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“Pleasant surprise” 5 of 5 stars
Review of Piccadilly Inn Airport

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Piccadilly Inn Airport
3.0 of 5 Hotel   |   5115 East Mckinley Ave., Fresno, CA 93727   |  
Hotel amenities
Ranked #18 of 64 Hotels in Fresno
Palestine, Texas
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
19 helpful votes 19 helpful votes
“Pleasant surprise”
5 of 5 stars Reviewed July 8, 2012 via mobile

Older property with great access to the airport. Shuttle available for guests. Beautiful pool and landscaping. Rooms are rather standard but very comfortable. Even had a small refrigerator. Upstairs rooms an issue - no elevator. Staff is friendly. Both restaurants are excellent. Food is fresh and not loaded with salt. We would stay there again for sure. Only negative is that the roof looked in disrepair and needs attention. Safe parking lot area.

Stayed July 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Piccadilly Inn Airport, responded to this review, July 13, 2012
Thank you for your positive response. GREAT NEWS! Our roof is being currently being replaced. The obvious eyesore to our property will now be the precursor to many anticipated improvements to keep our property serving our guests at the highest level. With room upgrades to follow the Piccadilly Inn Airport will continue to offer our guests their "home away from home" experience as we have for over 40 years. We welcome each and every guest response in order to better improve our hotel. Thanks again!
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125 reviews from our community

Traveler rating
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    15
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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  • German first
  • Japanese first
  • Spanish first
  • Any
English first
San Jose, California
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 23, 2012

I loved this hotel. My sister and I both agree it is a special place. Yes, the hotel needs a makeover and is a bit worn at the edges. But the rooms are spacious, clean and comfortable. The maid came every day and really cleaned the room, even mopped the floor! One gal even came back into our room and cleaned up coffee that was spilled when the coffee machine fell over (our fault too!) Every staff person there seemed genuinely happy to work there and always had something nice to say. Sunny in the dining room has been there 30 years and was terrific. Sean the restaurant manager and airport shuttle driver was also excellent.
FYI, if you are traveling by Amtrak, they will come to the station and pick you up at no cost. They did for us. We booked through hotwire and got a great rate. Just enter Fresno Airport.

Room Tip: rooms away from pool
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paul H, General Manager at Piccadilly Inn Airport, responded to this review, August 20, 2012
Thank you for your thoughtful response. To date we are working hard to improve many aspect of the hotel. We are currently installing a much needed new roof and will be undergoing many other changes in the next several months. Piccadilly Inn Airport has been serving our guests for over 40 years and our staff is fully committed to our guest's satisfaction.
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slo life
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed June 10, 2012

Very outdated rooms!A/C non existent in hallways.Outdated carpet,paint,etc.In my room,when one would walk across the room,the entertainment center would rattle,annoying!

Room Tip: Don't stay here, you'll be very disappointed!
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  • Stayed May 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Piccadilly Inn Airport, responded to this review, June 22, 2012
Our rooms are mainatained at a very high level. We are in the process of making improvement to rooms that includes flat sceen televisions, mattresses, and Iphone docking clocks. In the mean time our guests recieve very clean and spacious rooms at a very reasonable price. We appreciate any and all feedback and continue to strive to meet all of our guest's expectations.
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Toronto, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 30, 2012

Friendly staff, sparkling clean rooms and proximity to the Airport are few of the many good features of this hotel. The staff is very nice, helpful and service is excellent.

Stayed April 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul H, General Manager at Piccadilly Inn Airport, responded to this review, May 22, 2012
Thank you for your kind review. Our team has been working tirelessly to improve the service and performance of our hotel. We are planning to make new and exciting improvements to the property in the near future to further enhance our guest's experience.
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Port Huron, Michigan
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 30, 2012

Very best hotel in Fresno! The staff,service,food is GREAT! The rooms are very clean and well maintained!

  • Stayed May 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul H, General Manager at Piccadilly Inn Airport, responded to this review, May 22, 2012
Thank you for your great review. It is always great to hear that our efforts & hard work is improving our guest's experience. We expect to make new and exciting improvements to the property in the near future to further enhance our guests stay.
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Chicago, Illinois
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed March 10, 2012

I stayed here three nights, ostensibly for a conference but involving some business travel as well -- and so used it as a base. From that perspective, it's OK as the location is quite good (close to airport -- as one might expect -- and also quite well placed in terms of the California central valley).

As other reviewers have pointed out, the Piccadilly Inn Airport does need some major overhauling/refurbishment. The interior is just looking tired. Still, there are some nice touches. The fresh flowers in the foyer were appreciated, as was the action of housecleaning staff turning on welcoming lights for me on my return from a long day. Front desk staff were accommodating, helpful and friendly. It was a nice ambience, and that can be hard to achieve, especially when I have encountered my fair share of sullen, bored and indifferent desk clerks.

The restaurant is quite good -- especially the friendliness of the service, but you may want to avoid the pasta dishes, which are not particularly tasty and, on four occasions (two from my own experience, two noted from my conference colleagues) the pasta was dry and unappetizing.

I did have a rather unfortunate experience at the hotel: on one of the evenings when dining in the hotel I found that I was the only person in the restaurant (including, it seems, the waiting staff). A random homeless person wandered in to the restaurant and approached my table. I was so surprised that I just looked at him, speechless. "You don't speak English, do you?" he mumbled, before coming closer to the table. At that point, one of the waiters (finally) appeared and assisted the homeless person to the restaurant (and hotel) exit. Although the waitstaff apologized profusely, it was an unsettling experience that should not have happened.

The room itself, as indicated above, was dated but comfortable and clean enough. There was a fridge, but no microwave. On asking the front desk, I was informed that one has to request in advance a "room with a microwave" -- so they do exist, one just has to ask for it at the time of booking.

Room Tip: Ask for a room with a microwave.
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  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul H, General Manager at Piccadilly Inn Airport, responded to this review, May 22, 2012
I'm sorry to hear of the problems you encountered while a guest at our hotel. You're input is valuable to us and steps have been taken to remedy our shortcomings. We have added a new restaurant management and additional layers of security(including cameras) and are developing capital improvements that will improve our hotel to meet the expectations of all of our valued guests.
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Sioux Falls, South Dakota
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 9, 2012

This place needs a major overhaul/investment to bring it up to date - and then it would be fine. The hot water took forever to arrive at my room; the toilet needed a cheering section to flush; and the coffeemaker/outlet shut off mid-brew. Now for the good: the meal that arrived from room service was dleicious and fairly priced .

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul H, General Manager at Piccadilly Inn Airport, responded to this review, May 22, 2012
Thank you for your valuable input. As a Flagship property of the greater Fresno area our property has served proudly for many years and is in transition that will include property improvements to accommodate the expectations of our guests. We will continue to strive to make Piccadilly Airport the most rewarding place to stay while in Fresno.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Piccadilly Inn Airport

Address: 5115 East Mckinley Ave., Fresno, CA 93727
Location: United States > California > Fresno
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Fresno
Price Range (Based on Average Rates): $
Hotel Class:3 star — Piccadilly Inn Airport 3*
Number of rooms: 185
Reservation Options:
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Also Known As:
Piccadilly Inn Airport Hotel Fresno
Piccadilly Hotel Fresno
Piccadilly Hotel Airport

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