I booked a room for 4 nights, with two queen beds. As I was traveling with pets, I was unaware of the pet policy other than they were accepted. I did not know that the pets weight combined could not exceed 65 pounds and that it would also cost 20.00 more, per pet, for a room until I arrived at the facility. There are no options on their website for choosing a pet room, nor is there a notification of price change while I'm booking for a room. The only place I could find such information is under their terms and conditions, which I also had to search for on their website. As for the quality of our room, it was below satisfactory. On the first night I saw a live earwig in the bathtub and a dead cockroach by the toilet. And that's only the first night! During my stay I saw another live earwig, and watched it crawl under the baseboard in the bathroom, where I can only imagine dozens more may live.The second night the room was not cleaned, only the beds were made and I'm not even certain they changed the sheets. And on top of that, the mattresses had stains on them! It was by far the worst room I have ever stayed in, and I used to clean motel rooms for a living. I know what the cleaning policies and standards are for a basic room, so I know for a fact they were not cleaned as is acceptable for state laws. Disgusting. I will not stay at this place again. Don't stay here if you can help it.
- Official Description (provided by the hotel):
- This is a two story, 24 hr hotel located in Fresno, California, directly adjacent to Fresno State University and the new SaveMarket Center. We are close to many fine restaurants, shopping centers, theaters, and are near freeway access to Yosemite, Kings Canyon and Sequoia National Parks. Guests may enjoy the spa and pool and the fine setting of Fresno's bustling northeast University district. All rooms feature free high speed internet connection, and guests may enjoy a free expanded continental breakfast. ... more less
- Reservation Options:
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- Also Known As:
- University Hotel Fresno
- University Motel Fresno