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“Great airport hotel” 5 of 5 stars
Review of Holiday Inn Fresno-Airport

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Holiday Inn Fresno-Airport
3.0 of 5 Hotel   |   5090 E. Clinton, Fresno, CA 93727   |  
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Ranked #25 of 65 hotels in Fresno
Nowra, Australia
Top Contributor
81 reviews 81 reviews
57 hotel reviews
Reviews in 56 cities Reviews in 56 cities
134 helpful votes 134 helpful votes
“Great airport hotel”
5 of 5 stars Reviewed May 22, 2013

My family of 2 adults and 2 teen girls stayed here for 1 night on our way to Yosemite. We arrived at the airport late at night and literally walked across the road to this hotel ( less than 100 metres). It was a very safe area and easy check in with friendly staff. We were starving and had the most awesome cheap burgers at the bar at around 10.15pm ( I think the bar closed at around 10.45pm). THe lady server was so nice and friendly and was very good at her job. The room was fine with 2 double beds and everything was nice and clean. We went back over to the airport in the monring and grabbed a hire car and was a very easy drive onto the freeway to Yosemite. There is plenty of parking at the hotel too. Highly recommend a stay here if you need to be close to the airport ( you couldnt get any closer but I did not hear any noise at night).The indoor pool looked awesome too although we didnt have time to use it.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjramirez, General Manager at Holiday Inn Fresno-Airport, responded to this review, May 31, 2013
Thank you so much for reviewing our hotel. I am so glad to see that you were able to enjoy just about all the amenities we have and our location was convenient. I am especially glad to read you had such positive interactions with our staff, we believe they are what make us special. Thank you so much for being our guest and we thank you for your recommendation. We hope the next time your travels bring you to Fresno you will again be our guest.

Thank you,

Sam Ramirez
General Manager
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181 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
Hamilton
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 15, 2013

This was my second stay here, booked as part of a conference, it was just the same as last time, a little tired but has some very good points. Location is great, plently rooms although the breakfast room very very small. Breakfast, included in cost was very average with no oatmeal, no toast unless you specifically asked for it and no apple to finish up with . For the price you wouldhave to say value for money but with the inddor pool could be great. The one and only bar lady struggled big time to cope with all guests.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjramirez, General Manager at Holiday Inn Fresno-Airport, responded to this review, May 17, 2013
Thank you for being our guest and reviewing our hotel. I appreciate your feedback as it helps us continue to grow and get better. I am very glad you enjoyed our rooms and amenities. We have many plans in the future to continue to update and improve our hotel for you guests. We hope when you come back to visit us again you will see them!

Thank you,

Sam Ramirez
General Manager
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California
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 11, 2013

This is a good hotel located near Fresno airport, and away from the downtown crowds and traffic. The downside is that there are few good sit-down restaurants nearby, although they have one on site. But if you are willing to drive 5-6 miles then you have many choices of restaurants. Do ask for a room on the quieter side of the hotel. The staff was very enthusiastic and the service was good. We had gone to Sequoia National Park and got to the hotel late in the evening and were able to get a very good and quiet night of sleep. Recomment it.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjramirez, General Manager at Holiday Inn Fresno-Airport, responded to this review, May 14, 2013
Thank you for taking the time to review our hotel on Tripadvisor. I am very glad to read that you enjoyed our staff and your stay at our location. We appreciate your recommendation and hope you enjoyed your trip to the national parks! Thank you for being our guest and we hope the next time your travels bring you to the Fresno area you will again be our guest.

Thank you,

Sam Ramirez
General Manager
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Frisco, Texas
1 review
2 of 5 stars Reviewed May 8, 2013

When I made my reservation I ask for Handicap room as close to lobby as possible. When I arrived they claimed the only room available was in detached back building. Emily, one of the staff assisted me to my room. We scratched and gouged my wheelchair to get out of the main building and into the rear building. The room was GREAT but getting there was impossible. When I tried to get to the lobby to meet part of my group I was stuck in the back building. I hurt my hand and wrist attempting to exit the building. Strangers finally heard my screams and helped me. When I finally got to the front the night manager, Cori, was there. When she heard me complaining to one of my friends she asked what the problem was. I related my situation and she told me she had rooms in the main building. WHY DIDN'T THE PEOPLE ON DUTY WHEN I CHECKED IN COULDN'T PUT ME IN ONE OF THEM!!!!! I had to leave for a meeting and Cori had Emily move my stuff from room 319 to room 187. This hotel needs to be updated to be ADA Accessable!!! I will be back there next year for the same event, I hope by then they get the doors widdened.

