My father, mother & I stayed at this hotel on May 24,2012 - checked out May 27, 2012. This was our very 1st visit to Fresno, Ca. We came from Texas as a surprise for my Uncle's Wedding. This hotel was recommended by a family member because it is located across the street from Pardini's, which is where my Uncle's wedding took place.
We stayed in the Augusta Building and although the rooms were spacious they were really out-dated. We could have did without the spider webbs & spiders. The top surface of the rooms were clean. But I dropped my earring & looked for it under the bed, well that's when I discovered all the spider-Webbs.
The t.v., only has a few channels they call cable, Not!!! My Dad is a major sports & movies person. He had to leave everyday & go visit with my cousin just to watch real cable television. Which was very inconvenience to my handicap father. Somedays he just wanted to hang in the room while me & my mom went shopping around.
The bathroom....OMG!!! It took us 1 hour each just to take a shower, due to the Hot Water Running slower than my 90 year old Grandmother walks. The tub was not something I would sit in to take a bath, it had rust & stained dirt spots. We can not forget about the spiders & their webbs in the bathroom as well....
The beds were so hard felt as if I was sleeping on a pile of bricks. Didn't make for a good night sleep.
Now, I will say the maid staff was super super nice, the breakfast was really good & the location was great.
Rooms in the back were the Augusta Building is located is out-dated.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 18, 2012
Thank you for your valued comments. We are sorry to hear that we did not meet your expectations during your visit. We clearly were not up to our usualy standards. I am happy to hear that you enjoyed our breakfast and that our staff was friendly and helpful. We have made improvements and changes in our housekeeping standards and Television ,channel options and mattresses are something that is part of our upgrading process. We hope if your ever back in Fresno, that you give us another opportunity to show you all our changes and improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.