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All 66 Fresno hotels

University Inn: Traveler Reviews

1.5 of 5
2655 E. Shaw Ave., Fresno, CA 93710
Hotel amenities
University Inn
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Ranked #48 of 66 hotels in Fresno
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30 reviews from our community

    Trip type
Traveler rating
    3
    8
    5
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Date Rating
Torrance, California
1 review
1 helpful vote 1 helpful vote
“POOR SERVICE - room was not cleaned!”
1 of 5 stars Reviewed March 10, 2011

To our dismay, the room was not serviced. I called the front desk and inquired about the situation and the night manager said "Sorry, we had a lot of rooms to clean." The sales manager's reply "thank you for the feedback. I'm sorry for the inconvenience but we will make things right for you. I will conduct an investigation and will get back to you shortly. All I can tell you right now is that our rooms get serviced on a daily basis and "we had a lot of rooms" is not a response i'm satisfied with either." The University Inn never made it right.

  • Stayed February 2011, traveled as a couple
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask torrance15 about University Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UniversityInnFresno, Manager at University Inn, responded to this review
September 7, 2011
Thank you for your review. Cleaning a room on a guest staying-over is a standard hotel practice. For the guests privacy, do not disturb signs are available for you to hang in the door. This means the hotel maid will not clean your room as per your request. Our hotel carries a full housekeeping staff to cover all rooms as well as a housekeeping supervisor to make sure the job is done.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, CA
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“extremely poor quality - useless staff”
1 of 5 stars Reviewed March 1, 2010

Several members of my family and I stayed over the weekend. It was rowdy, loud and not at all conducive to a good night's sleep. Then, during our last night, the toilet failed. The night manager was completely unhelpful and we had to dress and walk to the front desk to get a plunger. We were told that nothing could be done until the maintenance man arrived after 8. The maintenance man did come after 8 and he said he was on 24-hour call - completely contradicting the manager. My bigest issue is that after an extremely uncomfortable night, I was only given $12 off the bill. I was told by the person in charge that he had no authority to do more. In my opinion when your hotel room does not have a working toilet for several hours, the room should be comped. Period. He then took another $8 off the bill, so he must have had SOME authority. My group had three rooms on this trip - not one of us would EVER consider returning.

  • Stayed February 2010, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask mtb09 about University Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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los angeles, ca
1 review
1 helpful vote 1 helpful vote
“Not the best, we got sick!”
2 of 5 stars Reviewed October 9, 2009

The hotel seemd ok, but both my husband and I started to have trouble breathing and our chests hurt after we had been in our room for several hours. After we went out for several hours we felt better, but the after staying overnight we felt sick again. We were all better about 4 hours after we checked out.

  • Stayed July 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask djhla about University Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt
Top Contributor
81 reviews 81 reviews
50 hotel reviews
Reviews in 41 cities Reviews in 41 cities
35 helpful votes 35 helpful votes
“Ok stay”
3 of 5 stars Reviewed October 6, 2009

There is not much to say, I stayed here for one night, arrived late and the staff was very nice. The room was ok and clean, no blood or urine stains as others mentioned before. Old and worn, yes, but I was more worried about the people who stayed there. Some were screaming all night, security came and everything went quiet all of a sudden. Though, if I had the choice, I would've stayed some place else. Breakfast deserves mentioning, as I had the entire room to myself and staff always filled up. They even had fresh fruits.

  • Stayed September 2009, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask sunsetd about University Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lubbock, Tx
1 review
“A great place to stay”
4 of 5 stars Reviewed September 28, 2009

I was very hesistant about staying here at this hotel when i first read the reviews. I love doing my research on hotels before i stay at them. This particular place was great the staff was excellent. I left my room once or twice about 1:00 or 2:00 AM, and i walked to the liquor store behind the starbucks and didnt have any problems with anyone between going and coming. Its nice and quiet. They have an outside swimming pool. Breakfast was great. I spent alot of my time at the hotel and from my experience i didnt have any problems that i could really think of to either bother the staff or have to call police cause of trouble. Overall i would stay again and i would recommend this place to friends and family.

  • Stayed April 2009, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Drpeppa04 about University Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about University Inn

Also Known As:
University Hotel
University Hotel Fresno
University Motel Fresno
Address: 2655 E. Shaw Ave., Fresno, CA 93710
Region: United States > California > Fresno
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #48 of 66 hotels in Fresno
Price Range: $
Hotel Class:1.5 star (1.5*)
Official Description (provided by the hotel):
This is a two story, 24 hr hotel located in Fresno, California, directly adjacent to Fresno State University and the new SaveMarket Center. We are close to many fine restaurants, shopping centers, theaters, and are near freeway access to Yosemite, Kings Canyon and Sequoia National Parks. Guests may enjoy the spa and pool and the fine setting of Fresno's bustling northeast University district. All rooms feature free high speed internet connection, and guests may enjoy a free expanded continental breakfast. ... more   less 
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