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“Great Customer Service” 4 of 5 stars
Review of SpringHill Suites Fresno

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SpringHill Suites Fresno
3.0 of 5 Hotel   |   6844 North Fresno Street, Fresno, CA 93710   |  
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Ranked #7 of 65 Hotels in Fresno
Certificate of Excellence 2014
San Jose, California
1 review
“Great Customer Service”
4 of 5 stars Reviewed June 19, 2014

Stayed here for a family event in town, and will definitely stay again. Clean rooms, great location and a good value.
A shout-out to Matt, who went above and beyond in returning my daughter's pillow that was inadvertently left behind-- thanks !!

Stayed June 2014, traveled with family
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119 reviews from our community

Traveler rating
    63
    35
    14
    4
    3
See reviews for
43
16
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38
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Vacaville, California
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 17, 2014

We stayed in 2 rooms on the first level. The rooms were nicely appointed and very quiet. The hotel staff was more than helpful. The Spa was great. The pool was also very nice. The hotel was full for the two nights that we stayed but you would never know it by the noise level. It was quiet and nice. The breakfast was very good. I needed just a glass of water and the person working there on Saturday went out of her way to get me a glass with ice and brought it to my table. I needed directions to a local toy store on Saturday, Chad was on duty and he gave me the map with the route marked so that I could go without getting lost. The amount of staff was great and all of our needs were met very nicely.

Room Tip: Ask for a quiet room and they will do their best to help you.
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Green Features: I do believe that it is OK to use the same towels twice and that the bed doesn't need to be changed daily. We left a note to the Housekeepping staff and they just made the bed as we wished.
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McCamey, General Manager at SpringHill Suites Fresno, responded to this review, June 19, 2014
Dear lanismom,

It was a pleasure to read your review. I appreciate you sharing your enjoyable experience with other travelers. The staff will be absolutely thrilled to see the comments you have written about them. It makes me happy to see our guests satisfied so I appreciate for taking the time to review our hotel.
Thank you so much for choosing the SpringHill Suites in Fresno and I hope you will stay with us again on your next visit to the area.

Thank you,
Amy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 8, 2014

Stayed here on our way to Kings Canyon National Park. The rooms are spacious and clean with a a comfortable bed. The bathrooms are kept clean and looking new. The main thing that stood out however was the friendliness of the staff. They seem to be genuinely concerned for your comfort and try and make sure everything is to your liking.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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McCamey, General Manager at SpringHill Suites Fresno, responded to this review, June 10, 2014
Dear Hari R,

I am so pleased to hear that you enjoyed your stay and the staff was friendly. We have a great team at the Fresno SpringHill Suites and it means so much to hear it from a guest! Thank you for taking the time to review the hotel. I hope you enjoyed your trip to Kings Canyon - what a wonderful time of year to visit. Safe Travels and hope to see you again soon.

Thank you,
Amy
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San Jose, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 14, 2014

Loved my stay!!! Everyone so helpful and friendly. Room was spic and span. Suite is big and roomy. Breakfast was so different than what most hotels offer. There were even fresh strawberries & cantelope... havarti cheese was unique never have I been offered that when I travel. Great place. Great rest. Great food. Great service. Definitely recommend!

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. George, Utah
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 21, 2014

Stayed one night for a concert in town and was pleased with the living area and kitchen set up, the only thing I would recommend is changing the way the t.v. is set up. I didn't understand why it was so far away from the beds. Breakfast was great, large bathroom , friendly staff and very clean place! Definitely would stay again !

  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minden, Nevada
Top Contributor
154 reviews 154 reviews
63 hotel reviews
Reviews in 64 cities Reviews in 64 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed April 10, 2014

We stayed here for 3 nights on a business trip. Robert checked us in and was great. He made us feel very welcome and made sure that we knew where everything was. The room is very spacious and has everything you need to make you feel comfortable and at home. The bed was amazing. Robert always acknowledged us when we came through the lobby. Robert and May were very helpful when we asked for restaurants in the area. We appreciated their help and knowledge of the area. They are an asset to this hotel. We would definitely stay here again when we are in the area.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 9, 2014

A few friends stayed for one night here. It was a very nice hotel. Staff was friendly and had no issues with check in or out. Room was also nice and clean. We stayed in a room with two double beds with a pull out bed from the couch. There was plenty of room for everyone. The tv was in an awkward position but not a huge deal. Breakfast was complimentary and was not the greatest breakfast I've had at a hotel but was overall good and a decent selection. No complaints with anything here, about what you would expect from a springhill suites.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Fresno

Address: 6844 North Fresno Street, Fresno, CA 93710
Location: United States > California > Fresno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Fresno
#9 Family Hotel in Fresno
#12 Business Hotel in Fresno
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Fresno 3*
Number of rooms: 118
Official Description (provided by the hotel):
The stunning new SpringHill Suites Fresno hotel is designed to celebrate travel life. Set near the great skiing and snowboarding at Sierra Summit, and key destinations like Fresno State, Kaiser, St. Agnes Medical Center and Fresno Heart Hospital, stylish suites give you well-defined spaces for recharging, relaxing or connecting, with lots of flexible seating and a pullout sofa. Suites also include plush bedding, free Wi-Fi, and a pantry with mini-fridge, coffee maker and microwave. ... more   less 
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Also Known As:
Springhill Suites Fresno Hotel Fresno
Fresno Springhill Suites

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