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“Office Mgr Patrick gets 5 stars! Hotel- 3” 3 of 5 stars
Review of Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41

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Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41
2.5 of 5 Hotel   |   7115 N. Howard St., Fresno, CA 93720   |  
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Ranked #6 of 65 hotels in Fresno
Alta Loma, California
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
“Office Mgr Patrick gets 5 stars! Hotel- 3”
3 of 5 stars Reviewed November 19, 2013

After a 5-hour drive, my family and I were looking forward to a restful sleep. I requested a top floor room and the front desk staff was adamant about not having a room available at the top floor. I was prepared to forfeit our one night fee and go elsewhere. There were 2 or 3 hotels nearby. Dissapointedly, after consulting with my husband, we agreed to just accept a room because he had already unpacked our luggage. **** But here's the best part- Office Manager PATRICK saved the day! He was able to move things around and put me in a top floor. Because of him, our stay (even just for 1 night) was comfortable, enjoyable and memorable. Patrick went beyond my expectations. The other staff member whose name escapes me, his shift was ending was a complete opposite! He could care less :( Patrick's attitude was welcoming, positive and proactive. He cared about my needs and made me think twice about Holiday Inn.

Now for my hotel review- the walls are thin; we heard talking, showering, moving around and tv from our surroundings. The entire hotel, rooms included could use a renovation. Although clean and didn't smell, it needed deep cleaning. Beds were springy but tolerable for 1 night.

Room Tip: If you must get a top floor room, ask to see Patrick.
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41, responded to this review, December 5, 2013
Dear azpam16,

Thank you very much for taking the time to share your comments online. Please accept my apologies for falling short of your expectations on some aspects of your stay. However, we are thankful that you enjoyed your stay despite some issues. I appreciate your feedback as this is our best resource for improving guest services. We all hope that we will have the opportunity to host you again on a future visit.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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121 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
Fresno
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2013

Mark, the manager is wonderful, pleasant, and cares about the comfort of every guest. All the staff are professional, kind and accommodating to needs of their guests. The breakfast attendants are courteous and attentive to keeping food hot. Delicious cinnamon rolls!! The hotel has added new beds which are very comfortable. Love the linens, spacious rooms and excellent location. Stay here you will be happy!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marksoares, General Manager at Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41, responded to this review, November 18, 2013
Wow! Thank you for the incredible comments about our property. We are so thankful we had the opportunity to have such great guests like yourself here at our hotel. And we all agree, those cinnamon rolls are so delicious and very hard to resist! We are very excited to see you again! Thank you!
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Piedmont, California
1 review
5 of 5 stars Reviewed November 7, 2013

My family and I recently stayed at this hotel and our experience was great. The rooms were large and very clean; the staff was so accommodating, friendly and patient with us because we needed to request some extra things. Then, at the end of our stay we realized that we left something behind that was special to my son - so I just assumed that we had lost it forever and that was that. But the manager took the time to call me to let me know they had found it and he went above and beyond the call of duty to make sure we got it back. From now on this is where we will stay in Fresno and I'd recommend it to anyone.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marksoares, General Manager at Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41, responded to this review, November 11, 2013
Thank you so much for you great comments! And we are so happy to hear that we were able to return your son's special item. We try to go above and beyond the call of duty for every guest so they can have a great experience. Again, thank you very much for the comments and we hope to see you and your family again very soon. Take care!
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San Jose, California
Top Contributor
141 reviews 141 reviews
17 hotel reviews
Reviews in 38 cities Reviews in 38 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 23, 2013

The Holiday Inn and Express is a nice and clean hotel .... very comfortable and clean rooms, the common areas such as the lobby and such are kept very clean, and everything looks fresh and new. The rooms are decent size and roomy, the hotel staff is also very nice and accommodating
and would recommend this to other travels in the area for business or leisure.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marksoares, General Manager at Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41, responded to this review, October 25, 2013
Wow! Those are very nice and incredible comments. Thank you so much for the comment. We are so happy that you continue to stay with us and we do our best to make sure our hotel is as clean as it can be. We always want your stay with us to be a welcoming one. Please back come soon to visit and again thank you for being a loyal guest to us!
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West Covina, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 17, 2013

Always stay here while on business in Fresno. Very clean and comfortable rooms. Friendly staff allowed me to check out late when I finished work early and was ready to drive home. This is my first choice when working in Fresno.

Room Tip: Request rooms in front of a Hotel to avoid traffic noise.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marksoares, General Manager at Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41, responded to this review, October 17, 2013
Thank you so much for the positive review! We are so honored to have you stay with us time after time. We can't wait to have you stay with us so we can continue to provide you great service while you stay with us! And we will do what we can to make sure you get a non-freeway room.
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Los Angeles, California
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 15, 2013

This hotel is relatively new. The public areas and the lobby are very clean and well maintained. The staff was very nice and are true professionals. They are focused on their customers. This location is convenient to restaurants, freeways, airport. The room was quite spacious and very comfortable. The rate was very reasonable. I highly recommend this hotel!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marksoares, General Manager at Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41, responded to this review, October 21, 2013
Wow! Thank you so much for the extremely kind comment. We are so happy we were able to make your stay good and welcoming. And we are so happy to hear that everyone from the front desk was kind and professional to you. We also want to thank you for staying with us we are very grateful to have had you visit us. Please come back soon!
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Asheville, North Carolina
1 review
5 of 5 stars Reviewed October 13, 2013

While traveling for business and pleasure, my wife and I found ourselves in Fresno, Ca. for a wedding. The room was very clean, and the front office manager (Patrick) was most helpful when we discovered our particular room had no tub. By thinking outside the box, a situation for two guests became a win-win experience for both guests when we switched rooms. The room was clean and the bed was very comfortable. Many restaurants nearby; easy access to interstate. One minor drawback; could use a stronger white light in the bathroom for shaving or makeup. Kudos to Justin, Patrick, and Jessica for a job well done.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marksoares, General Manager at Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41, responded to this review, October 17, 2013
That's so good to hear! We are so happy to hear that Patrick was able to accommodate you during your time with us. We do apologize about the lighting we have fixed the issue and would love for you to come see. We will definitely pass on the great review about Patrick, Jessica, and Justin. But also, please come back and visit us again.
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Additional Information about Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41

Address: 7115 N. Howard St., Fresno, CA 93720
Phone Number:
Location: United States > California > Fresno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Fresno
#5 Family Hotel in Fresno
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Fresno (River Park) Hwy 41 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Fresno-River Park is conveniently located near the River Park shopping center. Just around the corner from restaurants such as the PF Chang's, Ruth's Chris, Famous Dave's, Slate's and more. We are minutes away from the Big Fresno Fair, SaveMart Center, the Grizzly Stadium, Fresno State University, Old Town Clovis and downtown Fresno. Easy on and off highway access. Hotel features include free high-speed Internet access, print on demand, free hot breakfast, a business & fitness center, guest laundry facility, and pay-per-view. Our prime location in Fresno will put you near famous attractions like Yosemite National Park, Sequoia National Park, Millerton and Bass Lake and casinos. Close to our Holiday Inn Express - Fresno, is also Children's Hospital, Kaiser Permanente, St. Agnes, Wells Fargo Corporate, and more. Visit Fresno, CA and Stay Smart at the Holiday Inn Express Riverpark hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Fresno (River Park) Hwy 41
Holiday Inn Express Fresno
Holiday Inn Fresno
Fresno Holiday Inn

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