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“Price is Great but.....” 3 of 5 stars
Review of Crossland Economy Studios - Fresno - West

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Crossland Economy Studios - Fresno - West
2.0 of 5 Hotel   |   3460 W. Shaw Ave., Fresno, CA 93711   |  
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Ranked #41 of 65 Hotels in Fresno
San Francisco
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
40 helpful votes 40 helpful votes
“Price is Great but.....”
3 of 5 stars Reviewed August 1, 2013

For travelers on a budget, you cant beat the price. But, there are positives and negatives, especially for those who need a reliable internet connection.

Positives - price, kitchen with mini-stove, fridge, microwave. Location is great; close to shopping centers, freeway and Costco gas, if you have a membership card.

Negatives - incredibly lousy reception at check in. No smile, no eye contact, no more than one or two words a sentence. One of the worst receptions ever to a seasoned traveler, who spent more than 25 years in management of customer service and marketing.

Bed was so hard it wasnt much better than lying on the floor. Wireless internet service was nearly worthless, despite paying for an upgrade AND having a wireless signal booster. I recall mentioning the wireless service was working about half the time but that was a stretch. i think the reality was that the service was operable less than 10% of the time and the other 90% was spent trying to get online. Air conditioning appeared to be not working but didnt bother contacting front desk due to indifference and lack of courtesy. TV is a 17" but for the price, was expected. Cigarette odor in semi-enclosed area next to door to the stairs and elevator. Needs to be moved where theres more ventilation. Confirmed: you need to use a phone before you can actually walk in to the check in office.

Upon checking out, had a brief conversation with the general manager, who was pleasant, down to earth and offered apologies after expressing problems during my two night stay. Gen Mgr offered to give me a discount if I came back, but would have been nice to offer me a refund of fees for the virtually non existent wireless service. Gen mgr was for the most part, an good representative of the hotel and a refreshing change from the check in service. However, gen mgr did not accept responsibility for the poor wireless service and instead, blamed it on the carrier. If the carrier is so bad and complaints are prevalent, then change carriers.

Final word of advice, if wireless internet service is not improved, dont bother staying here, especially if being connected is a necessity, particularly for business travelers. If wireless service is upgraded, then it's a very good value.

Room Tip: No fitness center and no pool.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Crossland Economy Studios - Fresno - West, responded to this review, August 15, 2013
Thank you for taking the time to write a review of your stay. I'm glad to read your remarks about our well- equipped kitchens and our location. Still, I sincerely apologize that you had trouble connecting to the internet and that our front desk staff did not attend to your needs properly at check-in. Your comments were reviewed by the staff, and we will use this as a learning tool to make sure your experience is not repeated.

Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Please do not hesitate to contact me directly, at frw@extendedstay.com, should you wish to discuss this further. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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50 reviews from our community

Traveler rating
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    12
    4
    20
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5
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
San Diego, California
1 review
2 of 5 stars Reviewed July 17, 2013

They did not had any baby crib available. I had asked them while reserving the room also.
Its not family friendly hotel. The kitchen is small but does its job. We were on our way Yosemite so it was good stop over.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Crossland Economy Studios - Fresno - West, responded to this review, July 26, 2013
Thank you for taking the time to write a review of your stay. I sincerely apologize that we do not offer baby cribs and for any inconvenience this might have caused. Still, we are glad that you enjoyed your room, especially the kitchen that is included.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at frw@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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bradenton
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed June 11, 2013

I stayed at this property for 4 weeks with 2 of my employees. We had 3 rooms total.
The rooms were very small but did include a 2 burner cook top with small under counter fridge and micro. Basic cooking and eating utensils were in the cabinets. The bedding was clean and the bed was comfortable. The carpet was very dirty and the shampooing that I requested did not make much of a difference. The shower in my room was not good at all with very little pressure and a loud vibration of the pipes in the wall. The public areas including the stairwells, balconies and ground floor walkways were dirty and with litter in many areas. The vinyl siding has numerous breaks and missing pieces repaired with duct tape. Overall the exterior of the property has a shabby unkempt appearance . The clientele seems to consist of permanent residents who have lived there for years and construction workers. It is convenient to many restaurants and shopping.
Overall it is a good value at just over 30.00 per night with the monthly rate, but I would not recommend this property for family vacation travel. It is good accommodation if you are going to be in town for a while for business and have a low budget.

