are you looking for a quick and inexpensive way to pick up some bed bugs? this place might be your best bet. stay in room 216. by the end of your first night, you'll have red itchy spots on your arms, back, and legs. you won't really think much of them, but after your second night, you'll even have some red spots on your face and neck. fortunately, the wi-fi is free, so you'll be able to google "what do bed bugs look like" inside the comfort of your room. after scanning some great resources on the internet, you'll throw the linens off the mattress to discover a few little dead bugs with a red-color abdomen clinging to the folds in the mattress. after a bit more research, you'll realize that bedbugs are very hard to find, so the fact that you found some indicates there are plenty more that you didn't find. you'll collect a few of these guys in a small clear baggie and bring them up to the front desk. you'll show the concierge the red spots now covering your arms and back, present the little baggie, and ask them what they suggest your options might be. the concierge will go back and get amy, a woman in her mid forties with dark brown hair and a thick chinese accent. she will look at you with distrust and ask why didn't you tell them about the bites earlier. you'll say that you thought they were mosquito bites and didn't really think much of them. amy will then tell you that she sometimes gets spots on her face when she eats fish, you are probably just allergic to something. she will try to show you the computer monitor that confirms that other guests have stayed in that room with no problems. you will tell her that you are pretty sure these red, itchy marks all over your body are from the dead insects in the little baggie. she will look at the baggie and say that her eyes are not very good, so, she cannot be sure if this is a bug or not. then, she will ask accusingly: "what do you want? you check out now?" you'll look at your watch and it will be 9pm. you'll say you will need to wash all of your clothes and dry them at high heat. she will say go to mr. suds coin laundry on olive, just a mile up the road in the tower district. then she'll neatly stack five dollars worth of quarters on the counter for you. isn't she sweet? luckily, you have a smart phone and discover that mr. suds, like every other coin operated laundry facility in fresno, is closed at 9pm on a wednesday. you ask amy if she another idea? she says no. how about hotels in the area? wouldn't they have laundry facilities? ahh! amy just remembers that they are a hotel and they have a laundry facility! so she turns to jason, a shorter man of chinese descent who speaks very little english but smiles a lot, to bring me to the laundry room to wash all of my clothes. then you'll say that you want a refund for the two nights that you stayed in room 216 with the bed bugs, but that you'll pay for the one night you'll stay in 205, because that seems like a fair compromise. amy will say yes, that's a fair compromise.
fastforward 12 hours. now you're standing in the atrium of the days inn, when another female employee hands you your final bill. you realize, not in total shock, that those two nights are not taken off your grand total. you politely ask if amy is around. the woman who is standing behind the desk politely says no, and you believe her, because she does seem genuinely there trying to help you. you say that this bill is wrong, and then explain the whole story, but realize this is going nowhere. so you sign the bill, and leave your number for amy or allan, the owner and manager of this fine establishment to call you back.
but they don't! so the next day you drive back to the establishment. amy is indeed behind the counter, but after a few exchanges, you realize this is a losing battle. she is angry, accusing, and doesn't really look at you when she talks. and then you realized that you never got anything in writing! it's her word against yours. amy probably knows this, and tells you, while you are in mid sentence, that she has work to do, and abruptly closes the door to her office. you stand there in shock.
as you walk back to your rental ford focus parked in the lot, the only peace you feel is that when you drive away from this place, you drive away free from the parasitic insects that feed on human blood. but allan and amy will wake up tomorrow, next week, and even next month, surrounded by it.
in conclusion, choose another hotel. there are many of them.
as of writing this review, i have yet to receive any reimbursement from this days inn, which is privately owned, or the national days inn customer care, which has advised me that days inn is solely the franchiser of the days inn trademarks and service marks and is not involved in the day-to-day operations or management of this facility.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.