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“Great value at a budget price” 5 of 5 stars
Review of Comfort Suites Fresno RiverPark

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Comfort Suites Fresno RiverPark
2.5 of 5 Hotel   |   102 East Herndon Avenue, Fresno, CA 93720   |  
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Ranked #4 of 64 Hotels in Fresno
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Great value at a budget price”
5 of 5 stars Reviewed September 11, 2012

We stayed at the Comfort Suites in Fresno for one night as we were passing through. We arrived with no booking and wre pleased to be greeted by a very friendly lady on the front desk and there was availability. The reception area was clean and tidy and there was an indoor pool which also looked clean (we didn't swim so cannot comment further on that.). Our room was on the second floor and was very spacious and modern, looked like the room had been refurbished in the last year or so. The room had all the amenities you could need - mini fridge, microwave, coffee maker, tea & coffee, cups etc. and a flat screen TV. The room was very clean (the first thing I always do is open the bed up to make sure sheets are clean and they were). The only thing was the bedspread had something on it, dirty stain on the end of the bed. We just removed the bedspread as there was a clean blanket to use. It didn't affect us and we just mentioned it to the front desk when leaving so they could have it cleaned.
The breakfast in the morning was included and was good. We were happy with the cereal, fruit, boiled eggs, yoghurt, waffles and pastries. There was also bacon and scrambled eggs, coffee and tea etc.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGM, Manager at Comfort Suites Fresno RiverPark, responded to this review, September 14, 2012
Celsiwelsi,

Thank you for your valuable review. We are very glad that you have found our hotel comforting and affordable. Its guests like yourself that keeps us striving to be the best out there.

Please return anytime; we would love to see you and serve you again. Take care and have a great day.

Warmest Regards,

Comfort Suites Fresno RiverPark
Management and Staff
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144 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Turlock, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 22, 2012

We had an issue with the A/C not working in the room when we arrived and the gentleman at the front desk moved us to another room right away. There was also a problem with the dryer and they let us dry our clothes in their commercial dryers. All of the staff was very friendly and tryed very hard to make sure our stay was pleasant. One of the best experiences I have ever had at a hotel.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGM, Manager at Comfort Suites Fresno RiverPark, responded to this review, August 23, 2012
Thank you so much for your valuable review. We certainly appreciate the time you took to write this. We apologize for the things that didn't work or were down during your stay, but am very happy to hear that our staff went above and beyond to make sure your stay went well.

We will take the time to go over the items that were an issue with your stay and fix them immediately. We want to make sure that everything is in working order the next time you come down.

Thank you again for your kind words and your valuable business. We look forward to your next visit to the Fresno area. Take great care.

Kindest Regards,

The Comfort Suites Fresno RiverPark Management
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Whittier, California
1 review
5 of 5 stars Reviewed August 20, 2012

This is our second time staying here and we really enjoy the warm environment. It is very warm and cozy. The entire staff was very accommodating and friendly. The rooms are very clean, bathrooms are nicely kept and housekeeping is quick to provide any ammenities needed. Only one complaint, which is a design issue...the location of the toilet paper is set too far back! This may cause one to twist and pull a muscle which would be very unpleasant for one who is traveling. That of course would be a handyman's job and make this place #1 all the way around. Breakfast is the best in town...waffles, eggs, bacon, toast, coffee, orange juice, cereal, yogurt, fruit, etc....We have made this place our distination for comfort.

Room Tip: Rooms on Costco side are quieter
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGM, Manager at Comfort Suites Fresno RiverPark, responded to this review, August 23, 2012
Thank you very much for your wonderful review. We appreciate your stay and are very happy that were successful in acommodating you during your Fresno visit.

We will definitely look into adjusting the toilet paper roll really soon. Our remodel is set to begin very soon and we are quite excited about whats to come. They will most certainly move that toilet paper roll.

We look forward to serving you again soon. Thank you again for your valuable business and your awesome review. Have a great day.

Warmest Regards,

The Comfort Suites Fresno RiverPark Management
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San Jacinto, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed August 17, 2012

We Have Stayed In This Hotel Twice Now And are returning again This Aug for our third visit. We have family in Modesto and on our return trip to So Calif we stop in Fresno for a night or two as I use to live there and love the area.It is a great location, clean have always asked for a lower floor room and have always gotten it. Staff is wonderful, breakfast is mostly good, yes, eggs are over done but better over done then under done, but they are also overdone in high paid hotels,due to warming trays. Plus we love that it is in walking distance to the Colorado Grill, which serves the best hamburgers anywhere.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGM, Manager at Comfort Suites Fresno RiverPark, responded to this review, August 18, 2012
Thank you so much for your wonderful review. We appreciate your response and are very happy that you have enjoyed your stay. We look forward to your next visit with us. We will certainly work on making sure the eggs are not overdone; we appreciate you letting us know. ;-).

