As a crew-member for a major airline, I travel extensively and stay in many different hotels.
Our company has used the Fresno Airport Hotel for overnight accommodations for several years.
From the time it was a Marriot Courtyard, then the Fresno Airport Hotel while undergoing remodel and now currently a Best Western.
The employees have always been helpful and understanding even during the trying period during the remodel mentioned above. Until recently.
We arrived on schedule and had to wait 45 minutes for transportation to a hotel that is 3 minutes from the airport. Hey, things happen and I understand that. But being lied to by KEVIN twice regarding the transportation issue is unacceptable. I would have gladly taken a cab if I had been told the truth about the hotel shuttle running 30 minutes late due to other obligations.
And upon arrival at the hotel, having to suffer his poor attitude and having him actually argue with me about our arrival time?
As if that wasn't enough, there was a youth soccer team sharing the facility with the other guests that night. The team (just being kids) decided to practice a bit in the halls later that night. And since our crew had to awake at 4AM and report for duty, politely contacted the front desk and spoke with KEVIN who was again rude and disrespectful.
I think KEVIN may not be suited for employment in a service industry.
If anyone in management is reading this review, please take the steps necessary to insure one unhappy employee doesn't spoil the almost always friendly and accommodating staff I have experienced in the past.