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Holiday Inn Fresno-Airport: Traveler Reviews

3.0 of 5
5090 E. Clinton, Fresno, CA 93727
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Holiday Inn Fresno-Airport
Ranked #28 of 66 hotels in Fresno
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139 reviews from our community

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Traveler rating
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Date Rating
Boston, Massachusetts
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
“Good value but place is getting a little tired”
3 of 5 stars Reviewed February 22, 2013

Good value and excellent location (you can walk to FAT airport - it's sooo close). However the place is getting a little tired. There is no elevator (granted it's only two floors, but I had a huge suitcase). Breakfast was OK, but staff not very friendly (don't expect anything special and you might not be disappointed...).

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Luc V about Holiday Inn Fresno-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjramirez, General Manager at Holiday Inn Fresno-Airport, responded to this review
February 26, 2013
Thank you for your review of our hotel. I am glad you enjoyed our convenient location; however I am disappointed that we did not meet your expectations hotel and staff. We frequently get very positive feedback on our staff and clearly we didn’t demonstrate that during your stay. For that I apologize. I would be very happy to speak to you personally to get some more details and find out how we can make it right for you. Please feel free to contact me directly at 559-455-2501 or sramirez@fresnoairporthi.com. Thank you for your time.

Thank you,

Sam Ramirez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livermore, California
1 review
“Looking for a place to have a wedding...Look here”
4 of 5 stars Reviewed February 19, 2013

If you are looking for a place to hold a wedding this would be the place to go! It is beautiful on the inside with palm tress surrounding the ceremony area and a beautiful arch to get married under. The banquet room is nice and large and can decorate it to make it look fabulous.

I had my Wedding here on February 16th 2013 and had many out of town guest stayed here as well. The place was wonderful more beautiful than I remembered when I looked at it in July. Everyone there was very friendly, I did encounter some hiccups during the stay but nothing that the hotel didn't fix right away or address.

Everyone who was came and stayed out of town here (which was at least 50+ out of town guest) was very much impressed on their rooms and the hotel's hospitality.

Danielle Evans was amazing!!! Her and I had a good relationship for 9 months of planning and my millions questions. She addressed any questions I had right away and made me feel very comfortable. Even if it was her day off and it was urgent she was there answering questions or picking up my calls. I wished she could have stayed the whole night because I felt like after she left it went a little downhill from there.

The only major thing that I felt needed to be addressed was:
-I didn't know who was the night manager after Danielle was looking after the wedding was never introduced so I had no idea who to ask for help.
-the room was beyond hot! I literally almost passed out I felt the whole room spin. Whoever I asked for help on turning the air conditioning was to busy to do it, claimed it wasn't their job, Which I understand it was a busy night but My guest were dying of the heat as well. I felt so bad, My Mother-In-Law got the Idea to open doors since nothing was being done about the air which helped slightly.

If you want to impress your guest and have an amazing time knowing that things will be taken care of the Hoilday Inn is the place to have it!!!

-From,
The Bride

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Courtney C about Holiday Inn Fresno-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjramirez, General Manager at Holiday Inn Fresno-Airport, responded to this review
February 26, 2013
Thank you for reviewing our hotel on Tripadvisor. Congratulations on your marriage! I am very glad to read that you and your guests enjoyed themselves at both the wedding and their guestrooms. Our staff works hard to make this day special and assist in any way we can. I appreciate your comments regarding Danielle; she is a very talented and caring associate and works hard for all our guests to make events memorable. I do see you encountered a few issues and for that I do apologize. I am pleased those minor issues did not disrupt your event. Thank you again for being our guest and choosing Holiday Inn Fresno Airport to host your special day.

Thank you,

Sam Ramirez
General Manager
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Merced, California
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
“The airline made me do it”
3 of 5 stars Reviewed February 16, 2013

After my AeroMexico flight was cancelled we were provided a stay at the Holiday Inn for a day in Fresno. This hotel was a classic example of great presentation. The landscape and newness of the lobby gave me hope to a disastrous day at the airport. Then I walked I to my room. The first to hit me was the odor of an old wet mop or a shower curtain that just never gets properly cleaned. But I honestly didn't care much since I hadn't slept for a while and was sure I would fall immediately to sleep. It was then I noticed the windows only had the thin white liner and no curtain. To make matters worse there was an event getting started in the banquet room. All attending waited in line several feet from my window looking directly onto my room #314. Luckily I was on the covers fully clothed. But what an awkward moment from both sides of the glass the moment I noticed.
I ate breakfast and lunch on this day and both meals left much to be desired. Breakfast was tasteless. Lunch was much better but the fried chicken was dry and over cooked.
In spite of it all I was very impressed with the entire staff - from the front desk to the dining room. There was a tall young lady (wish I had learned her name) who seemed to be everywhere. I watched as she helped a mom getting her kids and bags upstairs (there are no elevators). later she found me looking lost with my luggage and cleared the way to see me through to my room. She was so nice to everyone. Every hotel needs a person like this to smooth over the edges. I was also very appreciative of the hotel parking service. You can leave your car in their lot for up to a month for only $40. This is so much better than the airport rate.
I guess I shouldn't complain since the airline paid for everything but I felt this Holiday Inn can offer so much more with some upgrades.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask drew22 about Holiday Inn Fresno-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjramirez, General Manager at Holiday Inn Fresno-Airport, responded to this review
February 26, 2013
Thank you for taking the time to review our hotel on Tripadvisor. I am very sorry your trip with us began in such a frustrating way. Clearly we did not meet your expectations upon arrival to your room. I assure you these are not typical of what our guests encounter and I will look into these issues with our staff. One a positive note, I am very glad to read that our entire staff impressed you. We believe that the staff is what sets us apart and makes places like ours special. Again I do apologize for the issues you encountered. I would be happy to get additional detail from you to help us improve and make it right for you. Please feel free to contact me directly at 559-455-2501 or sramirez@fresnoairporthi.com.