Room Tip: ADA rooms in main building very good even have roll in shower. They need to blow up the back annex.
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjramirez, General Manager at Holiday Inn Fresno-Airport, responded to this review, May 14, 2013
Thank you for your review. I am very glad that you enjoyed our staff but disappointed our ADA facilities were not adequate. It is our understanding that we are in full compliance but that does not equal convenient. We will look into these specific issues to make sure any changes are made to insure we are both compliant and convenient. Thank you again for your comments.

Thank you,

Sam Ramirez
General Manager
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Seneca, SC
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 3, 2013

This Holiday Inn is very nice with a nice pool and hot tub on the inside. They have a pretty good restaurant, as well. The check in girl was really nice and the staff friendly. If you have an early morning flight, you will not find a better place to stay. You could walk to the airport if need be, but they have a 24 hour shuttle they will get you there pronto.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjramirez, General Manager at Holiday Inn Fresno-Airport, responded to this review, May 7, 2013
Thank you so much for taking the time to review our hotel on Tripadvisor. I am very glad to read that you enjoyed our indoor pool and spa. It’s a great amenity that our guests can enjoy 365 days a year. I am also happy that you found our staff friendly and our location convenient. Thank you for being our guest and we hope the next time your travels bring you to Fresno you will again visit us.

Thank you,

Sam Ramirez
General Manager
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Israel
Top Contributor
52 reviews 52 reviews
34 hotel reviews
Reviews in 29 cities Reviews in 29 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed April 23, 2013

This hotel is located nearby Fresno Airport and belongs to Holiday Inn, but the standard of the room is even less than Holiday Inn Express. As a Platinum member I was upgraded to Executive Room which was small and next to the swimming pool. Children were playing in the pool until 11 PM and one could not go to sleep. The window of the room was facing the sidewalk of the pool, so everyone walking there could look into the room. The staff was unfriendly – we had an employee at the reception called Cori, who gave us an automatic speech of 2 minutes like a robot and even did not look at us. In the morning after breakfast we were asked to pay for the buffet breakfast since the pre-paid breakfast was determined as “best4value” and included just coffee and cake. A typical tourist trap.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Fresno-Airport, responded to this review, July 2, 2013
Dear haimboaz,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It sounds like we fell below your expectations. Please accept our sincere apologies for any inconvenience it may have caused you. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests.

We value you as a IHG Rewards Club Platinum member and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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Buffalo Grove, Illinois, United States
1 review
3 of 5 stars Reviewed April 18, 2013

Staff at check in was very friendly and efficient.

It was very evident that the room itself was updated at some point - newer drapery, wallpaper bedding and carpet; however, the dresser desk and nightstand all showed signs of wear. The bathroom is the area that was overlooked during the updating. The bathtub was very dated - the solid surface bath surround looked to be from late 1980's and the soap dishes were hard water stained.

Additionally the chrome towel holder located within the tub area not only screamed 70's / 80's but was badly rusted. The light fixture above the sink - not sure I have ever seen this style - but it needs to go. The pool area - again very dated '70's / '80's look and feel.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjramirez, General Manager at Holiday Inn Fresno-Airport, responded to this review, April 22, 2013
Thank you for taking the time to review our hotel on Tripadvisor. I am pleased to read that you had a positive check in experience with our staff. Although you found our property clean, I am sorry that you found it outdated. We are an older property and pride ourselves on our cleanliness and staff. Soon we will be beginning to update all our guest bathrooms and other areas of the property. We hope that the next time you visit Fresno you will again be our guest and see some of the changes we have in store!

Thank you,

Sam Ramirez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Fresno-Airport

Address: 5090 E. Clinton, Fresno, CA 93727
Phone Number:
Location: United States > California > Fresno
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #25 of 65 hotels in Fresno
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Fresno-Airport 3*
Official Description (provided by the hotel):
There's a new connection to the heart of Central California. The Holiday Inn Fresno Airport Hotel is less than five minutes from check-in and baggage claim at Fresno - Yosemite International Airport. We are the preferred destination of business travelers and vacationers seeking friendly non-stop service. Treat yourself to our uncommon courtesy and superbly appointed accommodations including free high speed Internet access. Splash into one of our two pools (indoor & outdoor), work out in our fitness center, or simply relax among friends in the inviting atmosphere of the Skyline Cafe or King Tut's Lounge. We are minutes away from great area attractions like Fresno State University, Save Mart Center, Fresno Grizzlies Stadium, the Selland Arena and Fresno Convention Center. Venture less than an hour outside our doors and enjoy Las Vegas quality gaming at Chukchansi, Table Mountain or the Palace Casinos and the breathtaking scenery of Yosemite and Sequioa National Parks. San Francisco, Wine Country or the surf and sand at Pismo Beach are all less than 3 hours away. Your 'constant caring friends' await you at the Holiday Inn Fresno Airport Hotel. ... more   less 
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Also Known As:
Holiday Inn Fresno-Airport Hotel Fresno
Fresno Holiday Inn

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