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“Great stay” 5 of 5 stars
Review of Holiday Inn Fresno-Airport

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Holiday Inn Fresno-Airport
3.0 of 5 Hotel   |   5090 E. Clinton, Fresno, CA 93727   |  
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Ranked #23 of 65 hotels in Fresno
Houston, Texas
Top Contributor
57 reviews 57 reviews
51 hotel reviews
Reviews in 45 cities Reviews in 45 cities
65 helpful votes 65 helpful votes
“Great stay”
5 of 5 stars Reviewed July 8, 2013 via mobile

Front desk. Always helpful and makes check-in a breeze. This location offer a resturant on the property. Good size pool. Plenty of parking for alll su ze vehicles. The airport is bout a block away. My stay has always been great.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjramirez, General Manager at Holiday Inn Fresno-Airport, responded to this review, July 12, 2013
Thank you so much for taking the time to review our hotel on Tripadivsor. We appreciate all feedback and very glad to read you had such a pleasant stay with us and enjoyed all our amenities. Thank you for being our guest and we look forward to your next visit!

Thank you,

Sam Ramirez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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177 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Sunnyvale, California
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 3, 2013

We stayed in this hotel for one night. This is located at very strategic location. This hotel is very clean and calm. Our sleep was very peaceful.
This hotel is highly recommended by me. Overall very good experience.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjramirez, General Manager at Holiday Inn Fresno-Airport, responded to this review, July 4, 2013
Thank you for reviewing our hotel on Tripadvisor. I am very glad that you enjoyed your stay and our amenities. We appreciate your recommendation and hope the next time your travels bring you to Fresno you will again choose to stay with us!

Thank you,

Sam Ramirez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
109 reviews 109 reviews
76 hotel reviews
Reviews in 74 cities Reviews in 74 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed June 30, 2013

Stayed here as part of a tour group visiting national parks. When we compared rooms, some folks had rooms that were fine, clean, modern, others had rooms that were dirty and tired. We had to stay on the ground floor because of no elevator, so my room was very close to the parking space outside my room (inside corridors), fortunately the person who parked there was considerate and did not make a lot of noise. The worst part of the stay was the breakfast buffet. Although they knew there was a group coming in all at the same time and had to eat quickly, there was only one lady on duty to keep up the bar, clear tables and provide utensils. I really felt sorry for her. As a result the bar was often out of something, or what was there was cold. Management, please give her some help when large groups are coming in. Same thing happened at our catered dinner in one of the meeting rooms. Not enough help, food delivered in stages, we ended up helping out the staff.

There was a business center with computers, and the pool was nice.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjramirez, General Manager at Holiday Inn Fresno-Airport, responded to this review, July 4, 2013
Thank you for taking the time to complete a review of our hotel on Tripadvisor. I am very sorry that you encountered some inconsistencies during your stay. Providing the same quality service to all our guests is very important to me and I am very sorry that in this case we did not deliver. I apologize for not having enough staff. There are times we have larger groups we are not necessarily prepared for and obviously we should have been better prepared. We will use all your feedback to help improve our services and make sure issues like this do not happen again. Thank you again for your feedback. We hope the next time you travel to Fresno you will stay with us again to experience proper service.

Thank you,

Sam Ramirez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 12, 2013

I've stayed at every type of hotel all over the world and this hotel is one of the best ever. If you want to add to your trip a beautiful huge indoor pool with it's own deco waterfall then this is the place. We felt like we didn't even need to leave the hotel to have fun. The kids loved it. The room was super clean and the staff was some of the nicest people I've ever seen at a hotel. They delivered whatever we needed at all hours. The gym was nice, the room was nice and quiet, the amenities were perfect and for the price we paid, it was well worth staying here rather then some generic hotel. We're coming back here for our anniversary just to enjoy the pool one more time!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjramirez, General Manager at Holiday Inn Fresno-Airport, responded to this review, June 19, 2013
Thank you for your review of our hotel during your recent stay. I can’t thank you enough for your positive comments. We are very proud that we delivered on our commitments during your stay. We believe our staff makes us special and thank you for recognizing they’re special! Thank you again and we look forward to your next visit to celebrate your anniversary. We’ll make sure the water in the pool is perfect!

