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“Great customer service” 5 of 5 stars
Review of Comfort Suites Fresno RiverPark

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Comfort Suites Fresno RiverPark
2.5 of 5 Hotel   |   102 East Herndon Avenue, Fresno, CA 93720   |  
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Choice Privileges Points
Ranked #4 of 64 Hotels in Fresno
Sacramento, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Great customer service”
5 of 5 stars Reviewed July 8, 2014

We stayed for a night while passing through Fresno and chose the hotel based on the location, cost, and trip advisor reviews. The Riverpark area is near freeways, and the hotel sits at the edge of a major shopping mall with restaurants, upscale shopping, and box stores (it backs to Costco) within a mile. We were pleasantly surprised by the great staff -- from chatting during the complementary happy hour to helping us find an open store (Costco, Target, Walmart) when we discovered our daughter forgot to pack her swimsuit -- they were friendly and helpful.
Breakfast is what you would expect from the Comfort chain and the room was nicely appointed and clean. We had a room at the back, which was quiet. The pool is indoor and small -- great for cooling off the kids after a long car ride. The room had shutters, but not blackout shades, which would have been nice since the parking lot behind the hotel was lit up all night.
Overall, exactly what we were looking for -- a pleasant overnight with wonderful staff.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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142 reviews from our community

Traveler rating
    94
    24
    14
    7
    3
See reviews for
33
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Oakville, Canada
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 6, 2014

I stayed with my wife after we got married for 2 nights stay during April 2014 and I've got to tell you It was beautiful!!
Very Clean and comfortable stay. AWESOME Bedding, Perfect location, good breakfast, Nice staff and Feels like 5 starts hotel.

I'm definitely coming back again!!!!!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pleasant Grove, CA
Top Contributor
57 reviews 57 reviews
16 hotel reviews
Reviews in 39 cities Reviews in 39 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 5, 2014

Check-in and check-out were easy and fast with no issues. Receptionist was friendly and welcoming. Room was well appointed and clean. It's not located in the greatest neighborhood, but I wouldn't consider it a bad neighborhood. It was very comfortable. There was road noise, but it wasn't terrible. Bathroom area was nice and fully functional. Towels were just so-so. The free breakfast was fresh, tasty and well-maintained. For the price paid, this is a wonderful hotel and a great option in the Fresno area.

Stayed July 2014
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Burgas, Bulgaria
Top Contributor
58 reviews 58 reviews
47 hotel reviews
Reviews in 37 cities Reviews in 37 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed July 5, 2014

The hotel is located on the outskirts of Fresno near a number of eateries and a mall. The room itself was very clean and restful. The breakfast was standard Comfort Suites fayre. On the Saturday all guests were invited for a free drink in the bar, which was a nice touch.

We went for a quick break to Fresno, mainly to spend time in the pool and jacuzzi, whilst we were living in Carmel CA. We picked this hotel due to the spa facilities and because I obtained a good rate, as a Gold card Choice Privileges holder. On the day we arrived (a Saturday) there was a problem with the pool and they closed it down. We were told it would be only for a few hours but it was for the whole of the trip. I complained to the Receptionist, who dealt with the matter in a most professional way. Even-though we went specifically for the spa facilities, her response was so good, it made the trip worth it.

I like the Comfort Suites Brand and this hotel has very good and responsive staff.

Recommended.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Redding, California
1 review
5 of 5 stars Reviewed June 30, 2014

Stayed with Tenea (Sales Manager) and the great staff at the Comfort Suites Fresno RiverPark. This was one of the best hotel stays we have ever had. The staff was attentive and met all our needs. Always had a smile and greeted everyone that walked thru the doors.

1. Room was clean, large, and appointed well.
2. Direct TV with 50+ stations with all HBO and Cinemax Stations.
3. Breakfast and evening reception with snacks, Wine and Beer.
4. Computers for printing in Lobby. When I needed to print something for work they made computers available and allowed me to print contracts i needed.
5. We were able to walk each evening to local shopping. Kohls, Costco, Bestbuy, Macys, all walking distance away, and the walk doubled as an evening workout! :)
6. Housekeeping was courteous to me working in the room during the day and made sure they accommodated me and worked around what I was doing. Friendly and courteous!
7. Workout room had 4 different machines and enough room to feel comfortable, even an open area for stretching and body-weight exercise.
8. Manager was always gracious, with a smile and asking to serve as needed.

Highly recommend this hotel and will stay again in the future.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fresno
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 18, 2014

Needed a quick stay and found this to be the best place. The staff is courteous and attentive.. Rooms are clean, modern, and free of defects.. Was able to check in late, and without a problem..
Breakfast selection was awesome, but while it was busy, it seemed staff was hurried to getting the food out, so I wasn't that great.

Pool and spa are indoors.. Very good for a swim!

Room Tip: Any room is good, noise isn't a problem.
See more room tips
  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walnut Grove, California
Top Contributor
83 reviews 83 reviews
29 hotel reviews
Reviews in 57 cities Reviews in 57 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed June 5, 2014

Fully renovated lobby and rooms. This is a great comfortable spot. Large spacious rooms with comfortable beds.
Manager reception weekdays at 6. Beer and wine with little yummies.
When here for the night this is my preferred spot.
I have been here several times and they are consistently excellent.

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Fresno RiverPark

Address: 102 East Herndon Avenue, Fresno, CA 93720
Phone Number:
Location: United States > California > Fresno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Fresno
#7 Family Hotel in Fresno
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Fresno RiverPark 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
The Comfort Suites Fresno River Park is located next to Costco near the River Park Shopping Center in the heart of the medical community off Highway 41. Hotel amenities include a full hot breakfast buffet, evening Manager's Reception (Happy Hour)with beer, wine and appetizers (Mon-Thur), Indoor heated pool and whirlpool, fitness center with weight machine, high speed internet, and new 32" flat screen TVs. Nearby attractions include Fresno State Bulldogs, Save Mart Center, Grizzlies Stadium, Yosemite National Park, and Yosemite International Airport. ... more   less 
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Also Known As:
Comfort Hotel Fresno
Comfort Suites Fresno
Fresno Comfort Suites

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