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“Bad customer service” 3 of 5 stars
Review of Piccadilly Inn Express

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Piccadilly Inn Express
2.5 of 5 Hotel   |   5113 East McKinley Avenue, Fresno, CA 93727   |  
Hotel amenities
Ranked #16 of 65 hotels in Fresno
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Bad customer service”
3 of 5 stars Reviewed August 3, 2013 via mobile

The location is convenient and the room was nice and clean. Yet, the toilet didn't flush properly. And the morning of checkout, while we were getting all or stuff ready, housekeeping knocked on the door. She wanted to know if we were checking out soon, asking how much longer we were going to be. When we notified front desk about both issues, she looked shocked and did not say anything, and not even addressed either issue.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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85 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 2, 2013 via mobile

Great rooms at a great price. Convenient, clean, equipped with refrigerator, microwave, flat screen TVs,on site restaurant/ bar, good food and pretty quiet place too! Lots of good restaurants in the area

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 12, 2013

We stayed for 2 days in Fresno to visit friends. The bed was very comfortable. Most beds are too hard, but this was "just right". The room was clean, the tv worked fine although we didn't use it much. The shower was wonderful. It was a 2-headed shower and the water pressure was great. Staff was very cordial and there is a free breakfast (toast, bagels, waffles, cereal, etc.) It is very convenient to and from the airport. Other than when people were leaving in the morning and the doors slammed, it was very quiet. Would definitely stay again.

Room Tip: No restaurant, but one next door at the Piccadilly Hotel. The beds were very comfortable and the sh...
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 9, 2013 via mobile

Early morning flights when you live almost 2 hours from the airport are problematic. This hotel solves that problem with out breaking the bank. Clean comfortable room with lighting quick access to the airport. Doesn't get any better than that.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, Front Desk Agent at Piccadilly Inn Express, responded to this review, April 10, 2013
Good Afternoon Reviewer,

We are so happy to hear how pleased you were when you stayed here with us prior to your flight. I hope you were able to utilize our PNF, Park and Fly Program. That is if you drove down and weren't dropped off. If you were dropped off next time feel free to bring your car and for a small additional fee you can leave your car here in a safe and secure parking lot and that same speedy ride to the Airport and back.

Thanks again for staying here at the Piccadilly Inn Express

Heather Melton
Front Desk Agent
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Silverdale, Washington, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 27, 2013

I stayed overnight at the Piccadilly Inn Express when my husband flew in from Seattle last weekend. The young lady at the front desk was very polite and helpful, and I was impressed at the cleanliness and security at the property, as well as it's proximity to the airport...super convenient! The room was great, kind of small, but nicely furnished and the AC worked GREAT! Looks like an older hotel that has been updated. It had a flat-screen TV, really comfortable bed, a fridge, microwave & coffee maker. Oh, and the wi-fi was very easy to connect to and had a great signal. I would definitely stay her again!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, Front Desk Agent at Piccadilly Inn Express, responded to this review, April 2, 2013
Dear reviewer,

We are very happy to hear that you enjoyed your stay here at the Piccadilly Inn Express. As you stated we are an older hotel on the outside but we try hard to keep our rooms up to date and current. We have done some remodeling during this last year and will continue to keep things nice and comfortable.

Thanks for the great review

Heather Melton
Front Desk Agent
Piccadilly Inn Express
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Sacramento, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2013

I stayed here once a very long time ago and it has always stuck with me. The name is catchy so I never forgot the name. I visited Fresno again for a wedding and needed a place to stay. My first option was a poor choice so I got a refund and called Piccadilly for any vacancies, there was. This should have been my first choice from the beginning anyways and my girlfriend let me know that! I like everything about this place. My girlfriend especially liked the dark curtains that made it super dark. It was noon with the sun shining bright but in our room it felt like it was midnight. No noise complaints, our room was facing the parking lot and lobby and we didn't hear a peep. My girlfriend really liked the double shower head! We didn't have to take turns for the water, a big plus! I personally liked the shampoo and body wash dispensers. Very convenient!

Cons: Although there were two toilet paper rolls, both were 2/3 depleted when we got the the room and there was no reserve rolls on hand. Not a big deal as we could have requested more but it's more of a convenience issue. Would have been nice to have an extra on top of the toilet like most other hotels.

Another con was the lotion. My girlfriend used it and complained that is was very runny/watery. She showed me by swishing it in her hand and I agreed that it was like water. I don't know if it was old and it broke down into a liquid form or if it was the type of lotion. Again not a deal breaker because most don't even offer lotion.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, Front Desk Agent at Piccadilly Inn Express, responded to this review, April 2, 2013
Dear reviewer,

We are very excited to hear how much you enjoy our hotel. It is returning guest that make a difference. You amongst many enjoy our duel shower heads and soap dispensers. The dark curtains make it nice for people to sleep in since most of our guests are on vacation it becomes just one more plus. We look forward to your next visit.

In regards to your con's I will talk to housekeeping and see what can be done about the toilet paper and lotion issues that you had.

Have a wonderful day.

Heather Melton
Front Desk Agent
Piccadilly Inn Express
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Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed February 26, 2013

The hotel was very nice and clean. The staff was super friendly and nice. Maybe the price could be a little lower, but for being across the street from the airport it's very convenient for a early moring flight.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, Front Desk Agent at Piccadilly Inn Express, responded to this review, April 2, 2013
Dear Reviewer,

Just wanted to say thank you for your positive review. We strive to keep our facility clean and staffed with cheerful people. We look forward to serving your needs next time you are in our area.

Heather Melton
Front Desk Agent
Piccadilly Inn Express
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Piccadilly Inn Express

Address: 5113 East McKinley Avenue, Fresno, CA 93727
Location: United States > California > Fresno
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Fresno
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Piccadilly Inn Express 2.5*
Official Description (provided by the hotel):
Truly the best value for money accommodation you can find near Fresno Airport. Our customer service is the best in class. We take pride in offering our customer clean rooms and a quiet comfortable stay and a healthy breakfast in the morning. ... more   less 
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Also Known As:
Chateau Hotel By Piccadilly

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