additional $10 though....fair enough I guess. No microwave either, but there was one available to use down by the front desk...This hotel was nothing fancy but comfortable and fairly clean...it served its purpose....pool area was awesome, nice cabana's to use for free.....nice gift shop that our group spent much time in:)....there was also a breakfast bar available that was "ok", nothing fancy, but good.....it does cost extra though....

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
53 reviews 53 reviews
52 hotel reviews
Reviews in 41 cities Reviews in 41 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed October 4, 2012

I stayed one night at this hotel. I would not stay again. I was in town on business and the people who brought me to Fullerton recommended the place. I have been back to Fullerton since and stayed at other, much better properties, for about $10.00 more per night, which I feel was worth the additional expense. If you are on a tight budget and can’t afford other options, than I think this place will work – it is okay, but strange.

The room was clean, but bare and the furniture / finishes were very basic. Getting to the room from the front desk is a bit of a maze. I believe the hotel caters to tour groups from Asia, which I think accounts for some of the strangeness of the property (to an American). I found the hotel décor in the lobby to be over top and rather tacky when you compare it to the hotel rooms. I also felt the location of the hotel itself a bit of a challenge – it is tucked behind a small strip mall. The pool looked great! I did eat breakfast at the buffet. The food was fine but the seating was not comfortable.

Nothing bad transpired during my visit, I just felt out of place and I know there are other options that I find more comfortable.

  • Stayed June 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Inn Fullerton Hotel And Conference Center

Address: 222 West Houston Avenue, Fullerton, CA 92832
Phone Number:
Location: United States > California > Orange County > Fullerton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 Hotels in Fullerton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Howard Johnson Inn Fullerton Hotel And Conference Center 3*
Number of rooms: 289
Reservation Options:
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Also Known As:
Howard Johnson Inn Fullerton Hotel And Fullerton
Wyndham Anaheim Park Hotel
Fullerton Wyndham
Hotel Anaheim Park
Howard Johnson Inn Fullerton Hotel And Conference Center CA - Orange County

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