Room Tip: Don't stay on the 3rd floor as this is smoking and weather you smoke or not the neighbors fumes...
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed May 26, 2013

I was very pleased with my stay. They have an adorable kitchenette equiped with ammenities and dish soap. Clean safe and comfortable location. Great value for service, would definately consider staying next time I visit Fresno.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Crossland Economy Studios - Fresno - West, responded to this review, June 19, 2013
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your clean room and the kitchen included in it. As well, I am so happy that you found our location to be safe and comfortable.

Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
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Templeton, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 23, 2013

Tucked behind malls and apartment complexes in N. Fresno, we felt like we were rooming in East LA. First red flag is having to be buzzed into the office--in the middle of the Day?! The only thing at night that was missing was the sirens and gunfire, but we had plenty of yelling and screaming from the other guests to make up for it. The manager and staff were helpful and friendly, but even for that price, we won't be back.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Crossland Economy Studios - Fresno - West, responded to this review, June 19, 2013
Allison - Thank you for your recent review of your stay. I am so glad that you found myself and our staff to be helpful as well as friendly. Still, I am sorry to hear that you were disturbed by noises from other rooms throughout the night and felt unsafe at our hotel. Please know, we take guest safety very seriously, which is why we have the buzzer for our front door in place. While we are located in a great neighborhood, we are proactively ensuring our guests are comfortable and out of harm's way by having this security feature.

Thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
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Edinburg, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 26, 2013

Three years ago - we stayed for a week - ok then, but this year in April 5, 2013 we didn't get what we bargained for - room was so little (no table, no pots and pans, no cups, smelling). Manager not a friendly person at all, which trickler down to the employees. I had a tiny little puppy - which weighs less than 4 lbs and charged me $25.00 for one day in addition the room rate - bill came up to $85.00 (this is amount of money I could have a stayed at La Quinta, Days Inn which provides free breakfast and pets stay free.

I will never stay here again (I ended staying at another location for another 10 days and got a better price and better service)

Room Tip: don't stay there
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  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Crossland Economy Studios - Fresno - West, responded to this review, May 2, 2013
Terri - I appreciate you taking the time to write a review of your experience with us. The staff and I read your comments about your stay and want to apologize for not being able to to waive the pet fee during your stay. As well, I am deeply saddened to read that the staff were not attentive to your needs. To ensure these types of situations do not happen again, I am working with the staff on the best ways to provide customer service to our guests and also reviewing the pet policy so it is communicated better during check-in.

The situation you described regarding our pet fee is truly regrettable, but as you can imagine quite necessary. We are very sorry for your experience. Your feedback is very important to us, so thank you for sharing.f you have any additional feedback, please reach out to me at frw@extendedstay.com.

Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future
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1 review
5 of 5 stars Reviewed April 2, 2013

Because of being a guest, I have been considering on being a fulltime customer soon with the extended stay package. The employees were very helpful and nice. The manager was also very understanding. The rooms were always cean n quiet as well

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali R, Manager at Crossland Economy Studios - Fresno - West, responded to this review, April 7, 2013
Thank you for taking the time to write a review of your stay. It's great to hear that you had such a wonderful experience and you are considering staying long-term! I'm so glad to hear that you loved the rooms and the staff.

Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crossland Economy Studios - Fresno - West

Address: 3460 W. Shaw Ave., Fresno, CA 93711
Phone Number:
Location: United States > California > Fresno
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #41 of 65 Hotels in Fresno
Price Range (Based on Average Rates): $
Hotel Class:2 star — Crossland Economy Studios - Fresno - West 2*
Number of rooms: 20
Reservation Options:
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Also Known As:
Crossland Economy Studios Fresno Hotel Fresno
Extended Stay America Fresno

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