We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Older Hotel - Semi Stinky” 2 of 5 stars
Review of Comfort Suites Fresno RiverPark

Save Saved
You added Comfort Suites Fresno RiverPark to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Comfort Suites Fresno RiverPark
2.5 of 5 Hotel   |   102 East Herndon Avenue, Fresno, CA 93720   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #4 of 65 hotels in Fresno
Redmond, Oregon
Top Contributor
88 reviews 88 reviews
55 hotel reviews
Reviews in 42 cities Reviews in 42 cities
43 helpful votes 43 helpful votes
“Older Hotel - Semi Stinky”
2 of 5 stars Reviewed March 13, 2013

This place is one of the older hotels in Fresno and a bit smelly. We asked for a room on the quiet side. She told us "Because all the
rooms have double pane windows road noise is not a factor." Baloney !! As I write this review the
road noise outside is deafening. Listen check in staff: If the prepaying customer asks for a room
on the quiet side GIVE IT TO THEM !! It's a Tuesday night, the hotel is torn up with remodeling and
you're not that full. If this is a Fresno #1 on Tripadvisor, I'd hate to see a poorly rated hotel.

The breakfast consisted of powdered eggs and link sausage, cold cereal or a make your own waffle.
The store bought yogurt was probably the best part of the meal.
Stay somewhere else.
Thanx for your time.

Room Tip: If you request the top floor on the quiet side DO NOT let them talk you into anything else. When y...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGM, General Manager at Comfort Suites Fresno RiverPark, responded to this review, March 15, 2013
Hi Longball44,

I want to thank you for your the review. Im sorry that you were not pleased with your experience. I looked into the situation and found out that your reservation did not have a special request of being placed in a certain part of the hotel. When you arrived the guest service agent did mention to you that she would be willing to place you in the area that you wanted but there was no availability at the time. I understand that you felt we were not "full" but due to renovations many rooms were not part of our inventory. As far as breakfast, we are part of choice hotels and we follow guidelines to make sure the quality is maintained.

I hope you give us an oppurtunity to make it up to you the next time you come to Fresno. If you would like to discuss this in further detail please call 559-435-5650.

Comfort Suites Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

127 people have reviewed this hotel

Traveler rating
    86
    21
    10
    7
    3
See reviews for
28
22
4
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Georgetown, California
Senior Contributor
46 reviews 46 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed February 6, 2013

Anyone giving this hotel anything less than 4 or 5 has to be out of their mind.

Let me correct Dorvin S. The lobby was spotless, the receptionist friendly and courteos, the room perfectly cared for. I could not find any dirt balls anywhere, but I suspecgt a dirtbag when I hear one!

I got a great price with my affiliation with the Military Officers Association of the United States. The receptionist was so nice after check in and asked several times to be sure and ask her any questions we might have or any concerns.

Our room was perfect. We could not hear a sound from outside and other than people walking and talking as they went to their rooms it was a silent night.

We went out for dinner and didn't return until about 7:50. It was so nice of the Manager to tell us we could have a glass of wine even thought they were closing up the Happy Hour. We really enjoyed our wine and talking to him about philosophy of life etc. It was easy to see that he was compassionate about his role in running the hotel and that evident in carrying over to every other staff member we met.

Breakfast was fine although we sure would have loved to have coffee available in the breakfast room. The real breakfast room was being completely remodeled (3 day project) and it was understandable that there would be some problems associated with that. I remember how our kitchen remodel disrupted our lives.

This has to be the top Choice Hotel we have ever stayed at.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGM, General Manager at Comfort Suites Fresno RiverPark, responded to this review, March 15, 2013
Hello NSGW,

We would like to thank you for your great review. It is always our pleasure to be of service to our awesome guests, and we are even more stoked that you return to us and that we are consistent with our service to you. We appreciate your business tremendously and will continue to strive to make sure that each time you return to us that you are taken care of.

We look forward to your next visit. Thank you again for your excellent review.

Best Regards,

Comfort Suites Fresno RiverPark Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Breda, The Netherlands
1 review
4 of 5 stars Reviewed January 30, 2013

Overall clean and nice. The room was large and the beds verry good. The wine and beer tasting was a verry nice extra. It allows you to meet People when you're traveling for buisness. Front desk was helpful with directions.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGM, Manager at Comfort Suites Fresno RiverPark, responded to this review, January 31, 2013
Hello Jorgen 1984,

Thank you very much for staying with us and for your great review. It is certainly a pleasure to be of service to you during your stay in Fresno. I am happy to hear that we succeeded in making your stay satisfactory and comfortable.

We would absolutely love it if you came back and stayed with us again when you come to the Fresno area. We will definitely continue to provide our brand of service and unique amenities to you and your party.

Have a great day, and thanks again for choosing the Comfort Suites Fresno RiverPark.

