As an Executive Business traveler, I am frequently on the road and have stayed at many Marriott properties all over the world. This property definitely lacks "customer service." The front desk staff at most Marriott properties is extremely professional and very warm and welcoming at check in...but not here. As I was waiting to check in, I noticed how impatient, unprofessional and just rude the front desk lady was. After finishing with the guest in front of me, it was my turn, and I experienced the same rude, unprofessional treatment that I had just witnessed. This is NOT the standard of service that I am accustomed to as a executive business customer and frequent guest of the Marriott. The front desk staff need a lesson in customer service. The location of this property is "literally minutes" from the airport. That is the only positive thing about this property. There is NO hot meal service for dinner. You have to go out for dinner if you want a hot meal. Additionally, this property sits right next to the train tracks, so if you enjoy the noise of trains in the middle of the night, you hit the jack pot. For the majority of us that want a peaceful night's rest, this would not be a recommended location unless you have an early morning flight as you are literally minutes (2 minutes) from the terminal.

We have stayed at several Courtyard Marriotts and generally know what to expect--clean room, no fuss, good price. All this was true of the Courtyard Marriott by the Fresno airport, but we found the staff to be exceptionally friendly. There was some confusion with the booking our room (we booked through CC points), but Jacky was super helpful and quick to clear the confusion. She was there at 11pm to check us in and there at 7am to help serve breakfast. She was very perky and helped make the early morning cheery. Our breakfast was included in our stay and was decent--not sure that I'd pay $9.99/person for it. You can order a la carte, though. We would stay here again if we returned to Fresno!

I had an excellent 15-day stay at this Courtyard recently. The best part was the hospitable staff: the shuttle bus drivers, the front desk reception, and housekeeping.

Upon arrival at Fresno-Yosemite International Airport, I called the Courtyard from the airport to have the shuttle pick me up. I discovered soon after that one of my bags did not arrive (airline staff thought a bag that arrived earlier was mine and I waited at the counter for them to retrieve it only to find out that it was not mine). The Courtyard shuttle driver patiently waited for me as I sorted things with USAir to deliver my bag to the hotel when it arrived. When my bag still did not arrive the following day and I had depleted my emergency supply of toiletries, the front desk staff generously gave me a bag with the necessary toiletries. When I tried to return these after my bag finally arrived, they graciously said I did not need to.

As a Gold Elite member, upon check in, I got a welcome letter and a $5 coupon that I could use at the Market or the bistro. This came in handy for snacks later in the week. As I was going to stay for two weeks, I requested a microwave and refrigerator and this was delivered to my room the following day. Both the microwave and mini-refrigerator worked perfectly and I really appreciated the Courtyard making it available.

One day, flowers were delivered for me. I was informed of this when I arrived at the hotel that night, and as I had my hands full, one of the wonderful reception staff walked up to my room with me with the flowers, so I did not have to return to retrieve them. I really appreciated the above and beyond service!

The exercise room has two treadmills, two elliptical machines, and weights. There is a water cooler and towels available as well.

This Courtyard is located on the opposite side of McKinley Avenue from the Fresno airport. There is a Shell gas station across the street, and a Quiznos Sub and a drive-through Starbucks. I would definitely stay at this Courtyard again.

This location is perfect for anyone getting in late or leaving early, we left the hotel 60 minutes before our flight, returned the rental car, went through security, stopped at Starbucks and still had to wait 15 minutes to board the plane! The building is fine, the lobby is small even for a courtyard. The staff was great and very friendly.

Room was just ok, a bit worn and dated but had some recent updates that looked like it included flat screen TV, new linens and curtains. The doors were very low budget imitation wood that were all scratched up. Overall not a great hotel, but a perfect location for the airport. - you could walk in under 10 minutes.