As a travel nurse I have stayed in a plethora of facilities across our country. Overall, this room is clean, and being on the top floor- mostly quiet. The "grab-and-go" breakfast is a sham - barely any items placed out, and now the hours have changed so those of us who have to work the early shift cannot access it before we leave - staff say "corporate only lets us put out so much and that's all" - then why have it at all if you can't provide it for the entire time it is advertised for? The laundry facilities have been broken for the entire length of my stay and are extremely overpriced at $2.00 to wash and dry each load - EACH - only 2 of each work and there are signs on all the rest saying "sorry- out of service" - how long does it take to get someone here to fix them? Staff however are very friendly and helpful, never had any issues with front desk staff - housekeeping staff are efficient, however, as I have been here 8 weeks, I have yet to have my room really "cleaned" it is just take out the trash and put in new towels - a wash and mop would be helpful! Unsure if I would stay here again -
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 6, 2013
Thank you for taking the time to write a review of your stay. I am so disappointed that the Grab and Go breakfast has not been as advertised and that all of the laundry facilities are not working. Please accept my apology.
Report response as inappropriate
In response to your feedback, I am meeting with the staff to ensure that the proper policies and procedures are being adhered to. We continually work to improve our hotel, so I really appreciate your honest feedback.
I am so glad to hear that the staff has been helpful and friendly! I invite you to contact me at firstname.lastname@example.org if you have any additional comments.
I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.