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Courtyard by Marriott Fresno: Traveler Reviews

3.0 of 5
140 East Shaw Avenue, Fresno, CA 93710
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Courtyard by Marriott Fresno
Ranked #28 of 66 hotels in Fresno
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54 reviews from our community

    Trip type
Traveler rating
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    19
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    5
    3
Date Rating
Santa Cruz, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Not up to snuff for a Courtyard”
2 of 5 stars Reviewed April 5, 2012

Check in was an easy process, but despite the fact I am a Marriott rewards member for many years, there was no acknowledgement of my membership. Every other Marriott I've stayed in acknowledges my elite status and gives me a perk. I asked if there were any breakfast perks for members and received a curt "NO". The mattresses were absolutely mushy and after two nights hurt my back. Coffee was always out in the lobby. The maid opened my door at 8:30 am on a Sunday morning waking me up. She didn't even knock first. They also didn't refresh my coffee service from the day before.

The pipe connected to my shower head was very loose and I couldn't move the shower head without the whole pipe moving. Shoddy workmanship obviously.

The staff in the breakfast area were great though and what I ordered was made very well. They also gave me a cup of coffee they would normally charge for when I told them the coffee in the lobby was out. They were also very friendly and helpful.

Room Tip: The third floor was very quiet with no noise from up above. Wireless Internet connection in the room...
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  • Stayed March 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Richelle N about Courtyard by Marriott Fresno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juleemay, General Manager at Courtyard by Marriott Fresno, responded to this review
April 10, 2012
Thank you for taking the time to let us know about your recent stay at the Fresno Courtyard by Marriott. Please accept my most sincere apology for the less than normal Marriott service and quality that our Guests have come to expect. Please know that your experience was the exception and not what we strive to deliver. I will review your comments with my Leadership Team.

Again thank you for taking the time to “tell it like it was” for it is through comments such as yours that we are able to continuously work to exceed our guests’ expectations.

All the very best,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“Nice place”
4 of 5 stars Reviewed March 24, 2012

Nice staff with good breakfast options. Lobby area is very nice with a lot of business friendly features. Nice place for business travelers. Easwy access to route 41.

Room Tip: Ask for a room on the side away from the highway. Pool area is nice as well.
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Thomas T about Courtyard by Marriott Fresno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juleemay, General Manager at Courtyard by Marriott Fresno, responded to this review
April 3, 2012
Thank you for your comments regarding your stay at the Courtyard by Marriott Fresno. We are happy you were able eat, drink and connect in our newly renovated lobby and Bistro. Thank you again and we hope to see you on your next trip to Fresno.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Restful Night!”
5 of 5 stars Reviewed February 20, 2012

Standard Marriott--you know what you are getting. Very clean, comfy bed, quiet location. Newly remodeled lobby with restaurant which was nice but also located near lots of other restaurants. Friendly staff. Would definately return.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Bella1213 about Courtyard by Marriott Fresno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juleemay, General Manager at Courtyard by Marriott Fresno, responded to this review
April 3, 2012
Thank you for your comments regarding your stay at the Courtyard by Marriott Fresno. We are happy you were able to have a restful nights sleep and we able to enjoy our newly renovated lobby area, including our Bistro. We greatly appreciate your business and loyalty. Thank you again and we hope to see you on your next trip to Fresno.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thousand Oaks, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Clean but noisy”
3 of 5 stars Reviewed February 19, 2012

This property is not as nice as many of Marriott's other Courtyards. It was clean but nothing special. There were many little lights on various pieces of equipment in the room that flashed (e.g. smoke detector) or glowed throughout the night. The heater was noisy, the toilet ran constantly and any activity in the hallway was audible in the room.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask C M about Courtyard by Marriott Fresno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juleemay, General Manager at Courtyard by Marriott Fresno, responded to this review
April 10, 2012
Thank you for your comments and insight. Please accept my most sincere apology for the less than normal Marriott service and quality that our Guests...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bozeman, MT
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Disappointing”
2 of 5 stars Reviewed January 4, 2012

I've stayed at this Hotel brand a few times, but this was very disappointing. I should say that all of the staff I interacted with were polite and professional. I expect details to be attended to when one is paying 134 a night - in Fresno.

The TV guide in the room (it was the 3rd of January when I stayed) was for the prior month
The paper pad was rumpled, as if it had been there for months
In the morning, I just wanted a coffee to go. The to-go set up was not obvious, and when I asked the 'gentleman' at the bar for a coffee, he waved me to the to-go bar... there was only non-dairy creamer there. The milk containers at the regular bar were empty and with a smirk, he agreed to let me pay for a Starbucks latte so I could have real milk. For 134 a night!?

I'll be staying at the Hilton Garden Inn next time. I can find it from the street. If I had not envisioned it on Google maps, I would have never known to turn down a street and look 1/4 mile ahead... when the street I turned from was the address.. Come on Marriott (!) spend some money to keep your customers from circling in that hellhole! We are already in Fresno, how much more do you want to punish us!?

Room Tip: Another hotel
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  • Stayed January 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask enophile28 about Courtyard by Marriott Fresno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juleemay, General Manager at Courtyard by Marriott Fresno, responded to this review
January 12, 2012
Thanks so much for taking the time to let us know about your recent stay at the Courtyard by Marirott Fresno. Please accept my most sincere apology...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott Fresno

Also Known As:
Courtyard By Marriott Fresno Hotel
Courtyard By Marriott Fresno Hotel Fresno
Courtyard Fresno
Fresno Marriott
Fresno Courtyard
Address: 140 East Shaw Avenue, Fresno, CA 93710
Phone Number:
Region: United States > California > Fresno
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotels in Fresno
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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