“Bugs. In bed.”
I stayed here for a business trip for 2 nights; it looks okay from the outside, then you look at the surrounding area and wonder: "is my car safe at night? Will it get broken into?" and, "should I walk outside after the sun has lowered?"
The room's AC didn't seem to cool the room, which seemed to be the only problem at first. Then as I'm laying in bed, I see something moving out of the corner of my eye. Two little worms are in the bed. TWO. Wriggling and squiggling about. No bigger that a decent-sized eyelash, but GROSS. I asked them to switch rooms and they obliged; I checked the next bed and it seemed okay. Then as I pulled up the sheet to go to bed, a baby spider ran across.
But wait, there's more! The toilet in the new room would not flush either.
Although the customer service was fine, one night was comped, I will never, ever, stay here again. Bugs in the bed is disgusting and should just not happen. Period.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 30, 2013
Dear Valued Guest,
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On behalf of the entire Park Inn by Radisson Staff, I want to extend my apologies to you for the issues you had during your stay with us.
We have contacted our pest control partner to further investigate the problem you encountered in your room. To date, we have no knowledge of any pest control issues throughout our entire property.
It was brought to our attention that our front desk staff made immediate accommodations for you in another room of our property, which you also found in adequate.
We hope that each one of our guests gives us the opportunity to rectify any issues they encounter during their stay.
I am also aware that one night room and tax was adjusted from your final bill because of the inconveniences experienced during your stay.
Should you wish to discuss this matter further, please feel free to contact our hotel at anytime to speak with one of our managers.
The Management Staff at the Park Inn by Radisson Fresno
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.