Poor quality in the hotel. When we first pulled up there was a prostitute right outside the front entrance. I checked us in while my boyfriend stayed in the car and a man walked up to him wanting to buy drugs, but he declined then the man moved on to the prostitute. The front desk man did not acknowledge me at all, and when he finally did he said "what's up!" I originally reserved a standard king room, which upon arrival I was told it was not available due to it either not being clean or someone was in it. Then I was told for my money I could get a two queen bedroom or pay more for a kind deluxe. I wanted the king so I paid more for that room, I was upset I was not offered any sort of redemption or an apology for the "mishap." Then I was told that before I enter the room the front staff was going to make sure it was at least clean. This was not very promising. After we entered the room, which was supposed to be smoke free, it had a horribly heavy odor of smoke. There was no hot water for two days out of our 4 night stay and the sink leaked underneath so I had to put towels down to soak up the water. We tried to use the sink sparingly. When I asked for more towels and mentioned the leaking sink at the front desk I was told that housekeeping only does towels and he didn't think any were clean right now because housekeeping was gone so I would have to wait the next morning. Then he said that he didn't know when maintenance would be there to fix the sink so again I would have to wait for the morning. When morning came, no maintenance and no fresh towels. We asked two more times before we got the towels and the sink was never fixed. I understand that this particular hotel was on the cheaper end for night stay, but I've stayed in better hotels for the same price. The staff was poor the quality of the room was average if at best, and the kind bed was rock hard. I will not visit this place again, perhaps the only plus was its location near the center of town and it's easy to get to.
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- Also Known As:
- Americas Best Value Inn - Fresno Water Tree Hotel Fresno