Thank you,

Sam Ramirez
General Manager
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Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
“Going down hill”
3 of 5 stars Reviewed February 16, 2013 via mobile

I always like staying here when I come through on business. It's very conveniently located across the street from the airport. You can walk to the airport, very nice!

However the hotel itself is declining. It rooms are out of date, the satellite building is to convenient. It unfortunate that nothing is done about the place.

It's ok in a pinch and for the convenience, but otherwise I will be looking for a new place to stay.

Stayed February 2013, traveled on business
Was this review helpful? Yes
Ask Erinmart about Holiday Inn Fresno-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjramirez, General Manager at Holiday Inn Fresno-Airport, responded to this review
February 26, 2013
Thank you for taking the time to review our hotel on Tripadvisor. I’m glad that tour convenient location works for your needs but sorry to hear your feelings about the condition of our hotel. Although we are an older building we do work very hard to present a valuable and clean product with outstanding staff. I surely hope they assisted you during your stay. I assure you we are doing many things to continue to update and improve our property for our guests and have big plans in 2013. We certainly hope when your travels bring you back to Fresno you will consider staying with us again to see the changes coming. Thank you again for your feedback, it does assist us in identifying areas of improvement.

Thank you,

Sam Ramirez
General Manager
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Trabuco Canyon, California
1 review
“Pleasant stay”
4 of 5 stars Reviewed January 5, 2013

We stayed at the holiday inn Fresno airport because my son's hockey team was staying there and we were in town to see the games. I had read the not so great reviews and was a little concerned, but was very pleasantly surprised. The recent renovations were very nice, I thought the rooms were very nice and comfortable. The breakfast in the morning was a great experience.....buffet was good with eggs and pancakes, but my daughter HAS to have chocolate chips in her pancakes. The cook, George, went out of his way to make her a special plate and even came out to ask her how it was. He remembered her the next morning and did the same. We were very impressed. Thanks for. Asking our stay so nice

Stayed January 2013, traveled with family
Was this review helpful? Yes
Ask Jane N about Holiday Inn Fresno-Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjramirez, General Manager at Holiday Inn Fresno-Airport, responded to this review
January 7, 2013
Thank you for reviewing our hotel on TripAdvisor. We are very proud of our relationship with the Fresno Monsters hockey and glad you chose to be our guest. Thank you for providing us the opportunity to serve you and I am very glad to read that we lived up to those expectations. I’m glad you had the opportunity to meet our Chef George and his pancakes were a success for your daughter! Again, thank you for being our guest and we hope the next time you travels bring you to Fresno you will again chose Holiday Inn Fresno Airport.

Thank you,

Sam Ramirez
General Manager
Report response as inappropriate
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Additional Information about Holiday Inn Fresno-Airport

Also Known As:
Holiday Inn Fresno-Airport Hotel
Holiday Inn Fresno-Airport Hotel Fresno
Holiday Inn Fresno Airport
Holiday Inn Fresno
Fresno Holiday Inn
Address: 5090 E. Clinton, Fresno, CA 93727
Phone Number:
Region: United States > California > Fresno
Amenities:
Business Center Fitness Center Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 66 hotels in Fresno
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
There's a new connection to the heart of Central California. The Holiday Inn Fresno Airport Hotel is less than five minutes from check-in and baggage claim at Fresno - Yosemite International Airport. We are the preferred destination of business travelers and vacationers seeking friendly non-stop service. Treat yourself to our uncommon courtesy and superbly appointed accommodations including free high speed Internet access. Splash into one of our two pools (indoor & outdoor), work out in our fitness center, or simply relax among friends in the inviting atmosphere of the Skyline Cafe or King Tut's Lounge. We are minutes away from great area attractions like Fresno State University, Save Mart Center, Fresno Grizzlies Stadium, the Selland Arena and Fresno Convention Center. Venture less than an hour outside our doors and enjoy Las Vegas quality gaming at Chukchansi, Table Mountain or the Palace Casinos and the breathtaking scenery of Yosemite and Sequioa National Parks. San Francisco, Wine Country or the surf and sand at Pismo Beach are all less than 3 hours away. Your 'constant caring friends' await you at the Holiday Inn Fresno Airport Hotel. ... more   less 
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