Thank you,

Sam Ramirez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crowley, Louisiana
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 9, 2013

My husband and I had to fly out of Fresno, CA at 5:25A so we stayed at the Holiday Inn Fresno-Airport. The room was very clean and quiet. We were able to park and the shuttle took us to the airport the next morning and picked us up on return. The staff at the front desk was very professional and efficient.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjramirez, General Manager at Holiday Inn Fresno-Airport, responded to this review, June 10, 2013
Thank you for completing a review of our hotel on Tripadvisor. I am very happy to read that you enjoyed our amenities and found our staff helpful. A clean and comfortable stay with staff that is here to anticipate your needs is what we pride ourselves on. I am glad we were able to deliver on that to you and your husband. We hope you had a pleasant trip.

Thank you,

Sam Ramirez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westfield, Wisconsin
Top Contributor
60 reviews 60 reviews
17 hotel reviews
Reviews in 36 cities Reviews in 36 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed June 7, 2013

Probably built in the 70's. It's basically just a place to stay. Rooms had a good bed and a hot shower. Older, noisy A/C units. Restaurant was adequate for a quick meal, but not a choice I would make to stop and eat. Location is super for easy access to the airport. No free breakfast, the $10.50 buffet was not worth it.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjramirez, General Manager at Holiday Inn Fresno-Airport, responded to this review, June 10, 2013
Thank you for taking the time to review our hotel on Tripadvisor. I am sorry to read you were disappointed in your recent stay. I would like to speak to you to get more detail on your stay so that I can work to make this right. Please feel free to contact me directly at 559-455-2501 or sramirez@fresnoairporthi.com.

Thank you,

Sam Ramirez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
2 reviews
2 of 5 stars Reviewed June 6, 2013

I usually stay at one of the Carlson chain hotel first time since it was close to the airport and I was flying out early. Poor guest service looks nice on the outside and lobby area but rooms are not tastefully decorated. Front staff are not welcoming like other places I stay. I've been in Fresno 8 times already this year and first time and last at that hotel even though its close to the airport.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjramirez, General Manager at Holiday Inn Fresno-Airport, responded to this review, June 10, 2013
Thank you for your review. I am very disappointed to read about your negative experience with our hotel. Your experience is no usual of what our guests enjoy. Clearly we did not meet your expectations and for that I apologize. We believe in making things right when we fall short and I invite you to contact me directly at 559-455-2501 or sramirez@fresnoairporthi.com. I would like to visit with you do get more details and learn how we can improve. I look forward to hearing from you.

Thank you,

Sam Ramirez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Fresno-Airport

Address: 5090 E. Clinton, Fresno, CA 93727
Phone Number:
Location: United States > California > Fresno
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 65 hotels in Fresno
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Fresno-Airport 3*
Official Description (provided by the hotel):
There's a new connection to the heart of Central California. The Holiday Inn Fresno Airport Hotel is less than five minutes from check-in and baggage claim at Fresno - Yosemite International Airport. We are the preferred destination of business travelers and vacationers seeking friendly non-stop service. Treat yourself to our uncommon courtesy and superbly appointed accommodations including free high speed Internet access. Splash into one of our two pools (indoor & outdoor), work out in our fitness center, or simply relax among friends in the inviting atmosphere of the Skyline Cafe or King Tut's Lounge. We are minutes away from great area attractions like Fresno State University, Save Mart Center, Fresno Grizzlies Stadium, the Selland Arena and Fresno Convention Center. Venture less than an hour outside our doors and enjoy Las Vegas quality gaming at Chukchansi, Table Mountain or the Palace Casinos and the breathtaking scenery of Yosemite and Sequioa National Parks. San Francisco, Wine Country or the surf and sand at Pismo Beach are all less than 3 hours away. Your 'constant caring friends' await you at the Holiday Inn Fresno Airport Hotel. ... more   less 
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Also Known As:
Holiday Inn Fresno-Airport Hotel Fresno
Fresno Holiday Inn

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