Thank you again, and see you soon.

Management
Comfort Suites Fresno RiverPark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Top Contributor
60 reviews 60 reviews
21 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 16, 2012

Had stayed here before and was basically pleased, but found the room on the road side to be noisy, so this time I asked for a room on the other side of the building. Friendly staff were pleased to accommodate me. Bed was firm, but comfortable. Nice size room and bathroom (very clean), with amenities. Nice indoor pool and hot tub available. Security cameras in the hallways and parking lots.

Downside: A large family arrived around Midnight and made so much noise that after about 30 minutes, I called the front desk. Was told they would send security to investigate; however nothing happened! The family (banging doors, loud voices, kids running up and down the hall) kept it up until after 2:00 am. Got maybe an hour's sleep, which made for a very long day. Breakfast the next morning was ok. Eggs were dry and sparse, bacon very greasy. Coffee in the room tasted like pool clorine - awful! Also, the elevator dings loudly and every time!

Since I will be traveling here again, I would like to stay here, as this hotel is very convenient for me and the price is reasonable; however the noisy is off putting. A possible solution would be to ask for a room AWAY from the road side and elevator. Noisy guests would be another issue.

Room Tip: Away from the road (north side) and elevator.
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGM, Front Office Manager at Comfort Suites Fresno RiverPark, responded to this review, July 31, 2012
Thank you so much for your review on TripAdvisor. I am happy to hear that you will return to us, but very concerned about your recent stay with us. I do apologize about the noise you have experienced as well as the breakfast quality. We will certainly look into ways of improving this amenity for you and all of our valuable guests.

We hope that your next stay is a vast improvement of your previous one. Please feel free to give us a call to discuss your stay in greater detail. I know that we can do better and we can certainly provide a better (quieter) stay for you in the future.

Take great care, and have a nice day.

Comfort Suites Fresno RiverPark Management
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1 review
5 of 5 stars Reviewed July 4, 2012 via mobile

Stayed here on our way from Yosemite to Monterey Bay. Convenient location, pool/whirlpool and a great breakfast. Best customer service that we have had on this trip. The 4 front desk staff we dealt with all very friendly and helpful.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGM, Manager at Comfort Suites Fresno RiverPark, responded to this review, July 26, 2012
Thank you for your valuable review. I am very happy to hear that your stay went well and that our staff assisted in making your stay comfortable.
We hope that we could be of service to you again in the near future. Thank you for your stay, and have a pleasant day.

Comfort Suites Fresno RiverPark Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 29, 2012

Stayed here for two nights when a family member got hurt on our Yosemite trip. Hotel was close to hospital, places to eat and get supplies for the injured person in our family. The hotel was adequate. Overall the room is a good size the beds were not bad but the wallpaper was coming off the walls and needed some repair. The carpet in the hallway was terrible looking. It had been cut up and laid back down on the floor which made it look run-down. The second day the maids took all our open bars of soap and didn't leave us any. There was a dirty toothbrush left on the counter from we assume the maids.......gross. The continental breakfast was just so so. The eggs were overcooked and the best thing was the waffle bar. I have over 30 bites on my body from some strange bug or spiders. After the first night and round of bites I checked the bed and the pillows to see if there were bed bugs. I didn't see any but after the second night and a whole new round of bites I am not happy.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Comfort Suites Fresno RiverPark, responded to this review, July 1, 2012
Thank you for your valuable comment. I sincerely apologize that we missed the mark on the hotel condition as well as some of our amenities. I assure you that we are working hard to rectify these issues for a better stay for our guests.

I also would like to apologize for the "bites" that you have encountered during your stay. That is indeed the last thing we would have wanted you to encounter, for we practice good cleaning policies at the Comfort Suites. We will thoroughly investigate this situation and upon finding anything to your claim, we will certainly take the necessary measures to make it up to you.

Please contact us at 559-435-5650 to provide us with details of your stay. Thank you so much once again for staying with us and letting us know how we did.

Comfort Suites Management
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Additional Information about Comfort Suites Fresno RiverPark

Address: 102 East Herndon Avenue, Fresno, CA 93720
Phone Number:
Location: United States > California > Fresno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Fresno
#7 Family Hotel in Fresno
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Fresno RiverPark 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
The Comfort Suites Fresno River Park is located next to Costco near the River Park Shopping Center in the heart of the medical community off Highway 41. Hotel amenities include a full hot breakfast buffet, evening Manager's Reception (Happy Hour)with beer, wine and appetizers (Mon-Thur), Indoor heated pool and whirlpool, fitness center with weight machine, high speed internet, and new 32" flat screen TVs. Nearby attractions include Fresno State Bulldogs, Save Mart Center, Grizzlies Stadium, Yosemite National Park, and Yosemite International Airport. ... more   less 
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Also Known As:
Comfort Hotel Fresno
Comfort Suites Fresno
Fresno Comfort Suites

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