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“Perfect, clean, comfortable” 5 of 5 stars
Review of Comfort Suites Fresno RiverPark

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Comfort Suites Fresno RiverPark
2.5 of 5 Hotel   |   102 East Herndon Avenue, Fresno, CA 93720   |  
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Ranked #5 of 65 hotels in Fresno
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
“Perfect, clean, comfortable”
5 of 5 stars Reviewed July 18, 2013 via mobile

Some vital things make a great stay, nice bed, clean bathroom, and overall cleanliness. This place had all that and more. Yea they were doing some renovations but no big deal or bother to us. Upon arrival they were having a business happy hour so we got a beer and nachos for free. Breakfast had eggs and bacon, it was very delicious. Overall great stay and I would absolutely stay again.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGM, Guest Relations Manager at Comfort Suites Fresno RiverPark, responded to this review, September 2, 2013
Dear Jmstch14,

We just wanted to take a second and thank you for your review of our property. We are glad that you enjoyed your stay with us and were able to take advantage of the amenities we have here for our guests. The full hot breakfast we offer is one of the many amenities we take pride in, so we are glad that you enjoyed it. The manager’s reception was something new to our property that we are proud to say has been quite popular and successful. We wanted to give our guests something a bit extra that they may not get to enjoy at many comparable properties. Here at Comfort Suites Riverpark, we are all about finding new ways to make our guests’ stay more enjoyable. As such, we are elated that the manager’s reception is such a hit with our guests and welcome any comments or suggestions on how we can further make any future stays more enjoyable. Thank you again for your feedback. We look forward to making any future stays you spend with us enjoyable ones as well.

Respectfully,

Paul J. Williams
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134 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 13, 2013 via mobile

A horrible, disgusting hotel. It is a night mare. Bloodstains in the bed sheets, hairs clogging tub drain, urine on the toilet seats, just a complete mess. Very insafe as some rooms are able to open with others keys. The pool doors are locked using screwdrivera. Just awful. The pool was full of peculiar hairs and lacked so much chlorine, i could not see my feet in less than 6 inches of water. Do not stay here. Go to homewood suites, piccadilly inn, university square, or springhill suites instead.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGM, Guest Relations Manager at Comfort Suites Fresno RiverPark, responded to this review, July 13, 2013
Dear Kswag999,

We at Comfort Suites Riverpark appreciate you taking the time to leave us a review. Your feedback is very important to us and helps us grow as a hotel. We are very sorry to hear about issues that made your stay with us an unenjoyable one. We can assure you these issues are not a common occurrence. As such, we would appreciate it if you could contact us at 559-435-5650, so that we may better understand and cooperate to resolve each of the issues you brought to our attention. Again, thank you for your time and consideration in this matter. We look forward to hearing from you soon.

Respectfully,

Paul J. Williams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Citrus Heights, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 29, 2013

My husband and I have stayed in many Comfort Suites throughout the US due to our work. I have stayed at numerous Comfort Suites. I can say that this Comfort Suites was the BEST ever. We had Excellent service from the staff. Our room was outstanding and the bed was so comfortable. We were able to meet the owner of the hotel. He was wonderful. He truly cared about our stay and how comfortable we were. We will always stay at this hotel when we are in Fresno. This Comfort Suites truly gets a "10".

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGM, Guest Relations Manager at Comfort Suites Fresno RiverPark, responded to this review, September 2, 2013
Dear Julie B,

We are truly delighted that you enjoyed your stay at our property and want to thank you for your very kind words. Being able to personally meet the hotel guests is very important to our owner. He truly cares about guest happiness and how comfortable they are. Manager’s reception affords him the opportunity to interact with the guests on a personal level and get the true raw feedback that you might not always get on websites or comment cards. That’s why here at Comfort Suites Riverpark, we make guest satisfaction our personal business and are truly actively involved in it. We are happy to hear that you are planning to stay with us on all your future visits to Fresno. We invite you to let us know any way we can make your future stays more enjoyable. I will conclude by simply stating, thank you for staying with us and we are looking forward to many more opportunities to serve you.