Best Regards,

Comfort Suites Fresno RiverPark Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeffreys Bay, South Africa
Top Contributor
90 reviews 90 reviews
38 hotel reviews
Reviews in 40 cities Reviews in 40 cities
74 helpful votes 74 helpful votes
1 of 5 stars Reviewed January 29, 2013

Has to be one of the worst places I have ever booked into. How it is rated number one on trip advisor is a travesty and a mystery The lobby was filthy, receptionist unfriendly and rude, with the bedroom equally dirty. Rugs throughout the lobby, hallways and bedroom stained and extremely dirty with dirt balls in the corners of the bedroom. Bed looked as though it had been slept in, very untidy. Had booked for three days however my wife and I checked right back out, we could not stay there, found cleaner accommodation elsewhere. Would never suggest this place to anyone

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGM, Manager at Comfort Suites Fresno RiverPark, responded to this review, January 30, 2013
Hello Dorvin S,

On behalf of the entire staff and management, I would like to apologize for grossly failing to meet your expectations during your visit to Fresno. I assure you that we do not operate in that way where your room was below cleanliness standards and our service was far from exemplary. Our guests deserve the best wherever they go, especially with us, and I am very sorry that we fell below that mark.

I would love the opportunity to make it up to you somehow. Please feel free to give us a call to discuss how we can be of service to you in the future. Your business is very important to us, and I assure you that I will do all that I can to change your perspective on us. It is important to us that we continue to work hard and succeed in making our guests happy, and I know that if given another chance, we can make the positive difference for you.

Thank you for the time you have taken to write your review. We appreciate you tremendously and are hopeful for another chance to make your stay a good one. Take care.

Kindest Regards,

Everette DeVan
Comfort Suites Fresno RiverPark Management
559-435-5650
888-493-9746
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma!
Top Contributor
107 reviews 107 reviews
83 hotel reviews
Reviews in 64 cities Reviews in 64 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed January 29, 2013

Great Service, front desk was helpful with directions and meal suggestions. Clean hotel, good location. They were doing a manager's reception with free drinks when I arrived. I'd stay here again anytime.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGM, Manager at Comfort Suites Fresno RiverPark, responded to this review, January 29, 2013
Hello YourNextGuest,

We sincerely thank you for your recent stay with us and for your great review. We are very happy to have made your stay pleasant and comfortable for you while you were with us. Great reviews are always shared with the staff as encouragement that we are definitely doing the right things and going the right direction with our service, and we appreciate you taking the time to share your experience.

We look forward to seeing you again soon. In the meantime, take great care, and thank you again for choosing the Comfort Suites Fresno RiverPark.

Best Regards,

Comfort Suites Fresno RiverPark Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cazadero, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 27, 2013

This hotel provides comfortable and clean rooms with very friendly and professional staff. We stayed a week on business and will be back next week, if you have to be away from home it makes a very nice home away from home. As other reviewers commented on the beer and wine reception in the evening is a great way to relax and meet with new people also working away from home. The breakfast service also is worth mentioning as well as the fitness room. Enjoy I can not recommend this hotel highly enough.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGM, Manager at Comfort Suites Fresno RiverPark, responded to this review, January 29, 2013
Hello Richie E,

We would like to thank you for your excellent review and for staing with us during your visit to Fresno. We take great pride and pleasure knowing that we succeeded in providing our brand of service to great guests, and we appreciate the time you have taken to write this review. We will continue to make great strides so that we can continue to provide a great and comfortable product to you and your business or family or friends.

We hope to be of service to you soon. Thakns again for your valuable business as well as your great review. We appreciate you greatly.

Best Regards,

Comfort Suites Fresno RiverPark Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tilburg, The Netherlands
1 review
4 of 5 stars Reviewed January 23, 2013

Very good hotel with very pleasant poeple working at the reception desk. By staying in this hotel for my businesstrip of one week I had a great week in Fresno! Especially the beer and wine every night at the reception! I can recommend Comfort Suites in Fresno for everybody...

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGM, Manager at Comfort Suites Fresno RiverPark, responded to this review, January 24, 2013
Hello Bart E,

We would like to thank you for your wonderful review, and are very happy that you were satisfied with your recent stay at our Comfort Suites. It was indeed our pleasure to be of service to you and look forward to your next stay in the future. It is always encouraging to hear that we are on the right track when it comes to our amenities and our service, and we are grateful for your positive feedback.

We look forward to serving you again soon. Haver a great day.

Sincere Regards,

Comfort Suites Fresno RiverPark Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Comfort Suites Fresno RiverPark? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites Fresno RiverPark

Address: 102 East Herndon Avenue, Fresno, CA 93720
Phone Number:
Location: United States > California > Fresno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Fresno
#7 Family Hotel in Fresno
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Fresno RiverPark 2.5*
Official Description (provided by the hotel):
The Comfort Suites Fresno River Park is located next to Costco near the River Park Shopping Center in the heart of the medical community off Highway 41. Hotel amenities include a full hot breakfast buffet, evening Manager's Reception (Happy Hour)with beer, wine and appetizers (Mon-Thur), Indoor heated pool and whirlpool, fitness center with weight machine, high speed internet, and new 32" flat screen TVs. Nearby attractions include Fresno State Bulldogs, Save Mart Center, Grizzlies Stadium, Yosemite National Park, and Yosemite International Airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Priceline, Expedia, Travelocity, Booking.com, Tingo, BookingOdigeoWL, Despegar.com, Hotels.com, Venere and Otel so you can book your Comfort Suites Fresno RiverPark reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Hotel Fresno
Comfort Suites Fresno
Fresno Comfort Suites

Owners: What's your side of the story?

If you own or manage Comfort Suites Fresno RiverPark, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.