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“Good Value” 4 of 5 stars
Review of Residence Inn Fresno

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Residence Inn Fresno
3.0 of 5 Hotel   |   5322 N Diana Avenue, Fresno, CA 93710   |  
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Free Parking
Ranked #14 of 65 hotels in Fresno
Manteca
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good Value”
4 of 5 stars Reviewed September 30, 2013

I stay here one day each year for a business meeting, and keep coming back. The rooms are nice, The staff is pleasant, and they offer food and drinks that are not great, but good enough, considering that they are free. I can stretch my legs by walking near to the pond next door, or to the nearby Trader Joe's for additional wine/beer/food. There are shopping malls a short drive away. As soon as my Fresno meeting is over, I get out of town to Yosemite or to the ocean.

Stayed July 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juleemay, General Manager at Residence Inn Fresno, responded to this review, October 1, 2013
Thank you for taking the time to share your feedback regarding your recent stay with us at the Residence Inn Fresno. We strive to ensure the comfort of our guests and place great value on your feedback. I am happy you enjoyed your brief time with us.

I hope you enjoyed your time in Yosemite or the ocean during your recent trip! Thanks again, we appreciate your business and hope you’ll give us the privilege to accommodate you on your next visit to Fresno!

Julee May
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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73 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Any
English first
Santa Cruz, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 3, 2013

We have been loyal to another Hotel, but decided to cash in some points for a 2 night stay. The property is tucked away off the road near the Elks Club and some business offices. We found the room to be clean and well appointed. The staff was super helpful and nice. They have a sport court and let you checkout tennis rackets and basketballs, which we took advantage of. The breakfast in the morning was good if you get there early. The crowds are pretty typical around 9:00am, but the food was good as was the selection.
My only complaints were the AC noise in our room. The unti is near the bathroom in the bedroom and was pretty load. Could be that it needs a new filter. Also the pool are was not kept clean. This is always a pet peeve of mine as it doesn't take anytime to hose off the pool deck and wipe down the tables and chairs. They were also always out of towels.
Overall, the family enjoyed this hotel very much and it is close to everything on the North end of town and not far by freeway to downtown.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juleemay, General Manager at Residence Inn Fresno, responded to this review, October 1, 2013
Thank you for choosing the Residence Inn by Marriott Fresno for your recent stay. I was happy to hear you enjoyed the sport court and breakfast options.

I appreciate your feedback on the pool area and AC unit issues and will be sure to pass the information on to my staff. Again thanks for taking the time to “tell it like it was” for it is through comments such as yours that we are able to continuously work to exceed our guests’ expectations. We hope you’ll again give us the privilege to accommodate you on your next visit to Fresno.

Julee May
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 30, 2013 via mobile

We stayed here on our way from Seattle to San Diego & it was perfect. The rooms were very clean & quiet. The staff was very helpful & accommodating. I used the workout room & laundry room. I was very impressed with both. We really enjoyed our stay here!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juleemay, General Manager at Residence Inn Fresno, responded to this review, October 1, 2013
Thank you for choosing the Residence Inn by Marriott Fresno for your recent stay. We realize that you have many options in Fresno and truly appreciate your business. We are happy the location met your needs and you were able to utlitize some of the ammenities the hote has to offer.

We hope you’ll again give us the privilege to accommodate you on your next visit to Fresno.

Julee May
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murrieta, California, United States
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 26, 2013

Incredible value a mile west of Fresno State with quick access to the the highway. Only an hour from the Yosemite Park south entrance and the Mariposa Grove so it was a great place for us to stay the night before a a trip to Yosemite. Standard Residence Inn format building - full kitchen, separate bedroom area - very comfortable for long term or overnight stays. Clean, good service, well maintained. The food seemed much better than most Residence Inns. Full complementary meals on Mon, Wed and Fri. Wednesday night is bar-b-que - ours was hot links with all the fixings and sides. The spinach florentine for breakfast was excellent - fresh and tasty. I would definitely stay here again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juleemay, General Manager at Residence Inn Fresno, responded to this review, August 27, 2013
Thank you for choosing the Residence Inn by Marriott Fresno for your recent stay. We realize that you have many options in Fresno and truly appreciate your business. Further, we value the time you took to share your comments with us. We’re happy to hear of you enjoyed your stay on your way to the Mariposa Grove. The Grove is a beautiful area and a great teasure.

