We stayed here for about a week while visiting family in Fresno. First of all, the property was very clean and well-maintained. I would have come back to this hotel just for that. Then there was free breakfast that was delicious and had lots of variety including some healthy choices (vegetarian and unprocessed, if you are that type). Wi-Fi is free and fast.
What was truly amazing and so refreshing in this place though was the professionalism, friendliness and authenticity of the staff in rendering their service -- from the front desk to the breakfast/dinner crew to room service. I live and work in the NYC metro area so not being treated rudely is about the best I can expect for "professional" service (and that is pathetic).
I was so touched by how the staff here made us feel so welcomed and how they extended that warmth to my family members. My family lives in Fresno. I asked the hotel the night before if I can have my young nieces and nephews (about 5 of them) come over and use the swimming pool. The front desk sounded aghast that I even had to ask. He said, "Of course! You are allowed guests here! Please have them come over for breakfast even and dinner." (And the hotel provides free breakfast and dinner during the week.)
My nieces and nephews had such a grand time, they asked if they may come again the next day. I said yes as that will be very convenient for me to spend time with them while their parents were at work and I didn't have to shuttle 5 kids around in our rented mini cooper :) The next day however there was an "Out of Service" sign posted in the pool area (probably chlorinating). The kids were so heartbroken. I didn't know what else to do with them so I let them wander about the hotel property (I felt it was safe enough in the hotel and the surrounding area to let them do that). They came back a few minutes later, very excited, saying they were given key passes to use the swimming pool in the next hotel over (a Marriott property). And they were munching on cookies the kitchen staff gave them to boot!
So I want to thank the hotel and their staff for their amazing service that created some wonderful memories for me and my family.