As an Executive Business traveler, I am frequently on the road and have stayed at many Marriott properties all over the world. This property definitely lacks "customer service." The front desk staff at most Marriott properties is extremely professional and very warm and welcoming at check in...but not here. As I was waiting to check in, I noticed how impatient, unprofessional and just rude the front desk lady was. After finishing with the guest in front of me, it was my turn, and I experienced the same rude, unprofessional treatment that I had just witnessed. This is NOT the standard of service that I am accustomed to as a executive business customer and frequent guest of the Marriott. The front desk staff need a lesson in customer service. The location of this property is "literally minutes" from the airport. That is the only positive thing about this property. There is NO hot meal service for dinner. You have to go out for dinner if you want a hot meal. Additionally, this property sits right next to the train tracks, so if you enjoy the noise of trains in the middle of the night, you hit the jack pot. For the majority of us that want a peaceful night's rest, this would not be a recommended location unless you have an early morning flight as you are literally minutes (2 minutes) from the terminal.
- Official Description (provided by the hotel):
- At the Best Western Plus Fresno Airport Hotel all of our guest rooms feature complimentary high speed internet service. Our hotel is 100% non-smoking with your choice of either a King room or a room with two queen beds. Each room features 42 inch flat screen televisions for viewing enjoyment. We offer complimentary airport shuttle service to and from the airport 24 hours a day. We are located on McKinley and Peach next to the main entrance of Fresno Yosemite International Airport. We are pleased to have Starbucks sharing our main entrance of the Fresno Airport Hotel. We are very excited to now feature a complimentary hot deluxe breakfast to all of our guests. Hotel added to its inventory 8 suites featuring King or Queen bedroom and a separate living room. ... more less
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- Also Known As:
- Courtyard By Marriott Fresno Airport Hotel Fresno
- Courtyard Fresno Airport
- Fresno Marriott
- Fresno Courtyard