Again thanks for taking the time to “tell it like it was” for it is through comments such as yours that we are able to continuously work to exceed our guests’ expectations. We hope you’ll again give us the privilege to accommodate you on your next visit to Fresno.

Julee May
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, CA
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed August 7, 2013

We stayed for 2 nights in the 1 bedroom suite. Main room had a full kitchen, table/2 chairs, Couch with pull-out bed, desk/chair. Separate bedroom had queen size bed. When we went to makeup the sofabed for the kids one of the sheets had several holes in it. I called the front desk and they had replacement sheets sent up to us right away. It wasn't a big deal to me, but I was really impressed with what happened the next morning. The next day I received a message from the hotel manager apologizing for the sheets, reassuring me that this isn't how they run their hotel, and gave me some additional Marriott reward points too. When running a hotel, I'm sure mistakes are made from time-to-time and how the hotel staff/mgmt handles those incidents says alot about the staff/mgmt. It really made an impression on me.

The laundry facility had two washers/dryers ($1.00). Property had pool/spa, basketball court, and BBQ area. Breakfast/sitting area off the lobby was nice with large flat screen TV. Breakfast had a good selection of options (waffles, eggs, breakfast burritos, yogurt, muffins, bagels, oatmeal, etc.)
We would definitely stay here again and recommend it to others.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juleemay, General Manager at Residence Inn Fresno, responded to this review, August 27, 2013
Thank you for taking the time to share your feedback regarding your recent stay with us at the Residence Inn Fresno. Our management strives to ensure the comfort of our guests and places great value on your feedback. I am happy we were able to take care of the bedding issue quickly and to your satisfaction.

Thanks agian, we appreciate your business and hope you’ll give us the privilege to accommodate you on your next visit to Fresno!

Julee May
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Top Contributor
58 reviews 58 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 19, 2013

The rooms here are very clean and nicely laid out with all that you'll need. The location is close to the freeway, making getting around very easy. There are many restaurants and stores close-by. I didn't visit the pool or work-out area, but it all looked very clean and secure. The value of this room was very good! Only suggestion - pay attention to the address and directions, because the street it is on isn't marked as clearly as it could be, with a sign for the Residence Inn right off of Barstow.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juleemay, General Manager at Residence Inn Fresno, responded to this review, August 27, 2013
Thank you for choosing the Residence Inn by Marriott Fresno for your recent stay. We realize that you have many options in Fresno and truly appreciate your business. Further, we value the time you took to share your comments with us. We're pleased you enjoyed your time with us.

Again thanks for taking the time to “tell it like it was” for it is through comments such as yours that we are able to continuously work to exceed our guests’ expectations. We hope you’ll again give us the privilege to accommodate you on your next visit to Fresno.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Senior Contributor
49 reviews 49 reviews
45 hotel reviews
Reviews in 40 cities Reviews in 40 cities
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed July 7, 2013

We booked this hotel last minute. Our original plans were to stay at Yosemite for 3 nights at the Yosemite Lodge. Due to the heat wave and no A/C we decided to cut our stay short and head into Fresno to find a hotel with A/C. What a great choice! Not only was our room in great condition the staff were wonderful to work with! We took advantage of the "nacho bar" they had during the week night, and enjoyed the breakfast the next day.

We also used the pool which was great and played a little tennis on their "mini-court" with our son. I had read another review about the dryers not drying, but we washed 3 loads of clothes and everything worked great!

Location was nice and in good area. Great stay, highly recommend and we would stay here again if in the area.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juleemay, General Manager at Residence Inn Fresno, responded to this review, August 27, 2013
Thank you for taking the time to let us know about your stay at the Residence Inn Fresno. We know you have many options in the Fresno area and appreciate your business. We're pleased you were able to enjoy the outdoor areas and hospitality hour while with us. Yosemite is beautiful in the summer and a great treasure.

We take pride in our outstanding staff and consistently high guest satisfaction scores and will be sure to share your comments with our team. We hope for the opportunity to have you stay with us the next time you’re in town.

Julee May
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Residence Inn Fresno

Address: 5322 N Diana Avenue, Fresno, CA 93710
Phone Number:
Location: United States > California > Fresno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Family Hotel in Fresno
#16 Business Hotel in Fresno
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Fresno 3*
Reservation Options:
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Also Known As:
Residence Inn Fresno Hotel Fresno
Fresno Residence Inn

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