Respectfully,

Paul J. Williams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 28, 2013

Centrally located hotel, updated rooms & linens, clean, indoor pool away from the scorching Fresno heat, manager reception, morning breakfast but it's the staff that sets this apart from the others. Thank you Michelle for the late checkout, accommodating my schedule, and the recommendation for QueenBee nails. The place to stay when you find yourself in Fresno.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGM, Guest Relations Manager at Comfort Suites Fresno RiverPark, responded to this review, July 15, 2013
Dear Dawn K,

We are delighted that you enjoyed your stay with us and appreciate you taking the time to leave us a great review. I am glad that Michelle was able to accommodate you and provide the 5 star customer service that we’ve come to know from her. Here at Comfort Suites Riverpark we want each guest to feel as at home while in Fresno as we do. As such, we only recommend businesses that we have personally been to and would visit again. Thank you again for your feedback. We look forward to the opportunity to provide you with excellent customer service and comfortable accommodations in the future.

Respectfully,

Paul J. Williams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2013

Staff is amazing and very attentive. Everyone always had smiles and were extremely helpful. I did not get the names of everyone but I do remember Paul who saved me from my crazy schedule.

Close to the Freeway, Costco, the Mall, and restaurants.

Thank you

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGM, Guest Relations Manager at Comfort Suites Fresno RiverPark, responded to this review, September 7, 2013
Dear onetravelersthoughts,

Thank you for your 5 star review of our property. We are glad that you enjoyed your stay with us. It is always a treat for me to be able to respond to a guest that I have personally been able to help. Customer Service and guest satisfaction is the main goal of our staff. I am lucky to be able to work with such a great group of people, who genuinely enjoy making our guests’ stay enjoyable. It is that genuine feeling that comes out in our actions and in our smiles. Once again thank you for taking the time to leave us your feedback and share your experience with us. We look forward to the opportunity to make any future stays just as enjoyable.

Respectfully,

Paul J. Williams
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walnut Grove, California
Top Contributor
80 reviews 80 reviews
26 hotel reviews
Reviews in 56 cities Reviews in 56 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed June 6, 2013 via mobile

Here's a spot to rest relax and feel very comfortable. Large spacious rooms with newly renovated features. Six o'clock reception with a very fine and knowledgeable manager makes this a great stay. Pool and being close to multiple amenities puts this hotel at the top of my list for Fresno

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lodi, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 30, 2013

My sister, her 4 children and I spent 2 nights at this hotel while on a trip to Sequoia and Kings Canyon National parks. The hotel was in the process of getting a little TLC with new paint but the room was clean comfortable. The staff was outstanding, especially Mike. Breakfast was excellent. I would reccomend this hotel and would stay there again the next time I need to be in Fresno.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGM, General Manager at Comfort Suites Fresno RiverPark, responded to this review, June 1, 2013
Dear Tracie G,

I want to thank you for the great review!! Mike greatly appreciates you appreciating his services. He has been with the hotel ever since it opened.

Thank you for your stay. We look forward to serving you again.


Comfort Suites Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Fresno RiverPark

Address: 102 East Herndon Avenue, Fresno, CA 93720
Phone Number:
Location: United States > California > Fresno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Fresno
#7 Family Hotel in Fresno
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Fresno RiverPark 2.5*
Official Description (provided by the hotel):
The Comfort Suites Fresno River Park is located next to Costco near the River Park Shopping Center in the heart of the medical community off Highway 41. Hotel amenities include a full hot breakfast buffet, evening Manager's Reception (Happy Hour)with beer, wine and appetizers (Mon-Thur), Indoor heated pool and whirlpool, fitness center with weight machine, high speed internet, and new 32" flat screen TVs. Nearby attractions include Fresno State Bulldogs, Save Mart Center, Grizzlies Stadium, Yosemite National Park, and Yosemite International Airport. ... more   less 
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Also Known As:
Comfort Hotel Fresno
Comfort Suites Fresno
Fresno Comfort Suites

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