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“extreemly loud heating system with rattles” 2 of 5 stars
Review of Homewood Suites by Hilton Fresno

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Homewood Suites by Hilton Fresno
3.0 of 5 Hotel   |   6820 N Fresno St, Fresno, CA 93710   |  
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Ranked #2 of 65 hotels in Fresno
GreenLeadersSilver level
Indianapolis
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“extreemly loud heating system with rattles”
2 of 5 stars Reviewed January 30, 2013

The heating system was extreemly loud. Every time it kicked on it vibrated waking me up. I have not had this bad a sleep experience in a hotel in a very long time. I will not stay there during my next trip.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HtlMngr, General Manager at Homewood Suites by Hilton Fresno, responded to this review, February 8, 2013
Dear ZeekIndianapolis,

Thank you for taking the time to share your feedback on your recent stay. We sincerely apologize for the noise issue you encountered with our heating system and our maintenance team is working to correct the problem. We know how important a good night's rest is while traveling and we regret not having provided this for you. We hope to have another chance to show you the restful hotel experience you deserve should you return to our area in the future.

Thank you,
Serina Najar
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296 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 22, 2013

I thought the hotel and amenties were great. I was impressed by the breakfast and dinner.On the other hand the front desk staff lacked professionalism. Location is a little awkward because it somewhat hidden.

Stayed January 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Habra, California
1 review
5 of 5 stars Reviewed January 21, 2013

Would definitely stay here again, as the 2Bdrm 2Bath suite is exactly what we need. All was clean, staff helpful and friendly, very quiet, convenient to surrounding areas we needed to access. There was the ability to get a 'room to use' so we could change in to go to our event, since our room was not ready yet. This is great customer service, and really, what all hotels should provide, under these circumstances.

Room Tip: Only have 2 of the 2bd/2ba suites, so book early!
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 11, 2013

I chose this hotel based on the glowing reviews on Tripadvisor but was somewhat disappointed after staying there two nights. The hotel is located in the better part of North Fresno but the hotel entrance is hard to find. To reach the hotel, you have to drive down a long driveway that is located in an empty field and then the hotel is hidden behind a huge Marriot's Springhill Suites hotel. The hotel is a sprawling "U" shape with 3 stories and the hotel lobby is located in the center of the "U" somewhat disconnected from the rest of the hotel. An outdoor pool and an outdoor basketball court is also located in the center of the hotel. There are only two elevators at both ends of the hotel so there is a long walk from the elevators if your room is located in the center of the hotel. I had problems with the room card keys which would stop working and had to go to the front desk to have them re-keyed several times. There is a light breakfast and a light dinner that is available in the lobby but it's all typical prepared foods that are not too appealing. One night they had chicken parmesan and vegetables which consisted of circular chicken patties coated with a cheesy breading and salty canned beans. If you are a drinker, they do offer complimentary wine and beer in the hotel lobby during the week. The rooms do have kitchenettes if you prefer to cook for yourself. There is little insulation between the rooms so it can be quite noisy--you can hear conversations and televisions in the other rooms. One night I was awaken at around 2 am by the people next door who must have come in from a bar and were blasting the sound on their television. The fitness center is strangely located on the 3rd floor in a small room that contains two treadmills, an ellipitical trainer, and a few free weights. Why would a hotel put a fitness room on the 3rd floor? The fitness center was closed the first evening I stayed there because management said it was being repaired. Based on the reviews, I probably expected too much and was somewhat disappointed.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HtlMngr, General Manager at Homewood Suites by Hilton Fresno, responded to this review, January 15, 2013
Thank you for your most recent review. Your feedback is greatly appreciated and one of our tools to improve our service. We understand that it may be difficult to locate our hotel. We have trained our staff to be very aware of the surrounding areas so we can better assist our guest on getting to the hotel. We strive to be better and will look into the room door that you stayed in to ensure that keys for this room are working properly. We were upgrading our fitness center to better serve our guest needs. Unfortunately, we did have to shut down the fitness center for 2 days but we also provided an alternate solution for guest that wanted to work out. I'm very sorry that you were disappointed on this last stay and would hope that if your ever back in Fresno that you would give us another try. Thank you and hope to serve you in the near future
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California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 8, 2013

The Homewood is a great place for people who like a little extra room to stretch out in. They provide a hot breakfast every morning and every evening we were always greated by Sylvia the hostess. She made up feel so welcome everynight. Everyone at this hotel makes you feel welcome. Great location close to shopping!!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HtlMngr, General Manager at Homewood Suites by Hilton Fresno, responded to this review, January 15, 2013
Thank you for your most recent feedback. I'm delighted to hear that you enjoyed our spacious rooms and our staff.
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Santa Barbara, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 6, 2013

it was nice. quite and clean which is most important. customer service the best. traveling with husband and he also felt very welcomed. a bit pricey but worth it. we travel a lot since being both retired and we will come back again. the clerk was great at check-in he told us everything we wanted about the Hilton. we always asks a lot of questions before we get the room. will stay on our way back home.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton, Virginia
Top Contributor
144 reviews 144 reviews
40 hotel reviews
Reviews in 56 cities Reviews in 56 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed January 3, 2013

If you are looking for location and predictability this it it. Comfortable and clean rooms right off the highway and close to restaurants and shopping. Rooms have kitchinettes and there is a hot breakfast and a decent evening meal that includes beer and wine.
Hostesses in dining room are very friendly and helpfull. Hilton does not deliver newspapers for loyal customers to their rooms any more but the local paper and USA today are available in the lobby.
My only complaint is that the bed covers end up on the floor every morning . Management tells us that there is a change coming. Just not soon enough.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Fresno

Address: 6820 N Fresno St, Fresno, CA 93710
Phone Number:
Location: United States > California > Fresno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#2 Green Hotel in Fresno
#3 Business Hotel in Fresno
#3 Family Hotel in Fresno
#4 Romantic Hotel in Fresno
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Fresno 3*
Official Description (provided by the hotel):
Homewood Suites Fresno offers a variety of options including studio, one-bedroom and two-bedroom suites. Our suites are ideal for temporary housing as well as overnight accommodations. Each suite offers a range of home comforts including fully equipped kitchen with a full size refrigerator, flat panel televisions, complimentary high-speed Internet, and Serta Suite Dreams® Bedding. Additional hotel amenities include, fitness center, sports court with basketball, billiards room, pool with hot tub, and 24 hour Suite Shop®. ... more   less 
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Also Known As:
Homewood Suites Fresno Hotel Fresno
Homewood Fresno
Fresno Homewood Suites

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