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“WORST CUSTOMER SERVICE EVER” 1 of 5 stars
Review of Executive Inn Fresno

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Executive Inn Fresno
2.0 of 5 Motel   |   1087 North Parkway Drive, Fresno, CA 93728 (Formerly Super 8 Fresno)   |  
Hotel amenities
Ranked #48 of 64 Hotels in Fresno
1 review
“WORST CUSTOMER SERVICE EVER”
1 of 5 stars Reviewed May 28, 2011 via mobile

Long story short. Booked room through Hotwire. Upon arrival the girl at the front desk said she would need to charge me another $50 for a room because I wanted 2 beds (hotwire had already charged me $64). I told her no way, but I would pay the difference in the room rate in cash but there was no way I was gonna pay for another full reservation. She got all confused and just let me take the room with 2 beds, no extra charge. Then at midnight (yes 12am) she calls saying she checked with the manager and that she messed up and I needed to come down and pay $16! Of course we went back and forth, and I was told if I wasn't going to pay the $16, I needed to move to a room with 1 bed or leave! (yes, its midnight) I refused and told them I was leaving. Thankfully hotwire gave me a full refund, but because it was midnight they would not b able to make another reservation for me somewhere else, but they would give me money towards my account for the inconvenience. I can't believe they called at midnight and basically made us leave because the lady at the front desk made a $16 mistake. DO OF GIVE THESE PEOPLE UR MONEY. AND to top it all off, the room was TOTALLY RAGGEDY

  • Stayed May 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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51 reviews from our community

Traveler rating
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    6
    16
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    10
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9
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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West Midlands
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 21, 2011

We had been driving from Las Vegas to San Francisco & this was just in the right place to crash for the night.We arrived at 11pm and the guy on the desk was really helpful.There is a "Dennys" ( a 24 hr restaurant) next door. The room was basic for a motel, but was clean and quiet so we could get some sleep.Breakfast was included in the cheap rate and was just waffles toast,jam tea,coffee but was all we needed before we carried on our journey.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 29, 2010

The only think one should expect from this motel is a quick overnight stay -- get some sleep & get back on the road.

If you don't expect anything else, you won't be disappointed.

It was clean -- and the staff was helpful and friendly.

And that's about it.

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Top Contributor
240 reviews 240 reviews
117 hotel reviews
Reviews in 116 cities Reviews in 116 cities
123 helpful votes 123 helpful votes
2 of 5 stars Reviewed November 21, 2010

We asked for a room with a king size bed on the ground level. It looked OK.There were upgrades in the room like a newer shower curtain rod and a decent microwave and fridge. The TV and internet was OK, so was the mattress. What was not OK was the dirty carpet, the sole of our feet were black walking from the shower to the bed. The bathroom could have been cleaner. There were no disturbances during the night.
Breakfast is in a converted motel room and has just the basic stuff.
There is a pool that did not look too good, and some sad looking shrubs in what little planter beds there are. I think the neighborhood has seen better days. It's doable if you have to crash in this part of town, but I would try the North end next time around.

  • Stayed October 2010, traveled as a couple
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
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xxx
Top Contributor
88 reviews 88 reviews
28 hotel reviews
Reviews in 58 cities Reviews in 58 cities
82 helpful votes 82 helpful votes
2 of 5 stars Reviewed October 5, 2010

Overall no complaints even if the room could do with a little TLC. It's more the sort of clients that frequent the hotel that doesn't make you feel at ease - nothing happened and there wasn't any noise at night but for some reason I am glad we only stayed one night.

  • Stayed August 2010, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Caldwell Idaho
Top Contributor
81 reviews 81 reviews
31 hotel reviews
Reviews in 49 cities Reviews in 49 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed September 14, 2010

It was a little scary. Poor clientel. I would not stay here again.

  • Stayed September 2010, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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A TripAdvisor Member
2 of 5 stars Reviewed January 18, 2003

This motel accepts pets for a $10 extra fee. Unfortunately, there is no place to walk your pet except on the sidewalk next to a busy street. Absolutely no "potty" place for pets.
The proprietors are not a friendly lot, and the woman who tried to help us with registration check-in could not speak enough English to get us registered. She had to get her husband to check us in.
The bathroom floors were not clean around the edges and were filthy around the door handles a foot up and down.
We had requested a room with a king sized bed but ended up with one that was queen size.
I suggest people with pets not consider this motel.

Was this review helpful? Yes 3
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Additional Information about Executive Inn Fresno

Address: 1087 North Parkway Drive, Fresno, CA 93728 (Formerly Super 8 Fresno)
Location: United States > California > Fresno
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #48 of 64 Hotels in Fresno
Price Range (Based on Average Rates): $
Hotel Class:2 star — Executive Inn Fresno 2*
Number of rooms: 46
Official Description (provided by the hotel):
A Family Owned Franchise in the heart of the Central Valley. We have been the owners of the Executive Inn since 2007 and have made every effort in turning this property around. Please join us for a stay while traveling on the 99. We have 46 rooms singles and doubles, and non-smoking and smoking are available. Breakfast is served daily which features a Super breakfast. We have excellent Wifi for your work needs or personal. Join us and our staff in letting you have a wonderful stay with us. ... more   less 
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Also Known As:
Super 8 Fresno
Super Eight Fresno
Fresno Super 8
Fresno Super Eight

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